Halcyon

• Design, build, and continuously iterate on AI-powered digital programs that drive measurable outcomes across the post sales customer journey, including onboarding adoption, and expansion. • Write SQL queries to extract, analyze, and operationalize customer data, including usage trends, adoption signals and churn indicators. • Develop and operationalize automated engagement sequences using AI and digital channels tailored to customer segment, behavior, and lifecycle stage. • Build and maintain digital success programs (self-service, automation, in product guidance) in collaboration with Customer Marketing. • Leverage behavior data and customer signals to personalize digital touchpoints and deliver the right message to the right customer at the right time. • Act as a cross-functional bridge translating customer needs into technical and programmatic solutions. • Develop reusable playbooks and scalable solutions that can be adopted across teams.

• Build and manage operational processes across the CVT team in partnership with all functional leads. • Identify and eliminate process bottlenecks across the customer lifecycle, from onboarding to adoption to renewal. • Own dashboards and reporting cadences that give leadership and cross-functional partners visibility into team performance program health, and customer outcomes. • Own and operationalize the end to end product & customer feedback loop, ensuring insights from CS, Support, and direct customer interactions are systematically captured, synthesized, and translated into actionable inputs for Product. • Establish scalable processes and tooling for feedback collection and analysis, identifying trends, recurring pain points, and high-impact opportunities to inform product decisions. • Drive alignment between Product and customer facing teams, ensuring clear communication of roadmap priorities, upcoming features, and product direction while aligning expectations across the business. • Identify inefficiencies and implement process improvements informed by stakeholder input. • Manage and improve the team’s operational tool stack, including CRM hygiene, project management systems, and internal knowledge bases.

What we do: Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware. Who we are: Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers. As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs. The Role: We are seeking an exceptional and results-driven Enterprise Account Executive - Mid-Atlantic, to join our team and make an immediate impact. Our ideal candidate excels at early-stage companies and has influential relationships within the industry, leveraging their in-depth knowledge of the cybersecurity landscape and customer needs to drive outstanding results. Responsibilities: - Leverage existing industry relationships within key verticals to generate rapid pipeline and convert prospective clients with minimal ramp time. - Be accountable to a defined set of pipeline metrics. - Identify and engage potential clients, understanding their needs and presenting tailored solutions with an emphasis on outcomes. - Articulate the value proposition of Halcyon’s solutions, presenting them in a compelling and relevant manner. - Optimize client engagement post-sale, timing additional transactions appropriately. - Cultivate and maintain strong relationships with existing clients, acting as a trusted advisor and understanding their evolving cybersecurity requirements. - Conduct regular client reviews, assess satisfaction levels, and propose enhancements to further meet client objectives. - Network via industry user groups, tabletop events and key industry conferences. - Leverage strategic alliance partnerships to realize potential business opportunities and revenue growth. - Facilitate continuous enablement, roadmap discussions, Quarterly Business Reviews (QBRs), and Executive Value Conversations (EVCs) to maximize client value and foster lasting partnerships. - Negotiate contract terms, pricing and service agreements while ensuring alignment with both organizational and client objectives. - Collaborate with internal stakeholders to optimize sales processes, streamline communications, and enhance overall client experience. Skills and Qualifications: - Demonstrated ability to drive revenue growth and meet or exceed sales targets. - 5+ years of sales in the endpoint cybersecurity industry. - Proven track record of 100%+ quota attainment. - Skillful pipeline management and the ability to balance high-profile accounts with SMBs. - Ability to qualify leads based on key success metrics. - Ability to establish and maintain client and executive-level relationships, focusing on their success and long-term partnerships. - Familiarity with channel ecosystem and leveraging value added resellers. - Proficient in conducting and leading negotiations for procurement and legal agreements, showcasing expertise in driving favorable terms and agreements. - Excellent verbal and written communication skills to convey complex concepts in a clear and compelling manner to clients. - Willingness to travel up to 75%. Benefits: Halcyon offers the following benefits to eligible employees: - Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. - Short and long-term disability coverage, basic life and AD&D insurance plans. - Medical and dependent care FSA options. - 401k plan with a generous employer contribution. - Flexible PTO policy. - Parental leave. - Generous equity offering. The Company reserves the right to modify or change these benefits programs at any time, with or without notice. #LI-Remote The expected base salary range for this position is $140,000 - 160,000. Compensation varies based on a variety of factors which include (but are not limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offers, and equity awards. In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company. We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

