Role Description Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Qualifications - Empowered to grow - Emboldened to act - Inspired to innovate Requirements - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Benefits - Total compensation plans providing far more than just a great salary Company Description At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.

• The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. • Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. • Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort. • Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld. • Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment. • Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. • Ensure regional operations are in line with customer SLAs and program reporting approach / requirements. • Build and sustain long-term customer relationships. • Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations. • Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations. • Act as senior operational expert ensuring local operation adoption of global processes, tools and systems. • Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts. • Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations. • Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing. • Supports change management programs linked to the strategic scope that supports customer strategy. • Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side. • Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. • Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. • Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues.

• Drive outstanding territory sales performance and product demand to ensure sales forecasts are met or exceeded within the LHM by building and sustaining strong, trusting relationships with customers and influencing key stakeholders. • Leverage company approved marketing resources to effectively demonstrate clinical value as a solution to address identified customer and patient needs. • Leverage payer acumen to educate on patient access and affordability options. • Analyze qualitative and quantitative market data to assess business opportunities and priorities. • Build LHM-specific business plan and account plans to drive growth. • Be the quarterback of the LHM team by setting the local strategy, collaborating with cross-functional LHM field partners, driving alignment, and ensuring priorities are set appropriately. • Collaborate within LHM to gain formulary status as necessary for key health systems and centers of excellence. • Influence variety of stakeholders, including C & D suite, across an account to drive adoption and pull through. • Build and strengthen business relationships with LHM partners, such as local infusion service providers. • Support critical educational initiatives within the LHM. • Effectively manage the territory budget. • Work to develop future thought leaders in the field in conjunction with the TLL. • Execute all work to the highest level of compliance and demonstrate JJIM Values as a role model within the LHM.

Role Description We are looking for a Regional Account Manager (RAM) to oversee service operations and security-related functions for a major retail client. This role is responsible for service delivery, client satisfaction, and operational performance across a multi-state footprint, with a primary focus on Florida, Alaska, and Hawaii. You will manage a team of approximately 19 direct reports and work closely with one key retail client, partnering with multiple stakeholders on the client side to ensure consistent, high-quality security services. What You Will Do - Client Relationship and Service Quality - Serve as the primary point of contact for our retail client, ensuring high levels of satisfaction and service quality. - Build strong relationships with multiple client representatives across locations. - Continuously assess service performance and proactively address issues or gaps. - Operations and Compliance - Oversee day-to-day guard service operations, including scheduling, staffing, and coverage. - Ensure compliance with company policies, client requirements, and applicable regulations. - Develop, implement, and monitor performance metrics and key performance indicators. - Team Leadership - Lead and develop a team of approximately 19 direct reports across multiple locations. - Provide coaching, feedback, and performance management. - Ensure proper staffing levels, cost efficiencies, and adherence to standards. - Training and Development - Develop and implement training programs to support service quality and compliance. - Identify skill gaps and support ongoing development of team members. - Financial and Administrative Oversight - Manage billing, invoicing, and related financial processes for the account. - Monitor expenditures, client credits, and adjustments as needed. - Support budget planning and forecasting for the account. - Communication and Reporting - Maintain regular communication with internal stakeholders and client contacts. - Prepare and deliver Quarterly Business Reviews. - Collaborate with the Global Program Director and other leaders to align with broader security objectives and initiatives. Qualifications - High School Diploma or GED. - At least 21 years of age. - Legally authorized to work in the United States. - Reliable means of communication, including email and mobile phone, and reliable transportation. - Ability to speak, read, and write English. - Willingness and ability to travel extensively throughout Florida, Alaska, and Hawaii. Requirements - Bachelor’s degree preferred. Additional relevant experience may be considered in lieu of a degree. - Minimum of 5 years of experience in security industry-related fields or business management. - Ideally, experience in a retail environment, preferably in shopping malls or similar high-traffic locations. - Proven experience managing a large number of employees across multiple sites. - 3 or more years of direct supervisory or management experience. - Certified Protection Professional or Physical Security Professional designation is desirable. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)