Role Description We are seeking a Customer Service Intake Experience to serve as the first point of contact for clients. This role requires strong phone-handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once, including conducting initial client intake for immigration matters. - Handle inbound and outbound client communications via phone, email, chat, SMS, and social media - Conduct client intake for immigration matters, gathering and documenting relevant information accurately - Triage calls, log and categorize interactions, and escalate issues when needed - Provide accurate information about services and next steps - Follow up proactively with clients and internal staff - Maintain accurate client records, intake notes, and documentation - Perform administrative, intake, or outreach tasks during low call volume Qualifications - 1+ year experience as a receptionist or customer service representative in a U.S.-based company - Fluent in English and Spanish (spoken and written) - Experience handling inbound and outbound calls - Strong documentation, intake, and call‑logging skills - Ability to manage multiple client interactions at once (up to 3 calls) - Proficient in Microsoft Office and Google Workspace - Reliable, proactive, and able to work independently Requirements - Legal or immigration law experience - Familiarity with INSZoom or Docketwise

Role Description Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece. - Respond promptly and professionally to customer inquiries in French through phone, email, and live chat. - Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform. - Provide accurate information about the service's content library, features, and promotions. - Maintain thorough records of customer interactions and resolutions using CRM tools. - Collaborate with technical and content teams to resolve issues and improve customer satisfaction. - Stay updated on new streaming content and platform features to assist customers effectively. Qualifications - Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred. - Excellent communication and interpersonal skills focused on delivering exceptional customer experiences. - Strong problem-solving abilities and capability to handle technical inquiries confidently. - Self-motivated with the capability to work independently in a remote, fast-paced environment. - Proficient with CRM software and general computer use. Requirements - Willingness to relocate to Greece with paid relocation assistance provided. - Flexibility to work various shifts, including evenings and weekends if necessary. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic French-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients within the transportation sector. This position provides an excellent opportunity to leverage your language skills and customer service experience in a vibrant and international work environment. - Provide prompt and professional customer support to French-speaking clients regarding transportation services and inquiries. - Assist with bookings, schedules, and resolving customer issues across multiple communication channels. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to ensure smooth and efficient transportation operations. - Stay updated on transportation policies, products, and procedures to guide customers effectively. - Proactively identify ways to improve customer satisfaction and operational efficiency. Qualifications - Fluency in French (spoken and written) is required; English proficiency is an asset. - Experience in customer service, preferably within transportation or logistics industries. - Excellent communication and interpersonal skills with a customer-focused mindset. - Ability to handle multiple tasks and resolve issues efficiently in a fast-paced setting. - Familiarity with CRM tools and transportation software is beneficial. - Detail-oriented, proactive, and committed to delivering excellent service. - Willingness to work and live in Greece, adapting to a multicultural environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service. - Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, warranty claims, and service scheduling. - Record customer interactions accurately and maintain up-to-date information in the CRM system. - Collaborate with technical and product teams to resolve complex customer issues efficiently. - Stay informed about the latest product developments, features, and company policies. - Provide feedback to improve customer experience and service quality. Qualifications - Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service, ideally within the consumer electronics sector. - Excellent communication skills, problem-solving abilities, and customer-focused attitude. - Ability to multitask and work effectively in a fast-paced environment. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Strong interest in consumer electronics and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...