Risepoint

• Develop and manage executive-level relationships with hospitals, health systems, physician groups, and healthcare organizations nationwide with the goal of generating new partnership opportunities, expanding enterprise engagement, and driving revenue growth. • Identify workforce gaps and align Risepoint solutions to organizational priorities including recruitment, retention, career mobility, leadership development, and employee upskilling initiatives. • Generate and cultivate new partnership opportunities by identifying prospective organizations, leading discovery meetings, presenting tailored solutions, and facilitating negotiations for partnership agreements. • Own the business opportunity from initial contact through execution to ensure successful implementation and long-term partner growth. • Serve as a trusted advisor to healthcare organizations by helping connect workforce challenges to scalable education and talent development solutions that deliver measurable organizational outcomes. • Collaborate with internal academic, workforce, and operational teams to develop customized workforce development solutions that support client growth, employee development, and talent pipeline expansion. • Support partner initiatives such as apprenticeship pathways, career ladders, clinical workforce pipelines, leadership development programs, and employer-sponsored education models designed to improve workforce stability and organizational performance. • Develop compelling partnership proposals and business cases that clearly demonstrate measurable ROI, workforce impact, employee outcomes, and long-term value creation for partner organizations. • Help healthcare organizations implement innovative workforce strategies that improve hiring pipelines, retention, internal mobility, and workforce sustainability. • Navigate multi-stakeholder healthcare environments and long sales cycles with confidence, professionalism, and strong business acumen. • Manage partnership opportunities throughout the full business development lifecycle, from prospecting and executive engagement through proposal development, negotiation, contract execution, launch coordination, and account expansion. • Negotiate partnership agreements and collaborate cross-functionally to ensure successful execution, partner satisfaction, and ongoing growth opportunities. • Maintain accurate pipeline management, forecasting, and partnership activity within Salesforce to support performance tracking, reporting, and revenue growth objectives. • Represent Risepoint at healthcare and workforce development conferences, executive meetings, and industry events to generate new business opportunities and strengthen market presence. • Stay informed on emerging trends impacting healthcare workforce transformation, employer-sponsored education, talent development, and healthcare labor market dynamics. • Build brand credibility and market awareness through thought leadership, relationship development, and strategic industry engagement.

• Own end-to-end architecture for Salesforce-centric solutions that support student engagement across complex, multi-system environments • Design scalable, secure and maintainable architectures aligned with business goals and long-term platform strategy • Serve as the architectural authority for Salesforce implementations, integrations and supporting cloud services • Lead the design and integration of Salesforce-based applications ensuring effective use of Apex, Lightning, platform events, flows and the Salesforce security model • Define and implement Salesforce-centric integration patterns using REST APIs, event-driven messaging, and Azure services such as APIM and Azure Services Bus • Architect and oversee supporting cloud-native and containerized services using Azure, Kubernetes, and Docker to extend Salesforce capabilities • Own Salesforce-aligned data architecture, including object modeling, canonical data definitions, synchronization strategies, and data quality standards • Oversee data migrations, batch and real-time data jobs, and data remediation using tools such as TIBCO TCI or similar platforms • Design and enforce Salesforce-focused security architecture, including access control, OAuth flows, API security, encryption, and compliance controls • Contribute hands-on development for complex or high-impact initiatives and support troubleshooting of production issues • Partner closely with business stakeholders to translate requirements into practical, well-architected technical solutions • Mentor engineers and technical leads, promoting best practices in architecture, coding, and system design • Continuously improve development, deployment, and operational processes

