Role Description Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece. - Respond promptly and professionally to customer inquiries in French through phone, email, and live chat. - Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform. - Provide accurate information about the service's content library, features, and promotions. - Maintain thorough records of customer interactions and resolutions using CRM tools. - Collaborate with technical and content teams to resolve issues and improve customer satisfaction. - Stay updated on new streaming content and platform features to assist customers effectively. Qualifications - Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred. - Excellent communication and interpersonal skills focused on delivering exceptional customer experiences. - Strong problem-solving abilities and capability to handle technical inquiries confidently. - Self-motivated with the capability to work independently in a remote, fast-paced environment. - Proficient with CRM software and general computer use. Requirements - Willingness to relocate to Greece with paid relocation assistance provided. - Flexibility to work various shifts, including evenings and weekends if necessary. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic French-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients within the transportation sector. This position provides an excellent opportunity to leverage your language skills and customer service experience in a vibrant and international work environment. - Provide prompt and professional customer support to French-speaking clients regarding transportation services and inquiries. - Assist with bookings, schedules, and resolving customer issues across multiple communication channels. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to ensure smooth and efficient transportation operations. - Stay updated on transportation policies, products, and procedures to guide customers effectively. - Proactively identify ways to improve customer satisfaction and operational efficiency. Qualifications - Fluency in French (spoken and written) is required; English proficiency is an asset. - Experience in customer service, preferably within transportation or logistics industries. - Excellent communication and interpersonal skills with a customer-focused mindset. - Ability to handle multiple tasks and resolve issues efficiently in a fast-paced setting. - Familiarity with CRM tools and transportation software is beneficial. - Detail-oriented, proactive, and committed to delivering excellent service. - Willingness to work and live in Greece, adapting to a multicultural environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service. - Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, warranty claims, and service scheduling. - Record customer interactions accurately and maintain up-to-date information in the CRM system. - Collaborate with technical and product teams to resolve complex customer issues efficiently. - Stay informed about the latest product developments, features, and company policies. - Provide feedback to improve customer experience and service quality. Qualifications - Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service, ideally within the consumer electronics sector. - Excellent communication skills, problem-solving abilities, and customer-focused attitude. - Ability to multitask and work effectively in a fast-paced environment. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Strong interest in consumer electronics and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description As JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience. We’re expanding our Customer Support function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue. - Proactively engage users via chat and calls during onboarding and early usage; - Reach out to users showing low activity or early churn signals and help them get back on track; - Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation; - Help users understand what can be improved to get better results, using clear and empathetic communication; - Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; - Share user feedback and recurring patterns with Product to improve the overall customer experience. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% Qualifications - 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers; - Fluent/Native English and Russian; - Ability to work 40 hours per week in the USA time zone; - Comfortable working proactively, not waiting for tickets; - Strong persuasion, negotiation, and objection-handling skills; - Data-driven mindset: you care about conversion, retention, and unit economics; - Comfortable working with daily targets, funnels, and KPIs; - High-speed internet connection (VPN-free). Benefits - Remote work - work/life balance. - Competitive package ($12000-18000). - Paid 38 days Off (vacation + local holidays) and sick leave.