Role Description We are hiring a Customer Support Specialist for a non-voice role focused on email ticket handling, marketplace support, and B2C inquiries. You will: - Validate tickets - Troubleshoot issues - Collaborate with suppliers - Ensure excellent customer communication Zendesk experience is mandatory. Experience with AI support tools/AI agents is desired. Qualifications - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Requirements - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Company Description Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal.

Role Description We are seeking a Customer Service Intake Experience to serve as the first point of contact for clients. This role requires strong phone-handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once, including conducting initial client intake for immigration matters. - Handle inbound and outbound client communications via phone, email, chat, SMS, and social media - Conduct client intake for immigration matters, gathering and documenting relevant information accurately - Triage calls, log and categorize interactions, and escalate issues when needed - Provide accurate information about services and next steps - Follow up proactively with clients and internal staff - Maintain accurate client records, intake notes, and documentation - Perform administrative, intake, or outreach tasks during low call volume Qualifications - 1+ year experience as a receptionist or customer service representative in a U.S.-based company - Fluent in English and Spanish (spoken and written) - Experience handling inbound and outbound calls - Strong documentation, intake, and call‑logging skills - Ability to manage multiple client interactions at once (up to 3 calls) - Proficient in Microsoft Office and Google Workspace - Reliable, proactive, and able to work independently Requirements - Legal or immigration law experience - Familiarity with INSZoom or Docketwise

Role Description Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece. - Respond promptly and professionally to customer inquiries in French through phone, email, and live chat. - Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform. - Provide accurate information about the service's content library, features, and promotions. - Maintain thorough records of customer interactions and resolutions using CRM tools. - Collaborate with technical and content teams to resolve issues and improve customer satisfaction. - Stay updated on new streaming content and platform features to assist customers effectively. Qualifications - Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred. - Excellent communication and interpersonal skills focused on delivering exceptional customer experiences. - Strong problem-solving abilities and capability to handle technical inquiries confidently. - Self-motivated with the capability to work independently in a remote, fast-paced environment. - Proficient with CRM software and general computer use. Requirements - Willingness to relocate to Greece with paid relocation assistance provided. - Flexibility to work various shifts, including evenings and weekends if necessary. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic French-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients within the transportation sector. This position provides an excellent opportunity to leverage your language skills and customer service experience in a vibrant and international work environment. - Provide prompt and professional customer support to French-speaking clients regarding transportation services and inquiries. - Assist with bookings, schedules, and resolving customer issues across multiple communication channels. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to ensure smooth and efficient transportation operations. - Stay updated on transportation policies, products, and procedures to guide customers effectively. - Proactively identify ways to improve customer satisfaction and operational efficiency. Qualifications - Fluency in French (spoken and written) is required; English proficiency is an asset. - Experience in customer service, preferably within transportation or logistics industries. - Excellent communication and interpersonal skills with a customer-focused mindset. - Ability to handle multiple tasks and resolve issues efficiently in a fast-paced setting. - Familiarity with CRM tools and transportation software is beneficial. - Detail-oriented, proactive, and committed to delivering excellent service. - Willingness to work and live in Greece, adapting to a multicultural environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...