Bamboo Card

Role Description We are hiring a Customer Support Specialist for a non-voice role focused on email ticket handling, marketplace support, and B2C inquiries. You will: - Validate tickets - Troubleshoot issues - Collaborate with suppliers - Ensure excellent customer communication Zendesk experience is mandatory. Experience with AI support tools/AI agents is desired. Qualifications - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Requirements - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Company Description Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal.