Role Description Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service. - Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, warranty claims, and service scheduling. - Record customer interactions accurately and maintain up-to-date information in the CRM system. - Collaborate with technical and product teams to resolve complex customer issues efficiently. - Stay informed about the latest product developments, features, and company policies. - Provide feedback to improve customer experience and service quality. Qualifications - Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service, ideally within the consumer electronics sector. - Excellent communication skills, problem-solving abilities, and customer-focused attitude. - Ability to multitask and work effectively in a fast-paced environment. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Strong interest in consumer electronics and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description As JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience. We’re expanding our Customer Support function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue. - Proactively engage users via chat and calls during onboarding and early usage; - Reach out to users showing low activity or early churn signals and help them get back on track; - Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation; - Help users understand what can be improved to get better results, using clear and empathetic communication; - Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; - Share user feedback and recurring patterns with Product to improve the overall customer experience. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% Qualifications - 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers; - Fluent/Native English and Russian; - Ability to work 40 hours per week in the USA time zone; - Comfortable working proactively, not waiting for tickets; - Strong persuasion, negotiation, and objection-handling skills; - Data-driven mindset: you care about conversion, retention, and unit economics; - Comfortable working with daily targets, funnels, and KPIs; - High-speed internet connection (VPN-free). Benefits - Remote work - work/life balance. - Competitive package ($12000-18000). - Paid 38 days Off (vacation + local holidays) and sick leave.

Role Description Θα χαρούμε να σε έχουμε στην ομάδα μας ως Σύμβουλο Εξυπηρέτησης Πελατών για τη ΔΕΗ! - Είσαι το πρώτο σημείο αναφοράς ώστε οι πελάτες μας να επιλύσουν τα θέματα που τους προβληματίζουν. - Μεταμορφώνεις θετικά την εμπειρία εξυπηρέτησης των πελατών μας. Qualifications - Απολυτήριο Λυκείου - Καλή γνώση Η/Υ και της αγγλικής γλώσσας - Η προϋπηρεσία σε τηλεφωνικό κέντρο και σε θέση εξυπηρέτησης πελατών θα θεωρηθεί επιπρόσθετο προσόν Requirements - Έχεις ταλέντο στην επικοινωνία - Εστιάζεις στην ποιοτική εξυπηρέτηση του πελάτη - Έχεις πάθος για την επίτευξη των στόχων σου - Ψάχνεις ένα σταθερό περιβάλλον εργασίας, με σταθερές απολαβές και ευκαιρίες επαγγελματικής ανέλιξης - Θέλεις να είσαι μέλος μιας Ομάδας που κερδίζει! - Διαθέσιμες βάρδιες: 8 ή 6 ώρες από το χρόνο σου, 5 ημέρες την εβδομάδα, σε πρωινές & απογευματινές βάρδιες Benefits - Μηνιαίο μισθό πληρωτέο σε σταθερές ημερομηνίες, ανάλογο της προϋπηρεσίας που διαθέτεις, υπερωρίες, επιδόματα και ασφάλιση - Αναγνώριση και επιβράβευση με ανταγωνιστικό bonus βάσει επίτευξης ατομικών στόχων - Σύμβαση εργασίας αορίστου χρόνου από την πρώτη στιγμή - Ολοκληρωμένη έμμισθη εισαγωγική εκπαίδευση για να σε μεταμορφώσουμε σε expert - Πρόγραμμα Refer a Friend, με bonus! - Συνεχή εκπαίδευση και υποστήριξη από τους έμπειρους εκπαιδευτές μας - Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης - Let’s have fun διαγωνισμούς και δράσεις εταιρικής υπευθυνότητας - Ένα σούπερ υποστηρικτικό team που πιστεύει στη δύναμη της ομάδας

Role Description As a Customer Service Manager at Hightower Construction, you will play a pivotal role in ensuring outstanding client satisfaction by managing customer service operations, addressing client concerns promptly and professionally, and fostering strong, lasting relationships. This position requires a proactive individual who can work collaboratively with internal teams and clients to maintain high standards of service excellence while supporting the overall business objectives. - Manage and oversee all customer service activities to ensure high levels of client satisfaction. - Serve as the primary point of contact for clients regarding project updates, inquiries, and issue resolution. - Coordinate with project managers, field teams, and other departments to address customer needs and concerns promptly. - Develop and implement customer service policies and procedures aligned with company standards. - Monitor customer feedback and conduct regular surveys to identify areas for improvement. - Train, mentor, and supervise customer service staff to maintain consistent service quality. - Prepare reports on customer service performance metrics and present findings to senior management. - Collaborate with the sales and marketing teams to enhance client engagement strategies. Qualifications - Bachelor’s degree in Business Administration, Construction Management, or a related field preferred. - Minimum of 5 years’ experience in customer service management, preferably within the construction industry. - Strong knowledge of construction project workflows and terminology. - Excellent communication, interpersonal, and conflict resolution skills. - Demonstrated ability to lead and motivate a customer service team. - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. - Highly organized with strong problem-solving abilities and attention to detail. - Ability to work collaboratively in a fast-paced, deadline-driven environment. - Commitment to upholding the company’s values of quality, safety, and client satisfaction. Benefits - Fully Remote Work Environment - Competitive Weekly or Bi-Weekly Compensation - Paid Training and Professional Development - Flexible Work Schedule - Health, Dental & Vision Insurance - 401(k) Retirement Savings Plan - Paid Time Off (PTO) & Company Holidays - Performance-Based Bonuses and Incentives - Career Advancement Opportunities - Company-Sponsored Equipment and Software Company Description Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is known for our exceptional commitment to quality, safety, and long-term client relationships. We specialize in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina.