Decision Foundry

• Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders. • Prepare and facilitate current-state assessments, process mapping, and future-state design sessions. • Serve as the primary liaison between business stakeholders and technical teams. • Translate requirements into user stories, acceptance criteria, and functional designs. • Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions. • Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows. • Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.). • Support backlog grooming, sprint planning, and Agile delivery activities. • Validate solutions through demos, prototypes, and stakeholder feedback loops. • Support User Acceptance Testing (UAT), including test scenario creation and defect triage. • Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams). • Ensure compliance with federal security, governance, and data standards. • Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices.

• Demonstrate analytical thinking and problem-solving skills to define technical scope for prototypes that accelerate solutions. • Deliver solutions and designs across Health Cloud Group Benefits and Administration, Vlocity components, Service Cloud, Health Cloud Care Management, and Scheduling. • Apply strategic thinking when making data model and security model changes, ensuring alignment with Master Data Management, Data Governance, Security, and Compliance guidelines and standards. • Serve as a key point of contact for business, operations, and technical coworkers, communicating clearly in writing and verbally. • Listen actively and ask specific questions to quickly understand the problems customers, members, and coworkers are facing. • Identify gaps between business processes and standard or custom Salesforce processes, providing solution options and recommendations that leverage standard Salesforce features whenever possible. • Champion documentation across off-shore and on-shore teams establishing and maintaining the processes and standards that empower every team member to make the best design decision they can. • Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome-oriented.

Role Description We are seeking a Salesforce Consultant – Experience Cloud for our client to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences). This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions. Responsibilities: - Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders. - Prepare and facilitate current-state assessments, process mapping, and future-state design sessions. - Serve as the primary liaison between business stakeholders and technical teams. - Translate requirements into user stories, acceptance criteria, and functional designs. - Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions. - Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows. - Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.). - Support backlog grooming, sprint planning, and Agile delivery activities. - Validate solutions through demos, prototypes, and stakeholder feedback loops. - Support User Acceptance Testing (UAT), including test scenario creation and defect triage. - Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams). - Ensure compliance with federal security, governance, and data standards. - Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices. Qualifications - Bachelor’s degree required. - 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead. - Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals). - Proven ability to lead discovery and translate business needs into configured Salesforce solutions. - Experience designing and delivering customer-facing portals, case management workflows, and digital experiences. - Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud). - Experience working in Agile or hybrid Agile environments. - Ability to balance functional consulting with hands-on configuration (not a developer role). - Experience supporting federal or highly regulated environments preferred. - Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.). - Excellent communication, facilitation, and stakeholder management skills. Requirements - Must pass pre-employment qualifications of our client. - Must be able to work EST hours. Benefits - Work Model – Remote. - Employment Type - Full-time. - Salary - $125,000 - $145,000 per year. Company Description Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Responsibilities - Global Salesforce CRM Leadership & Optimization - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. Requirements - International Travel: 15% - Work Model – Remote - North America - Employment Type - Full-time - Salary - $140,000- $190,000 USD Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

• Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. • Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. • Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. • Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. • Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. • Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. • Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance.

• Review and understand documented user stories. • Partner with Lead Salesforce Engineer to define and develop solutions that ensure alignment with industry best practices, technical strategies, and priorities. • Consistent and dependable in delivering core technology solutions that deliver outcomes and meets/exceeds the teams expectations for stability, scalability, resilience, etc. • Implement new features and enhancements using established development standards and approved change‑management processes. • Conduct unit testing and collaborate closely with Quality Assurance Engineers to support functional and performance testing across Salesforce and integrated applications. • Provide ongoing support for service requests, routine maintenance tasks, and general application operations. • Continuously evaluate and improve technology solutions to ensure software stability, scalability, and resilience. • Leverage automation tools to streamline testing, optimize workflows, and drive process improvements. • Support observability and monitoring tools to ensure system health and deliver proactive issue detection and notifications. • Provide guidance to junior engineers helping them learn foundational engineering skills. • Provide domain expertise on software products in their area to junior engineers to help them learn/grow their skills and contribute as part of the team. • Provide technical expertise and help the team problem solve technical/software issues. • Actively participate in the technology community through forums, events, and/or open-source or personal project contributions.