Role Description The Senior Specialist, DAM is responsible for the strategic oversight, governance, and daily administration of Risepoint's Digital Asset Management system within the Optimizely DXP platform. This role serves as the internal subject matter expert for DAM operations, ensuring the system supports a growing portfolio of 100+ university partners through scalable structure, consistent metadata practices, and reliable asset workflows. The ideal candidate brings a blend of technical proficiency, metadata strategy expertise, and strong cross-functional collaboration skills to drive adoption and maximize the value of the DAM ecosystem. Reporting to the Senior Director of Creative Operations, this position will partner closely with creative, content, brand, marketing, and business technology teams to define and enforce asset governance policies, implement taxonomy frameworks, and deliver training programs that empower stakeholders to effectively leverage digital assets at scale. What You Will Do: - DAM Platform Administration - Serve as the primary system administrator for the DAM platform, managing user roles, permissions, and access controls. - Configure and maintain platform settings, integrations, and workflows in coordination with teams as needed. - Monitor system performance, troubleshoot issues, and liaise with the DAM vendor on upgrades, bug fixes, and new feature releases. - Evaluate and implement integrations between the DAM and adjacent tools (CMS, DXP, creative suites, project management platforms). - Taxonomy, Metadata & Governance - Maintain and evolve the DAM taxonomy in collaboration with Creative Operations and UX/DX leadership. - Maintain and continuously improve the metadata schema, controlled vocabulary, and taxonomy frameworks to ensure consistent, searchable asset cataloging. - Establish and enforce DAM governance policies including asset lifecycle management, version control, rights and usage tracking, and archival procedures. - Define and manage task template libraries for asset upload types (photography, video, paid media, email, etc.). - Partner with legal and compliance teams to manage licensing, copyright attribution, and expiration flagging for all assets. - Conduct regular audits of the asset library to ensure accuracy, relevance, and compliance with governance standards. - Asset Ingestion, Organization & Quality Control - Oversee the ingestion, tagging, and organization of new digital assets submitted by creative, marketing, and external agency teams. - Develop and enforce upload standards, file naming conventions, and quality control processes to maintain a clean, reliable asset repository. - Manage the asset request and approval workflow, ensuring timely review and publication of assets. - Establish and maintain RACI for DAM-related activities across internal teams and external implementation partners. - Stakeholder Enablement & Training - Develop onboarding materials, user guides, and training programs to drive DAM adoption across internal teams and external partners. - Act as the internal subject matter expert and go-to resource for DAM best practices and platform capabilities. - Host periodic training sessions, webinars, and office hours to support users at varying levels of proficiency. - Analytics & Continuous Improvement - Track and report on DAM usage metrics, adoption rates, search performance, and asset utilization to inform strategic improvements. - Identify gaps in the asset library and collaborate with creative and content teams to prioritize production of missing or outdated assets. - Monitor platform capabilities, Optimizely product updates, and DAM best practices to recommend enhancements. - Stay current on DAM industry trends, emerging technologies, and best practices to recommend platform enhancements and process improvements. - Lead or contribute to DAM migration projects, re-platforming initiatives, or major taxonomy overhauls as business needs evolve. Experience That Matters Most: - 5+ years of hands-on experience managing a DAM platform in a corporate, agency, or media environment. - Bachelor's degree in a related field; demonstrated experience administering a DAM platform within an in-house creative or marketing organization is required. - Demonstrated experience designing and implementing metadata schemas, taxonomy frameworks, and controlled vocabularies. - Proven ability to manage large-scale digital asset libraries with thousands of assets across diverse file types. - Experience administering enterprise DAM platforms. Technical Skills - Proficiency with DAM platform administration, configuration, and API integrations. - Strong understanding of metadata standards and file format best practices. - Experience with DAM integrations across CMS, DXP, project management, and marketing automation tools. - Comfort working with analytics dashboards and basic reporting tools to surface actionable insights. - Familiarity with the Adobe Creative Suite and understanding of creative production workflows. Soft Skills & Competencies - Exceptional organizational skills and meticulous attention to detail. - Strong written and verbal communication skills. - Proactive, solutions-oriented mindset with the ability to manage multiple priorities in a fast-paced environment. - Collaborative team player with experience working cross-functionally across marketing, creative, BT, and legal teams. - Self-starter with the ability to work independently and drive projects from conception through execution. Experience That’s Great to Have: - DAM or information management certifications (e.g., Digital Asset Management Society, SLA, or vendor specific certifications). - Experience supporting multi-brand organizations with complex asset governance needs. - Familiarity with digital rights management (DRM) tools and practices. - Experience with Optimizely CMP/DAM or comparable enterprise DAM platforms (Bynder, Widen, Canto, etc.). - Experience supporting CMP and CMS-connected workflows. - Exposure to stock licensing compliance and AI-generated asset tracking requirements. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

• Hypothesis generation: Conduct in-depth exploratory analyses and benchmarking to identify growth opportunities. This may include process audits, evaluations of tools and technologies, assessing go-to-market (GTM) strategies, conducting financial analysis, and performing external benchmarking • Project planning and execution: Define, structure, and execute operational initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations • Stakeholder alignment: Build strong partnerships with stakeholders within marketing and operations, as well as with other functions; drive alignment on key priorities across this diverse stakeholder set • Cross-functional collaboration: Drive collaboration with cross-functional partners across the organization to deliver on projects • Storytelling: Synthesize key insights, recommendations, and action items in a clear, concise, and coherent way; create executive-level materials and presentations to drive buy-in and alignment • Scaling best practices: Identify and scale best practices and innovations, including forming a deep understanding of products, processes, systems/tools, personnel, and strategic direction

• Serve as the first point of contact for prospective students, guiding them from initial inquiry through to enrolment. • Own relationships and enrolment targets for assigned university partners, maintaining a high standard of student engagement throughout the journey. • Provide accurate, comprehensive information about programmes, admissions requirements, and the enrolment process so students can make informed decisions. • Conduct proactive student outreach by phone and email to nurture leads, encourage progression, and support conversion to enrolment. • Monitor applicant pipelines and take ownership of routine follow-up activity to keep students progressing efficiently through each stage. • Work independently within established processes while recommending practical solutions to routine challenges that may affect student progression. • Build strong cross-functional relationships with internal teams to ensure a seamless and consistent enrolment experience. • Maintain accurate student records and uphold high standards of data integrity and administrative quality. • Represent the organisation professionally in every student interaction, balancing empathy, accuracy, and pace in a target-driven environment.

