• Managing the client’s calendar end-to-end — scheduling, rescheduling, prioritizing conflicts, and making sure every meeting has a purpose and a brief before it happens • Handling inbound communication across email, phone, and messaging platforms — triaging, responding where appropriate, and escalating only what genuinely needs the client’s attention • Using AI tools (Claude, ChatGPT, or equivalent) to draft communications, summarize threads, generate reports, and prepare briefing materials faster than manual methods allow • Tracking open action items, follow-ups, and deadlines so nothing slips — and surfacing anything at risk before it becomes a problem • Preparing reports, presentations, meeting agendas, and briefing materials that are clear, accurate, and ready to use without further editing • Identifying repetitive administrative tasks and using AI-powered workflows or automation tools to eliminate them — not just complete them faster • Managing inquiries and interactions with professionalism and warmth — resolving what can be resolved, escalating what can’t, and always following through • Maintaining organized, accurate records across CRM systems, shared drives, and administrative databases — so information is findable, current, and reliable • Coordinating meetings, travel, and logistics across time zones with the kind of detail orientation that means surprises don’t happen • Supporting social media scheduling, market research, and competitor analysis when needed — using AI tools to accelerate research and content production

Customer Support Analyst Full-time Job Description: Job Title: Customer Support Analyst Position type: Permanent Location: San Jose, Costa Rica Job ID: R35262 Job family: HelpDesk About Your Business Area/Department: The Customer Technical Support Analyst will act as a liaison to provide product/service information and resolve any technical problems that our customers might face with accuracy and efficiency. Summary of the role: You will be the entry point into the Hospitality Technical Support organization which is intended to afford the right candidate an opportunity to build on technical computer and customer service skills while providing first line help desk support for technical customer inquiries. You will work hand in hand with our customers who are utilizing our industry, leading hospitality solutions by helping them resolve inquiries and issues in a timely manner thus driving further adoption of our products/solutions while also reducing disruption to our customers while they use our products/solutions to run their business. In this role you'll: - Learns, understands, and promotes self-service tools. - Meet and\or exceeds established Key Performance Indicators - case closure rates, quality assurance, customer satisfaction, among others. - Application for best practice technical support skills. - The ability to adapt and productively interact with clients via, phone, email, and chat. - Define problems by using product knowledge to establish facts and draw conclusions. - Accurate tracking and documentation throughout the lifecycle of each customer inquiry using Salesforce cases. - Document all details and subsequent interactions, research, etc. in the case. - Daily follow up to see through with case resolution and ensure customer satisfaction. - Providing guidance with details to the client. - Convey important messages through concise, precise, and effective written and verbal communication. - Resolve customer issues in a timely manner, and with a customer focused attitude - Quickly identify the impact of the reported issue (Can I perform the task? Do I need to escalate to the following tier? Do I need to advise my supervisor? etc). - Seek known resolution from Knowledge Base, and if not available, develop and document resolution. About the ideal candidate: - Troubleshoot data discrepancies between systems. - Ability to trace data transfer between different systems and databases to determine where the issue lies and determine how to resolve the discrepancy. - Provide access to different programs/systems - Troubleshoot Devices, especially browser compatibility issues - Troubleshoot specific system errors What we can offer you: - Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - Work from anywhere: onsite, hybrid or fully remote. - Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to de-velop and grow. - Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find: A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Responsibilities - Global Salesforce CRM Leadership & Optimization - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. Requirements - International Travel: 15% - Work Model – Remote - North America - Employment Type - Full-time - Salary - $140,000- $190,000 USD Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Role Description We are hiring a Customer Support Specialist for a non-voice role focused on email ticket handling, marketplace support, and B2C inquiries. You will: - Validate tickets - Troubleshoot issues - Collaborate with suppliers - Ensure excellent customer communication Zendesk experience is mandatory. Experience with AI support tools/AI agents is desired. Qualifications - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Requirements - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Company Description Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal.