GenePlanet

Role Description Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. - Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. - Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. - Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. - Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. - Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. - Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. - Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions. Qualifications - Sales-oriented mindset with a focus on achieving results. - At least 2 years of experience working in sales/customer service, preferably in a contact center environment. - Fluency in English and Lithuanian. - Medical background is a plus. - Marketing knowledge is a plus. - Strong communication skills. - Excellent organizational and time-management abilities. - Ability to work independently and as part of a team. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development within a leading biotech company. - A dynamic and supportive work environment. - The opportunity to work in an international environment.

Role Description Govoriš tekoče italijansko, rad/-a delaš z ljudmi in te veseli prodaja? Potem je to služba zate. GenePlanet je slovensko biotehnološko podjetje s področja preventivnih genetskih testov, prisotno na več kot 45 trgih. Iščemo sodelavca/-ko, ki bo z nami razvijal/-a italijanski trg, delo pa opravljal/-a kar iz Slovenije. Eden naših glavnih produktov je NIPT (neinvazivni prenatalni test), sodobna in varna presejalna tehnologija, ki bodočim staršem že zgodaj v nosečnosti, iz enega odvzema krvi, ponudi vpogled v zdravje nosečnosti. To pomeni, da boš večino dneva govoril/-a z nosečnicami in bodočimi mamicami, pogosto v čustvenem in pomembnem trenutku njihovega življenja. Pomemben del tega dela je, da jih znaš pospremiti s toplino in potrpežljivostjo, zato je vloga odlična za nekoga, ki uživa v delu z ljudmi in v pomoči ženskam na tej poti. Delamo z več kot 5.000 medicinskimi centri, zdravniki in klinikami ter ljudem pomagamo prevzeti nadzor nad svojim zdravjem. Ti boš glas, ki ga italijanske stranke slišijo: - Spletno zanimanje spreminjaš v opravljene teste. - Bodoče mamice z empatijo vodiš skozi občutljivo odločitev. - Nam pomagaš graditi trg od temeljev. V svojem bistvu je to prodajna vloga, a človeška in ustvarjalna. Ne boš samo prodajal/-a in nudil/-a podpore, ampak boš tesno sodeloval/-a tudi z našo marketinško ekipo pri gradnji kampanj, ki poganjajo rast italijanskega trga. Če te motivirajo cilji, ti je telefon domač, ti je mar za ljudi na drugi strani linije in rad/-a prispevaš ideje, beri naprej. Kaj boš počel/-a - Pretvarjal/-a boš povpraševanja v prodajo. - Klical/-a in kvalificiral/-a spletne kontakte ter jih spreminjal/-a v opravljene GenePlanet teste. - Vodil/-a boš pot stranke. - Organiziral/-a termine za odvzem krvi in poskrbel/-a, da je celotna izkušnja za bodoče mamice tekoča, jasna in pomirjujoča. - Nudil/-a boš podporo z empatijo. - Odgovarjal/-a na vprašanja in reševal/-a zadeve potrpežljivo, pogosto za nosečnice, ki so v skrbeh ali neodločene. - Dosegal/-a in presegal/-a cilje. - Skrbel/-a za svoje rezultate in jih iz meseca v mesec povečeval/-a. - Gradil/-a kampanje z marketingom. - Prinašal/-a ideje, ne le povratne informacije. Qualifications - Pristen prodajni čut. Rad/-a sklepaš posle in dosegaš cilje. - Tekoče ali materno znanje italijanščine ter slovenščine. Angleščina je prednost za delo z ekipo. - Idealno 1–2+ leti izkušenj v prodaji, podpori strankam ali klicnem centru. - Jasna in topla komunikacija ter sposobnost hitre vzpostavitve zaupanja po telefonu. - Sproščenost in skrbnost pri pogovoru z nosečnicami o občutljivi in čustveni temi. - Organiziranost, samostojnost in zmožnost dela na daljavo. - Prednost (ni pa pogoj): izkušnje z marketingom ali vsebinami, občutek za kampanje, ali poznavanje zdravstva. Benefits - Vloga je zasnovana tako, da več kot prodaš, več zaslužiš. Tvojemu uspehu ni zgornje meje. - Zaposlitev pri slovenskem podjetju. - Konkurenčna osnovna plača, ki je vredna tvojega časa že pred kakršnimkoli bonusom. - Bonus za vsak prodan test. - Neposredna nagrada, izplačana po rezultatih, brez zgornje meje. - Bonusi ob doseženih mejnikih. - Bolj ko trg raste, bolj rasteš ti. - Resničen vpliv na trg, ki ga pomagaš graditi, in ne mesto v ogromnem klicnem centru. - Mednarodno, podporno okolje in priložnosti za rast, ko se italijanski trg širi. - Resni smo glede rasti italijanskega posla in želimo nekoga, ki ga želi graditi z nami. Company Description GenePlanet is the leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing. We specialise in preventive genetic tests that are intended for the end user. We also offer clinical genetic tests which help doctors with their therapeutic procedures, and blood tests for monitoring individuals' current state. Our tests adhere to the highest standards of quality and are based on the latest scientific discoveries. We provide people with information which can help them adjust their lifestyle and take measures that will provide additional protection from health risks due to genetic predispositions.