• Own day-to-day affiliate channel operations and budget allocation across the vendor portfolio, including campaign execution, pacing, optimization, and troubleshooting to ensure alignment with spend targets and performance goals. • Direct the external agency partner that provides supplemental affiliate support, setting scope and priorities, aligning on SOPs and QA standards, holding the partner accountable to performance expectations, and scaling the engagement up or down as channel needs and internal capacity evolve. • Manage and grow the affiliate vendor portfolio, including performance monitoring, issue resolution, and ongoing communication with existing partners, plus sourcing, outreach, and piloting of new vendors to close coverage gaps. • Lead affiliate contract modernization in partnership with Procurement and Legal. • Support campaign planning and launch readiness by coordinating across creative, tracking, data, and analytics functions prior to activation. • Execute QA processes to prevent tracking issues, billing discrepancies, and data integrity gaps across affiliate programs. • Support monthly and quarterly budget pacing, accruals, and billing reconciliation in coordination with the budget manager and Finance team. • Produce affiliate reporting outputs and translate channel performance into clear insights for internal stakeholders and partner-facing reviews. • Own the affiliate channel roadmap and testing agenda, identifying and developing AI and automation opportunities to streamline workflow and reporting, and translating hypotheses, results, and recommendations into prioritized channel improvements. • Lead the transition from agency-led to in-house affiliate management by owning knowledge transfer, documentation, and process continuity.

Role Description Risepoint is building our Student Journey Platform, a multi-component AI platform spanning real-time orchestration, machine learning model serving, event-driven workflow execution, and a student intelligence layer operating across 10+ university partner environments. The role will lead the technical direction for platform architecture within the engineering team: - Cadence Engine supporting durable stateful student engagement workflows - Real-time AI-mediated communication endpoints across web chat, phone AI, and SMS AI with sub-second latency requirements - ML model serving infrastructure for propensity scoring and lead prioritization at scale - Multi-tenant Kubernetes cluster architecture across partner deployments with distinct compliance and data isolation requirements - Speech analytics pipeline processing call transcript data at volume This is an architect-level role in scope and accountability charged with setting technical direction, defining the standards engineering teams build against, and keeping the platform ahead of Risepoint’s growth curve. Qualifications - 8+ years of software engineering experience with demonstrated progression into architecture ownership - Hands-on experience with Kubernetes (AKS preferred), containerization (Docker), and distributed system design at production scale - Track record of setting technical direction across engineering teams - Deep experience with autoscaling policy design, resource governance, and cost management in cloud environments (Azure preferred; AWS or GCP acceptable) - Experience translating business and product requirements into infrastructure architecture - Proficiency in Python, C#, Java, or a comparable language used in production systems Requirements - Lead the architecture and evolution of cloud-native infrastructure for the Student Journey Platform - Establish and promote architecture standards within the platform scope - Lead architecture design and implementation across the platform’s components - Align platform architecture to business growth needs and scalability requirements - Present sound architecture proposals to the Architecture Review Board (ARB) - Identify and resolve architectural risk early - Debug and resolve production-level issues - Implement and manage event streaming and real-time processing pipelines - Design and manage multi-tenant cloud infrastructure across university partner deployments Benefits - Engineering teams across the Student Journey Platform build with confidence against clear, documented architecture standards - Kubernetes-based deployments are stable, observable, and horizontally scalable - Infrastructure decisions made today hold up 12–18 months from now Company Description Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

• Develop and execute an integrated content strategy across digital, social, experiential, and print • Design an omnichannel content calendar • Inform and implement SEO, AEO, and other digital reputation strategies via PESO • Craft integrated campaigns centered around key moments • Establish a data-driven approach to content development and performance • Lead executive thought leadership planning and execution for the CEO • Identify and prioritize conferences, industry events, awards, and forums • Manage the full lifecycle of event participation • Collaborate with Public Affairs and our PR agency

