Role Description Tria Federal is seeking a Mid-Level Salesforce Developer to support our federal client (Center of Medicare and Medicaid Services). This role focuses on building scalable Salesforce solutions using modern engineering practices. Key Responsibilities - Design, develop, test, and deploy Salesforce solutions using Apex, Lightning Web Components (LWC), and declarative tools - Implement business logic using Flows, validation rules, and approval processes - Build and maintain integrations using REST/SOAP APIs and middleware (e.g., MuleSoft) - Participate in Copado-driven CI/CD pipelines including commits, promotions, and deployments - Troubleshoot defects, support UAT, and resolve production issues - Work with architects and senior developers on solution design and technical implementation - Support data migration and transformation activities - Ensure code quality through peer reviews and adherence to best practices Qualifications - 4–6 years of Salesforce development experience - Strong experience with Apex, LWC, SOQL, and Salesforce APIs - Experience with declarative automation (Flows, Approval Processes) - Exposure to CI/CD tools (Copado preferred, or similar) - Experience with integrations and data migration tools - Strong debugging and problem-solving skills Requirements - Salesforce Platform Developer I and Platform Developer II certifications preferred - Experience in Service Cloud / Experience Cloud - Exposure to security scanning tools and DevSecOps practices - Knowledge or experience of Agentforce and Data360 Benefits As partners in our team's success, we offer a comprehensive compensation structure that includes: - Competitive base salaries - Performance-based incentives - Spot bonuses - Referral bonuses - And more We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. Public Trust Clearance This role will require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Role Description The Salesforce AI / Agentforce Developer will design, develop, and implement AI-driven solutions within the Salesforce ecosystem. This role focuses on leveraging Agentforce capabilities and Einstein AI to build intelligent, autonomous agents and enhance CRM workflows across Sales, Service, Marketing, and Commerce Clouds. You’ll combine strong platform development skills (Apex, LWC, Flows) with cutting-edge agentic AI practices (Prompt Builder, RAG, toxicity detection) to deliver secure, scalable, and high-performing solutions. Key Responsibilities - Configure Agentforce features for contact center and CRM use cases (Service Console, Omni-Channel, Supervisor Console, Agent Productivity tools). - Design agentic workflows using Agentforce Activator and pre-built skills tailored to roles/industries. - Define future-state architecture that incorporates Einstein AI, Prompt Builder, Prompt Store, and Agent Library for reusable AI patterns. - Configure Sales, Service, Marketing, and Commerce Cloud features (object model, validation rules, security, profiles/permissions, sharing). - Apply security-by-design for agent operations (data masking/de-masking, toxicity detection, principle of least privilege). Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform • Crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies • Support the development of the PSP Platform at Amgen • Stay abreast of the Salesforce roadmap and capabilities • Provide feedback to and develop standard methodologies • Optimize engineering or release processes • Collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle • Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact • Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura • Support the creation of customizations and integrations required to solution delivery • Lead major projects as a solution architect and guide/mentor junior resources within the team • Model data structures aligning closely with health cloud and service cloud objects • Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS • Apply standard methodologies and experience to build Salesforce.com applications • Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications • Communicate software and system designs using UML • Collaborate with team members to apply abstractions and service-orientation to foster scalability • Develop Test classes and automation to validate business logic and avoid production issues • Work closely with other developers in the team including business analyst, QA analyst and project managers • Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis • Develop estimates for projects • Experience with Amazon Web Services and/or Amazon Connect

• Join a team leading the next evolution of virtual care • Development, administration, and ongoing support of Salesforce Sales and Service Cloud • Partner with Sales, Operations, and Implementation teams to design and support Salesforce workflows for lead intake, qualification, routing, and pipeline progression • Support implementation order management processes, including handoffs from Closed-Won through fulfillment/implementation, status tracking, and exception handling using Salesforce objects, automation, and validations • Design, configure, and develop Salesforce Service Cloud solutions to support case management and escalation • Build and enhance functionality using Apex, Lightning Web Components, and Salesforce APIs • Write and maintain unit tests for Apex and regression scripts for Lightning components • Manage sandbox environments, change sets, and deployment workflows to maintain release hygiene • Support monitoring of Service Cloud KPIs, SLA compliance, and recurring issue trends to drive continuous improvement