• Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. • Participate in training sessions and team meetings to enhance knowledge and skills.

• Serve as a trusted advisor and operational partner to Enterprise Change team in execution of initiatives and projects from end-to-end. • Establish project management quality standards and ensure they’re met through validation processes and process improvement methodologies • Act as a central point of coordination for the Enterprise Change team, designing and managing operating routines to optimize decision making and information flow • Lead the planning, execution, and monitoring of complex, cross-functional change projects, ensuring delivery within scope, budget, and timeline • Effectively connect the dots across various priorities and initiatives and identify interdependencies between project stakeholders and working teams • Support the design and execution of change management strategies to ensure employee engagement, adoption, and success of transformation initiatives. • Lead the development, planning, and execution of key change initiatives, taking full ownership to ensure alignment with strategic objectives, successful delivery, and measurable outcomes.

• Own project objectives and milestones with minimal guidance, driving smaller-scope projects or complex cross-functional workstreams end-to-end. • Own enforcement of sales processes and policies and proactively recommend ways to raise the standard for on-time, high-quality work across the team and function. • Work within the Sales Operations team to devise and implement new solutions that solve complex project-level issues which may involve improvements and UAT for various tools used by the organization such as Salesforce and Zendesk. • Understand how your workstreams and broader projects align with Samsara’s overall corporate goals. Proactively prioritize work across your own workstreams and coordinate efforts with other stakeholders. • Understand core KPIs and recommend additional or adjustments to key performance indicators when appropriate, building on current feedback mechanisms. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

• Drive operational consistency and process excellence across Talent Attraction by creating clear playbooks and toolkits for recruiters and hiring managers across teams, functions and geographies • Optimize end-to-end hiring journey by mapping and evolving the candidate and hiring manager journeys for simplicity and clarity leading to improved hiring speed while ensuring high quality hires and excellent candidate experience • Build and maintain best-in-class hiring processes, documenting and continuously improving all TA processes • Serve as the Workday Talent Attraction Subject Matter Expert, optimizing workflows and automation within Workday Recruiting partnering closely with the People Tech team to enhance both recruiter and hiring manager user experience • Lead Hiring Analytics ensuring insights are actionable and accessible through clear dashboards and reporting tailored to core audiences: Recruiters, People Business Partners and Business Leaders • Own and continuously improve key talent attraction programs (interns, employee referral) • Enable Hiring Managers to hire well by developing user-friendly hiring manager guides, resources, and training • Increase accountability and confidence across the organization’s hiring practices