Role Description This role sits at the heart of one of the most urgent challenges in healthcare education today: access to sustainable clinical training partnerships. As a Senior Clinical Specialist , you will support the creation and ongoing management of clinical affiliation partnerships needed to support healthcare education programs and student success. In this individual contributor role, you will liaise with healthcare organizations and academic partners to guide them through clinical placement partnerships allowing students to have access to required clinical training opportunities. You will work cross-functionally to align clinical capacity with program growth and launch timelines to achieve high program quality and student readiness for healthcare jobs. What You Will Do - Secure and expand clinical placement partnerships with healthcare organizations to ensure students have access to required clinical training and successfully complete healthcare education programs across nursing and allied health disciplines. - Build strong relationships with healthcare stakeholders and increase placement capacity to support program growth and the development of certified healthcare professionals. - Coordinate the end-to-end affiliation agreement process between academic partners and clinical institutions, including stakeholder engagement, agreement routing and tracking, and collaboration with internal and external parties to support timely execution of clinical placement agreements. - Maintain organized records of executed agreements, partnership contacts, and related documentation. - Ensure the timely completion, accuracy, and quality of clinical partnership information and affiliation documentation to enable academic partner clinical placement teams to successfully coordinate and place students in required clinical training experiences. - Partner with Managing Directors and academic leadership to execute clinical placement activities by coordinating clinical partnership needs, enrollment projections, clinical hour requirements, and program launch timelines. - Support healthcare program launches by assisting academic partners in establishing sufficient clinical partnership infrastructure required for regulatory and accreditation approval processes. - Serve as a key contact for academic partner’s clinical coordinators and key contacts in clinical education for processes regarding clinical education models, site capabilities, and partnership development considerations. - Collaborate with internal teams (partnerships, healthcare, nursing, operations) to reduce bottlenecks in the clinical placement process and reduce negative experiences of the students. - Work in partnership with Regulatory to ensure awareness of state, accreditation, and program-specific requirements impacting clinical partnership development. - Identify and escalate to healthcare leadership any partnership risks, capacity gaps, or operational barriers that could impact program launch or sustainability and escalate as appropriate. - Provide insights to Risepoint’s nursing leadership regarding partnership trends, clinical capacity constraints, and opportunities to improve scalability and operational efficiency. What Success Looks Like - Academic partners have sufficient and sustainable clinical affiliation agreements in place to support program launch and growth objectives. - Healthcare partners experience responsive, professional communication and continue to engage in long-term partnership relationships. - Affiliation agreements are executed efficiently with clear coordination among stakeholders. - Clinical partnership infrastructure supports regulatory, accreditation, and operational readiness requirements. - Internal teams have visibility into partnership status, risks, timelines, and capacity considerations. - Partnership development efforts contribute to expansion of clinical capacity in strategically important markets. How Impact Will be Measured - Clinical Partnership Growth: Number of new clinical affiliation agreements, simulation partnerships, and healthcare organization relationships established and maintained in alignment with program and market needs. - Agreement Efficiency: Timeliness of affiliation agreement progression, execution, and transition to academic partners. - Partner Retention & Engagement: Ongoing participation and positive relationship feedback from healthcare organizations. - Compliance accuracy and timeliness. - Operational Readiness: Availability of sufficient clinical partnership infrastructure to support planned program launches and enrollment projections. - Cross-Functional Effectiveness: Reduction in partnership-related escalations, delays, or launch risks. - Scalability Contribution: Identification and implementation of partnership development strategies that increase long-term clinical capacity and operational sustainability. What You’ll Bring to the Team Experience That Matters Most - 2+ years of experience in healthcare, clinical education, workforce development, healthcare partnerships, or related field. - Bachelor’s degree required. - Experience managing complex coordination efforts involving multiple stakeholders and timeline. - Experience supporting healthcare education programs, healthcare operations, workforce partnerships, or clinical education environments. - Strong relationship management and communication skills, including the ability to engage executive-level healthcare stakeholders. - Experience managing contracts, affiliation agreements, or partnership coordination processes. - Strong organizational and problem-solving skills with the ability to operate effectively in fast-paced and evolving environments. Experience That’s Great to Have - Familiarity with clinical education models, healthcare program operations, and accreditation considerations. - Understanding of clinical onboarding or compliance-related processes impacting healthcare education partnerships. - Experience working with healthcare workforce initiatives or clinical education expansion efforts. - Experience utilizing partnership tracking systems, CRM platforms, or operational workflow tools. - Understanding of healthcare workforce challenges and clinical capacity constraints.

• Lead the end-to-end execution and communication of complex, multi-stakeholder projects that span strategy, operations, analytics, marketing, and frontline teams • Translate strategic initiatives into actionable project plans, timelines, and milestones in collaboration with senior leadership • Coordinate cross-functional work, ensuring alignment on goals, accountability, and deliverables • Support intake, prioritization, and resource planning across a range of initiatives and business needs • Anticipate roadblocks and dependencies for meeting project outcomes and leverage subject matter expertise to make recommendations, escalating where appropriate • Support the evolution of the SSC project management office as projects and the team grow • Contribute to and document developing project management processes and operating rhythms across SSC, with recommendations for scalable solutions (anticipating growth) • Manage documentation, issue resolution, reporting, and communication cadences that support stakeholder trust and transparency • Prepare clear, concise presentations to communicate progress and recommendations to senior stakeholders