Role Description We are looking for a Regional Account Manager (RAM) to oversee service operations and security-related functions for a major retail client. This role is responsible for service delivery, client satisfaction, and operational performance across a multi-state footprint, with a primary focus on Florida, Alaska, and Hawaii. You will manage a team of approximately 19 direct reports and work closely with one key retail client, partnering with multiple stakeholders on the client side to ensure consistent, high-quality security services. What You Will Do - Client Relationship and Service Quality - Serve as the primary point of contact for our retail client, ensuring high levels of satisfaction and service quality. - Build strong relationships with multiple client representatives across locations. - Continuously assess service performance and proactively address issues or gaps. - Operations and Compliance - Oversee day-to-day guard service operations, including scheduling, staffing, and coverage. - Ensure compliance with company policies, client requirements, and applicable regulations. - Develop, implement, and monitor performance metrics and key performance indicators. - Team Leadership - Lead and develop a team of approximately 19 direct reports across multiple locations. - Provide coaching, feedback, and performance management. - Ensure proper staffing levels, cost efficiencies, and adherence to standards. - Training and Development - Develop and implement training programs to support service quality and compliance. - Identify skill gaps and support ongoing development of team members. - Financial and Administrative Oversight - Manage billing, invoicing, and related financial processes for the account. - Monitor expenditures, client credits, and adjustments as needed. - Support budget planning and forecasting for the account. - Communication and Reporting - Maintain regular communication with internal stakeholders and client contacts. - Prepare and deliver Quarterly Business Reviews. - Collaborate with the Global Program Director and other leaders to align with broader security objectives and initiatives. Qualifications - High School Diploma or GED. - At least 21 years of age. - Legally authorized to work in the United States. - Reliable means of communication, including email and mobile phone, and reliable transportation. - Ability to speak, read, and write English. - Willingness and ability to travel extensively throughout Florida, Alaska, and Hawaii. Requirements - Bachelor’s degree preferred. Additional relevant experience may be considered in lieu of a degree. - Minimum of 5 years of experience in security industry-related fields or business management. - Ideally, experience in a retail environment, preferably in shopping malls or similar high-traffic locations. - Proven experience managing a large number of employees across multiple sites. - 3 or more years of direct supervisory or management experience. - Certified Protection Professional or Physical Security Professional designation is desirable. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)

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