• Lead and support one or more Cloud Engineering teams. • Foster a culture of psychological safety, autonomy, and accountability. • Actively mentor engineers and emerging leaders to grow their impact and effectiveness. • Partner with leaders across the organization to drive infrastructure strategy, CI/CD improvements, observability practices, and operational maturity. • Collaborate closely with product, QA, and agility partners to align on priorities, delivery, and scope. • Own operational health of your teams: on-call rotations, velocity tracking, and continuous improvement. • Step in to unblock teams, remove organizational friction, and help create momentum. • Maintain deep context on what your team is building and why, offering strategic perspective without micromanaging. • Occasionally dip into the codebase to review pull requests, understand implementation details, and provide relevant technical feedback. • Support a strong culture of engineering rigor, ensuring teams build with quality, observability, security, and performance in mind. • Partner with engineers and technical leads to shape architectural direction and maintain high technical standards.

Role Description Halcyon is looking for a high-performing problem solver and innovator to join our growing Customer Success team as a Senior Customer Success Manager. The Halcyon Senior Customer Success Manager drives adoption and demonstrates ongoing value for the Halcyon customers. You will be responsible for the coordination of all Customer Success activities: onboarding, adoption, and retention to secure the expansion of the Halcyon footprint in the customer environment. Halcyon Customer Success supports the customers in their journey creating value out of their Halcyon investment to help them achieve their goals, objectives, and desired business outcomes. The ideal candidate will have a general understanding of cloud, networking, applications, endpoints, and security. You will foster strong and long-term relationships with our customers and become their trusted advisor. If you are a self-motivated team player who is eager to learn and can change direction quickly, we encourage you to apply. Responsibilities - Convert customer strategy and needs into a customer success plan and execute on the plan. - Nurture customers on their Halcyon journey to discover the full value of the Halcyon platform and services. - Foster customers through the onboarding process and provide guidance around how they can achieve the maximum adoption and usage of the platform to meet their needs. - Proactively monitor and report on customer health. - Maintain regular customer cadence and communication around adoption trends, sentiment, and opportunities for deeper engagement. - Act as the customer advocate and escalate issues as necessary to expedite solutions and outcomes. - Work closely with the Halcyon Account Executives to identify upsell opportunities. - Collaborate with cross-functional teams across the organization to further develop the customer relationship. - Ability to work independently and as a team. Qualifications - At least five years of related customer-facing experience. - Bachelor's degree in a related field; a Master’s degree or PhD can substitute for equivalent years of experience. - Direct post-sales customer advocacy and engagement experience. - Excellent executive-level communication (written and oral), presentation and interpersonal skills. - An understanding of technology and an ability to distinctly explain technological and business concepts. - Strong experience with customer onboarding and customer success. - Demonstrated success managing customer journeys and engagements. Benefits - Base pay is one part of the total package that is provided to compensate and recognize employees for their work. - This role may be eligible for additional discretionary bonuses/incentives, and equity in the Company. Company Description Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers. As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs. We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

• Prospect, identify, and qualify potential customers through inbound and outbound prospecting - calls, emails, and LinkedIn outreach. • Engage with decision-makers in target companies to understand their cybersecurity needs, challenges, and pain points, particularly related to ransomware threats. • Work closely with the sales and marketing teams to support and execute strategies for lead generation, campaigns, and outreach. • Maintain a strong pipeline of prospects and manage lead data within our CRM system. • Provide relevant information on our ransomware protection solutions and qualify leads to determine their potential fit for our services. • Follow up with leads and ensure consistent engagement until they are ready for a deeper conversation with an Account Executive or sales team. • Stay up-to-date with industry trends, competitive landscape, and ransomware threats to communicate value effectively.