Role Description We are seeking a Sr. Salesforce Engineer for our client who brings passion, enthusiasm, and a growth mind-set. You are going to be a trusted expert, who applies business, industry, and technical knowledge of assigned assets, domains, platforms, technologies, and vendors. Collaborates with team members to ensure quality solution delivery. Responsible for implementation, execution, and maintenance of technology solutions to mitigate risk and drive business results. Provides development expertise on mid-large sized projects to solve complex problems. The Sr. Salesforce Engineer will have exposure to both the Sales and Service Cloud functionality within the Salesforce Platform. This person is responsible for designing, documenting, building (configuration and customization), unit testing, implementation, and maintenance of functionality that meets the needs identified by business partners. Successful candidates will have experience with large implementations along with a broad knowledge of the Salesforce and associated capabilities. The ideal candidate will also have strong skills in integration patterns and development in technologies off the Salesforce platform. Responsibilities - Solution Architecture / Systems Design - Review and understand documented user stories. - Partner with Lead Salesforce Engineer to define and develop solutions that ensure alignment with industry best practices, technical strategies, and priorities. - Consistent and dependable in delivering core technology solutions that deliver outcomes and meets/exceeds the team's expectations for stability, scalability, resilience, etc. - Application Implementation & Maintenance - Implement new features and enhancements using established development standards and approved change‑management processes. - Conduct unit testing and collaborate closely with Quality Assurance Engineers to support functional and performance testing across Salesforce and integrated applications. - Provide ongoing support for service requests, routine maintenance tasks, and general application operations. - Continuously evaluate and improve technology solutions to ensure software stability, scalability, and resilience. - Leverage automation tools to streamline testing, optimize workflows, and drive process improvements. - Support observability and monitoring tools to ensure system health and deliver proactive issue detection and notifications. - Leadership - Provide guidance to junior engineers helping them learn foundational engineering skills. - Provide domain expertise on software products in their area to junior engineers to help them learn/grow their skills and contribute as part of the team. - Provide technical expertise and help the team problem solve technical/software issues. - Actively participate in the technology community through forums, events, and/or open-source or personal project contributions. Qualifications - 5+ years of experience working in a Salesforce engineering environment. - Deep expertise in Salesforce Sales Cloud and Service Cloud; experience with Marketing Cloud or Financial Services Cloud is a strong plus. - Proficiency in Apex (Classes, Triggers, Batch Apex), JavaScript, Lightning Web Components (LWC), Visualforce, and integration technologies including REST, SOAP, Change Data Capture, Platform Events, SOQL, and SOSL. - Hands‑on experience with Salesforce configuration and automation tools, such as custom objects, workflow approvals, Flow, Process Builder, and Data Loader. - 3+ years of recent experience with several integration or platform technologies, such as Java, REST/SOAP APIs, Spring Boot, Confluent Kafka, Change Data Capture, Platform Events, OpenShift, Docker, TC Server, and messaging queues (RabbitMQ, IBM MQ). - Familiarity with CI/CD and DevOps practices, including tools like Visual Studio Code or IntelliJ, Salesforce CLI, Git, GitHub/GitHub Actions, and Jira. - Strong ability to troubleshoot issues across Salesforce and connected systems, including sharing/visibility challenges, bulk DML operations, Apex errors, and external callouts. - Experience working in an Agile environment, collaborating directly with product owners and business stakeholders. - Salesforce Administrator and Developer certifications preferred. - Excellent verbal and written communication skills, especially in documenting technical solutions. - Demonstrated ability and motivation to learn new technologies and development tools. - A creative, solution‑oriented mindset with the ability to apply innovative approaches to software design. Requirements - Work Model – Remote - Employment Type - Full-time - Salary - $120,467.00 - $162,984.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors. Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

• Design, develop, test, and deploy customized Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud. • Build and maintain Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and custom APIs. • Develop and manage flows, process builders, and declarative automation tools. • Architect and implement data models, sharing rules, and security frameworks aligned to enterprise standards. • Lead integrations between Salesforce and external systems using REST/SOAP APIs, MuleSoft, or middleware platforms. • Optimize platform performance, conduct code reviews, and enforce engineering best practices.

Role Description We are seeking a Salesforce Engineer for our client. You will be responsible to design and deliver scalable solutions across Sales, Service, Data, and Marketing Cloud, translating complex business requirements into robust platform capabilities. You will collaborate closely with cross-functional teams to drive integrations, automate workflows, and maintain platform health across enterprise systems. Additionally, you will contribute to technical planning, code reviews, and Agile delivery cycles to ensure high-quality, on-time execution. What you'll do... - Salesforce Development & Engineering - Design, develop, test, and deploy customized Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud. - Build and maintain Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and custom APIs. - Develop and manage flows, process builders, and declarative automation tools. - Architect and implement data models, sharing rules, and security frameworks aligned to enterprise standards. - Lead integrations between Salesforce and external systems using REST/SOAP APIs, MuleSoft, or middleware platforms. - Optimize platform performance, conduct code reviews, and enforce engineering best practices. - Multi-Cloud Expertise - Sales Cloud: Configure and enhance opportunity management, forecasting, territory management, and dealer/partner relationship tools. - Service Cloud: Build and maintain case management, omni-channel routing, knowledge base, and field service capabilities. - Data Cloud (CDP): Develop unified customer data profiles, data streams, identity resolution rules, and activation pipelines. - Marketing Cloud: Design and deploy customer journeys, automation workflows, Email Studio configurations, and AMPscript/SSJS solutions. - Technical Program Management (Preferred) - Partner with Product Owners, Business Analysts, and stakeholders to translate roadmap priorities into executable engineering plans. - Manage sprint planning, backlog grooming, and delivery timelines using Agile/SAFe methodologies. - Identify technical risks and dependencies early; drive resolution with minimal disruption to delivery. - Produce and maintain technical documentation including architecture diagrams, solution design documents, and runbooks. - Serve as a technical liaison between business teams and engineering, bridging communication gaps with clarity. Qualifications - Bachelor's degree in Computer Science, Information Technology or related OR a combination of education and experience - 5+ years of hands-on Salesforce development experience - Languages: Apex, SOQL, LWC, JavaScript, HTML/CSS - Integration: REST/SOAP APIs, JSON/XML, OAuth 2.0, event-driven architecture - Tools: Salesforce DX, Git, VS Code, Jira, Confluence - Clouds: Demonstrated experience across 2+ Salesforce clouds - DevOps: CI/CD pipelines, sandboxes, change sets, and deployment best practices Benefits - Work Model – Remote - Employment Type - Full-time - Salary - This position is a range of salary grades 7-8. - Grade 7: $99,600 – $166,600 - Grade 8: $115,000 – $192,900 Company Description Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

• Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction. • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers. • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades. • Track and log time against customer requests, ensuring transparency in effort and accurate scoping. • Translate customer needs into defined technical requirements and solution designs. • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets. • Maintain documentation and best practices to support recurring or common post-go-live needs. • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work. • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.