GenePlanet

Role Description Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. - Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. - Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. - Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. - Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. - Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. - Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. - Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions. Qualifications - Sales-oriented mindset with a focus on achieving results. - At least 2 years of experience working in sales/customer service, preferably in a contact center environment. - Fluency in English and Bulgarian. - Medical background is a plus. - Marketing knowledge is a plus. - Strong communication skills. - Excellent organizational and time-management abilities. - Ability to work independently and as part of a team. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development within a leading biotech company. - A dynamic and supportive work environment. - The opportunity to work in an international environment.

• Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Monitor and analyze contact center performance, identifying opportunities for optimization. • Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Communicate key market information to the marketing team to inform strategic decisions.

Role Description We're hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. You'll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network. Tasks What you'll do: - Patient side (online channel): - Convert online enquiries into NIPT sales through warm, consultative phone conversations. - Coordinate home phlebotomy and clinic appointments for patients. - Be the trusted point of contact for patients from first enquiry through to test results. - Respond promptly and empathetically — pregnancy is sensitive territory. - Track conversion rates, customer feedback, and experience metrics. - Partner side (offline channel): - Support our growing UK network of clinics, ultrasound centres, and mobile phlebotomy providers. - Coordinate test orders, kit logistics, and result delivery between partners and our international laboratory network. - Be the operational bridge between UK partners and our global HQ team. - Build strong working relationships across the network — these are the people who'll send us volume. - Feed insights back to our marketing team — what patients ask, what messaging lands, where channels need sharpening. Qualifications - 2+ years in sales, customer service, contact-centre, or healthcare coordination roles. - A sales-oriented mindset — you enjoy turning interest into commitment over the phone. - Fluent English with the empathy that pregnancy-related conversations require. - Strong organisational skills — you'll juggle patients, partners, logistics, and reporting. - Comfort working independently — this is a remote role with real autonomy. - A medical, healthcare, or biotech background. - (nice to have) Some marketing or commercial savvy. Benefits - Remote-first — work from anywhere in the UK. Occasional travel to partner sites. - Competitive base salary + uncapped performance bonuses — clear tiers for sales conversions and operational delivery. - Direct exposure to commercial leadership — you'll work directly with our UK leadership and our global HQ team. No middle layer. - Real growth path — as our UK operation scales, this role grows with it. We expect the right person to move into account management, partner success, or commercial leadership over time. - Truly global environment — work alongside colleagues across 45+ markets worldwide, with direct exposure to insights from markets across Europe, Asia, the Americas, and beyond. English is our working language. - A mission that matters — you'll be helping pregnant women across the UK access faster, more accurate prenatal screening. - Equipment and travel covered — laptop, mobile, UK travel budget for partner visits.

Role Description Are you a high-performing sales professional with a passion for genomics? GenePlanet is looking for a Business Development Manager – Genomics to manage two distinct and high-growth commercial pillars. You will be responsible for direct B2B sales of our advanced genomic services (WGS, WES...) to the Pharma and Biotech industry, and for expanding our global footprint by appointing and managing distributors for our highly competitive NIPT portfolio. This hands-on role requires a blend of technical expertise in genomics and a strategic mindset for building scalable distribution channels. Key Responsibilities - Pharma & Biotech Sales (Direct): Identify and secure high-value contracts for Whole Genome Sequencing (WGS) and Whole Exome Sequencing (WES) with pharmaceutical and biotech companies. - Distribution Channel Management (NIPT): Identify, onboard, and manage international distributors for our low-cost NIPT solutions. You will empower partners to capture local clinical markets. - Tender Strategy: Lead and support the technical and commercial preparation for large-scale tenders in the genomics space. - Revenue Growth: Meet and exceed sales targets by optimizing the mix of high-margin research services and high-volume diagnostic distribution. - Partner Enablement: Provide distributors with the necessary technical and marketing support to effectively sell our NIPT and genomic services in their respective territories. Qualifications - Education: B.Sc. or M.Sc. in Genetics, Molecular Biology, Biotechnology, or a related Life Science field. - Experience: 5+ years of experience in B2B sales or Channel Management within the biotech or diagnostic sector. - Expertise: Deep understanding of NGS technologies and the global NIPT market landscape. - Networker: Proven track record of finding and vetting reliable distributors in the medical/diagnostic field. - Negotiator: Strong ability to negotiate complex supply agreements and international distribution contracts. - Language: Proficiency in English is a must. Benefits - Bonus scheme based on individual and distributor sales targets. - A dynamic working environment with an international team. - Learning and development opportunities in the rapidly evolving field of genetic diagnostics.

• Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Monitor and analyze contact center performance, identifying opportunities for optimization. • Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Communicate key market information to the marketing team to inform strategic decisions.

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

Role Description Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. - Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. - Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. - Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. - Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. - Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. - Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. - Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions. Qualifications - Sales-oriented mindset with a focus on achieving results. - At least 2 years of experience working in sales/customer service, preferably in a contact center environment. - Fluency in English and Romanian. - Medical background is a plus. - Marketing knowledge is a plus. - Strong communication skills. - Excellent organizational and time-management abilities. - Ability to work independently and as part of a team. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development within a leading biotech company. - A dynamic and supportive work environment. - The opportunity to work in an international environment.

Role Description We are seeking an ambitious and energetic Country Manager for the Baltic Region who will be responsible for driving business development and overall performance across Estonia, Latvia, and Lithuania, with a strong focus on medical genetic tests, particularly prenatal screening (NIPT). In this regional role, you will: - Identify and develop new business opportunities. - Lead and coordinate cross-country expert teams. - Optimize existing sales processes. - Develop new sales channels. - Implement innovative, out-of-the-box approaches tailored to the specifics of each Baltic market. As the regional face of the company, you will be responsible for: - Defining and executing an effective regional sales and business strategy. - Ensuring sustainable financial growth by increasing sales performance. - Building strong long-term relationships with key partners and clients. - Identifying new market opportunities across the Baltic region. Key tasks include: - Overseeing day-to-day regional operations, including logistics, accounting coordination, sales, marketing, and HR-related activities across the Baltic countries. - Leading, educating, and managing local sales teams in Estonia, Latvia, and Lithuania, ensuring alignment with regional and global objectives. - Identifying key stakeholders and decision-makers in the Baltic NIPT market and executing a long-term regional business strategy. - Building and maintaining a strong regional network of Key Opinion Leaders (KOLs), partners, and distribution channels. - Actively participating in the sales process and leading by example. - Monitoring market trends and proactively identifying and developing new business opportunities across the region. Qualifications - Hands-on, sales-driven, and goal-oriented professional with strong people skills. - Excellent selling, communication, and negotiation abilities. - Solid background in business development and multi-country team management. - In-depth knowledge of the Baltic healthcare and laboratory market, particularly in the private sector. - Proven leadership skills with the ability to motivate, coach, and develop sales teams across different countries. - Full professional proficiency in English is a must; knowledge of Baltic or other regional languages is a strong advantage. Requirements - A higher education degree in medicine, biotechnology, biology, biochemistry, microbiology, or a related field. - Strong knowledge of NIPT and other first-trimester screening products. - Experience working with gynaecologists, laboratories, or within the medical diagnostics industry. - Previous experience managing regional or multi-market operations. Benefits - A competitive bonus scheme based on regional team targets. - Private health insurance. - A dynamic, international working environment. - Continuous learning and professional development opportunities.

• Oversee day-to-day regional operations, including logistics, accounting coordination, sales, marketing, and HR-related activities across the Baltic countries. • Lead, educate, and manage local sales teams in Estonia, Latvia, and Lithuania, ensuring alignment with regional and global objectives. • Identify key stakeholders and decision-makers in the Baltic NIPT market and execute a long-term regional business strategy. • Build and maintain a strong regional network of Key Opinion Leaders (KOLs), partners, and distribution channels. • Actively participate in the sales process and lead by example. • Monitor market trends and proactively identify and develop new business opportunities across the region.

• Identify and secure high-value contracts for Whole Genome Sequencing (WGS) and Whole Exome Sequencing (WES) with pharmaceutical and biotech companies. • Identify, onboard, and manage international distributors for our low-cost NIPT solutions. • Lead and support the technical and commercial preparation for large-scale tenders in the genomics space. • Meet and exceed sales targets by optimizing the mix of high-margin research services and high-volume diagnostic distribution. • Provide distributors with the necessary technical and marketing support to effectively sell our NIPT and genomic services in their respective territories.