What we do: Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware. Who we are: Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers. As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs. The Role Halcyon is seeking a motivated 2L law student to join our legal team as a Legal Intern, reporting to the General Counsel. The intern will contribute directly to the department's FY27 priorities (scaling contract throughput, advancing legal automation, and supporting Halcyon's continued growth). The ideal candidate brings strong legal instincts, intellectual curiosity, and an interest in legal technology and process design. Responsibilities - Commercial Contracting - Review, draft, and negotiate commercial agreements including MSAs, NDAs, Order Forms, Reseller, and Partner Agreements. - Contracting Standardization - Support contract redline standardization; contribute to playbook and template development for enterprise accounts. - Legal Operations & Automation - Assist in building an AI-powered legal self-service tool; maintain SOPs, track legal metrics (volume, review time, automation ROI) via tools such as LinkSquares, Salesforce, and Claude. - Compliance & Privacy - Help ensure compliance with GDPR, CCPA, and related standards; assist in DPA reviews and data subject request handling. - Employment Law - Draft and review employment agreements, offer letters, and compensation documentation; support HR on employee relations matters. - International Expansion - Support entity formation and employee onboarding in new international markets; collaborate with Finance and outside counsel on local compliance. Requirements - Current 1L/2L at an accredited law school with an interest in corporate, commercial, or technology law. - Strong organizational skills; ability to manage competing priorities in a fast-paced environment. - Excellent written and verbal communication skills with high attention to detail. - Interest in legal technology and AI-assisted workflows is a strong plus. - Familiarity with LinkSquares or Salesforce is helpful but not required. - Open to transitioning to a full-time role following graduation. Benefits - Competitive hourly pay ($25–30/hour) for the duration of the internship. - Hands-on exposure to corporate and commercial law at a leading cybersecurity company. - Direct experience with AI-powered legal tooling and modern legal operations. - Mentorship from experienced legal professionals; potential for a full-time offer upon graduation. In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company. We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

• Develop and execute regional campaigns, with key partners (MSSPs, VARs, technology alliances) to generate qualified leads and accelerate deals—across webinars, field events, local roundtables, ABM campaigns, digital initiatives and industry conferences. • Collaborate closely with regional sales leaders and account teams to understand pipeline needs and territory plans. • Partner with product marketing and sales enablement to deliver messaging and materials that resonate with CISOs, security architects, and IT leaders. • Create co-branded assets and campaign kits tailored to partners. • Support partner onboarding, engagement, and activation through campaigns and partner-facing communications. • Track, measure, and optimize campaign performance with clear KPIs around lead generation, partner engagement, and pipeline contribution. • Provide ongoing reporting to internal stakeholders and partners, with insights for continuous improvement. • Ensure proper lead routing, partner attribution, and campaign tracking via Salesforce and marketing automation tool. • Collaborate with demand generation, digital marketing, product marketing, and partner teams to align messaging and execution. • Manage partner MDF (Market Development Funds) budgets and approvals, ensuring alignment with program ROI.

• Develop and execute integrated marketing plans with key strategic alliance partners (e.g., Dell, Microsoft, and others). • Translate joint solution value propositions into clear messaging and coordinated campaigns that support awareness, enablement, and demand creation. • Identify and activate opportunities to scale Halcyon’s market reach through participation in alliance-led marketing programs and flagship partner initiatives. • Build strong relationships with alliance stakeholders and internal leadership to drive alignment and unlock new opportunities. • Drive integrated programs across digital campaigns, executive engagement moments, field activations, content, and partner communications. • Own program execution end-to-end — including timelines, readiness, coordination, and performance tracking. • Support regional teams in activating joint programs through scalable campaign frameworks, tools, and partner-ready assets.

• Build, operate, and maintain our infrastructure, CI/CD, observability, and automation within the DevOps function. • Help us build secure infrastructure on AWS using Terraform, Kubernetes, and related tooling. • Own and improve CI/CD workflows, enabling fast and reliable deployments across teams. • Advise and support your fellow DevOps engineers, fostering autonomy, quality, and professional growth. • Define and track operational metrics, including deployment success rate, infrastructure cost, scaling efficiency, and recovery time. • Drive incident readiness and response, ensuring strong observability and alerting across systems. • Collaborate cross-functionally to align infrastructure goals with broader product and platform objectives.