• Provides leadership and oversight of centralized and decentralized contact center teams supporting scheduling, intake and various access related phone calls into the Banner Health System. • Manages the daily operations of central scheduling and pre-registration functions where applicable for hospitals and ancillary services within the enterprise. • Serves all customers by building relationships across the organization to promote engagement and increase customer, employee and physician satisfaction. • Coaches and develops department reports, managing daily operations and monitoring standards for success. • Evaluates metrics to meet key performance indicators, and supports the organization’s leadership to drive change. • Responsible for emphasizing excellence within the Contact Centers through strong communication and interpersonal skills. • Monitors performance for the teams and is accountable for department success. • Participates in performance appraisals, recruitment, employee retention and compensation planning.

• Build the repeatable “how to transact” path for AEs and partners (playbooks, FAQs, runbooks). • Create and maintain SKU guides, offer templates, approval flows, and launch checklists. • Define process by region: who initiates, who approves, who books, who provisions, who supports. • Configure and manage public and private offers across supported marketplaces. • Standardize packaging (e.g., “T-shirt sizing” S/M/L) for Alteryx One offers, AI Data Kits, services attach, and renewals. • Automate manual steps to reduce deal-cycle touchpoints (intake → approvals → offer creation → fulfillment). • Own the mapping: Marketplace SKUs → Alteryx One entitlements (and any add-on entitlements). • Ensure provisioning triggers correct downstream access, usage metering, and customer onboarding. • Partner with Product/Engineering to prevent and resolve breakages in fulfillment, entitlement, metering, or renewal flows. • Instrument the funnel: offer state, cycle time, conversion %, pipeline velocity, attach rate, and leakage. • Create feedback loops to RevOps on pricing leaks, offer cannibalization, and discount discipline. • Surface risks early when marketplace mechanics threaten margin, compliance, or architecture guardrails.

• Participate in a paid program with hands on experience to work on real-world projects • Collaborate with industry leaders • Develop valuable skills for your future career

• Agero is expanding its Operational Excellence team and is looking for a Manager to help establish and scale our Continuous Improvement (CI) framework. • The Operational Excellence Manager will be responsible for identifying, executing, and sustaining high-impact initiatives across multiple lines of business. • Focus on delivering measurable service quality improvements and optimizing unit economics by addressing root causes rather than symptoms. • Lead cross-functional teams and build support for CI tools in an environment where these practices are not fully mature. • Drive significant operational change within a high-volume, low margin service organization.