Role Description At GenePlanet, every test we sell starts with a conversation. Your job is to be the person they end up talking to. We're hiring a Customer Support Coordinator for Romania. You'll be in contact with patients across the channels they actually use to reach us — calls, email, messaging — turning the warm leads our marketing team generates into customers. - Reach out to warm leads coming in from our marketing channels and turn them into customers. - Schedule blood collection appointments and ensure each patient knows what to expect. - Handle questions about results, billing, timing, logistics — wherever the patient prefers to reach you. - Monitor contact center performance, spot what's working, flag what isn't, and suggest fixes. - Provide feedback to the marketing team based on patient interactions. - Help bring in better leads, not just more of them. Qualifications - Fluency in Romanian and English. - At least 2 years in sales or customer service, ideally in a contact center. - Strong organization skills. - Discipline to work remotely without losing momentum. Requirements - Real comfort starting conversations with people. - A medical or health-related background (nice to have). - Marketing instincts (nice to have). Benefits - Remote work from anywhere in Romania. - Performance bonuses tied to results you can influence. - A small, international team that takes preventive health seriously. - Real room to shape the role as we scale in Romania. - Work that genuinely matters in preventive genetic testing.

• Determine key stakeholders on the NIPT market and prepare a long term business/sales strategy • Build a network of Key Opinion Leaders and distribution channels • Be actively involved in the sales process and lead the team of sales representatives • Promote the company’s products/services addressing • Build long-term relationships with new and existing customers • Proactively seek new business opportunities in the market

• Determine key stakeholders on the NIPT market and prepare a long term business/sales strategy • Build a network of Key Opinion Leaders and distribution channels • Be actively involved in the sales process and lead the team of sales representatives • Promote the company’s products/services addressing • Build long-term relationships with new and existing customers • Proactively seek new business opportunities in the market

• Determine key stakeholders on the NIPT market and prepare a long term business/sales strategy • Build a network of Key Opinion Leaders and distribution channels • Be actively involved in the sales process and lead the team of sales representatives • Promote the company’s products/services addressing • Build long-term relationships with new and existing customers • Proactively seek new business opportunities in the market

• Determine key stakeholders on the NIPT market and prepare a long term business/sales strategy • Build a network of Key Opinion Leaders and distribution channels • Be actively involved in the sales process and lead the team of sales representatives • Promote the company’s products/services addressing • Build long-term relationships with new and existing customers • Proactively seek new business opportunities in the market

Role Description Looking for an exciting opportunity to build and lead a sales team in Italy, and become a part of the DNA testing industry? GenePlanet, an EU-based biotech company, a global leader in the field of preventive genetic tests, is looking for an ambitious Sales Manager to develop (and lead) our local operations in the market. With a presence in 45+ markets worldwide and a passionate team of over 150 employees, GenePlanet collaborates with over 2,000 medical centres, doctors, and insurance companies to provide top-quality tests based on the latest scientific discoveries. Our tests are designed to empower individuals to take control of their and their baby's health, as well as assist doctors with therapeutic procedures. We're seeking a self-driven, energetic, and results-oriented professional to join our team, starting on a project-based cooperation that can lead to a regular position of Country Manager, responsible for developing and leading our local NIPT operations. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales, forging strong relationships with clients, and exploiting new opportunities discovered on the market. Qualifications - Sales driven and goal-oriented person - Excellent selling, communication, and negotiation skills - A solid background in sales representation, with a proven ability to deliver results - In-depth knowledge of the local healthcare industry, particularly in the private sector - Proven leadership skills, ability to work in a team, yet be able to act independently with key market stakeholders - Build and expand a network of medical centers, clinics, gynecologists, oncologists, and medical laboratories to promote and sell GenePlanet’s genetic testing products (NIPT, Cancer Screen, etc.) - Deliver training sessions and educational events to ensure external partners are well informed about GenePlanet’s products and services—particularly in gynecology, obstetrics, IVF, and oncology - Continuously monitor the competitive landscape and proactively identify new business opportunities in the market - Proficiency in English is a must, any additional language is a plus Requirements - Please note that this position requires fieldwork and occasional travel to surrounding regions to effectively engage with medical professionals and partners - You would have an advantage with: - Medical education (biotechnology, biology, medicine, biochemistry, or microbiology) and/or work experience in the field of gynecology and obstetrics - Knowledge of the local NIPT market and products - Experience in working in the field of gynecology Benefits - Full-time employment with a dynamic working environment that encourages collaboration and innovation - Full support of creative teams from HQ - Learning and development opportunities - Commission scheme based on team targets

Role Description Looking for an exciting opportunity to build and lead a sales team in UK & Ireland, and become a part of DNA testing industry? GenePlanet, EU based biotech company, a global leader in the field of preventive genetic tests; specializing in NIPT, cancer screening, and lifestyle DNA tests, is looking for an ambitious Sales Manager to develop (and lead) our local operations in the market. With a presence in 45+ markets worldwide and a passionate team of over 150 employees, GenePlanet collaborates with over 2,000 medical centres, doctors, and insurance companies to provide top-quality tests based on the latest scientific discoveries. Our tests are designed to empower individuals to take control of their and their baby's health, as well as assist doctors with therapeutic procedures. We're seeking a self-driven, energetic, and results-oriented professional to join our team, starting on a project-based cooperation that can lead to a regular position of Country Manager, responsible for developing and leading our local NIPT operations. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through: - Boosting sales - Forging strong relationships with clients - Exploiting new opportunities discovered on the market Key tasks: - Determine key stakeholders on the NIPT market and prepare a long-term business/sales strategy - Build a network of Key Opinion Leaders and distribution channels - Be actively involved in the sales process and lead the team of sales representatives - Promote the company’s products/services - Build long-term relationships with new and existing customers - Proactively seek new business opportunities in the market Qualifications - Sales driven and goal-oriented person - Excellent selling, communication, and negotiation skills - A solid background in sales representation, with a proven ability to deliver results - In-depth knowledge of the local healthcare industry, particularly in the private sector - Proven leadership skills, ability to work in a team, yet be able to act independently with key market stakeholders - Build and expand a network of medical centers, clinics, gynecologists, oncologists, and medical laboratories to promote and sell GenePlanet’s genetic testing products (NIPT, Cancer Screen, etc.) - Deliver training sessions and educational events to ensure external partners are well informed about GenePlanet’s products and services—particularly in gynecology, obstetrics, IVF, and oncology - Continuously monitor the competitive landscape and proactively identify new business opportunities in the market - Proficiency in English is a must, any additional language is a plus Requirements - Please note that this position requires fieldwork and occasional travel to surrounding regions to effectively engage with medical professionals and partners - You would have an advantage with: - Medical education (biotechnology, biology, medicine, biochemistry, or microbiology) and/or work experience in the field of gynecology and obstetrics - Knowledge of the local NIPT market and products - Experience in working in the field of gynecology Benefits - Full-time employment with a dynamic working environment that encourages collaboration and innovation - Full support of creative teams from HQ - Learning and development opportunities - Commission scheme based on team targets

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.