Title: Solutions Architect Location: Louisville, KY, US, 40299 Workplace: Full Time Department: Information Technology Job Description: Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. SCHEDULE: Full Time, Hybrid TRAVEL REQUIRED: 0% - 25% COMPENSATION: $114,350.00 to $226,620.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class. About Our Opportunity The Solutions Architect provides enterprise application architecture leadership, shaping the long term direction of application design, integration, and technology standards to support Farm Credit Mid America's business strategy. It ensures that application solutions are scalable, secure, and sustainable while mentoring development teams and advising leaders on architectural decisions and emerging technologies. This role serves as a recognized authority in a specialized discipline, shaping standards, practices, and long-term direction across the Association. Team members at this level navigate highly complex, ambiguous, or enterprise critical work with exceptional judgment. Their impact extends systemwide through thought leadership, innovation, and the stewardship of long-term organizational capability. How You Will Spend Your Time - Defines and evolves enterprise application architecture standards, patterns, and guidelines to ensure scalable, secure, and maintainable solutions aligned to business strategy and customer experience. - Provides architectural leadership and technical direction to agile application development teams, ensuring adherence to design, coding, security, and integration standards. - Partners with product team and business and technology leaders to translate complex business requirements into sustainable application and system architecture, clearly articulating tradeoffs and long term impacts. - Evaluates, selects, and guides the implementation of third party platforms and application integration approaches to ensure architectural alignment and value realization. - Reviews system designs and application code to validate architectural integrity, performance, security, and alignment to enterprise standards, proactively identifying improvement opportunities. - Creates and maintains clear, usable architecture documentation that supports consistent development practices, knowledge sharing, and long term system maintainability. - Leads enterprise‑critical analysis, recommendations, and decision support in highly complex areas. - Shapes standards, frameworks, or practices that elevate quality, consistency, and effectiveness. - Drives innovations that strengthen system‑wide performance and long‑term readiness. - Serves as a trusted advisor to senior leaders, providing deep expertise and strategic perspective. - Mentors and develops others, building expertise and strengthening organizational capability. - Represents the discipline internally and externally, reinforcing credibility and leadership. Education & Experience - High School Diploma/GED with 12 years relevant experience required. - Bachelor's degree in Technical Management, Engineering, Computer Science or related disciplines with 8 years relevant experience preferred. - Experience working within the Microsoft development stack preferred. - Proven ability to lead architectural design discussions and solution planning sessions preferred. - Prior formal leadership experience referred. Mental & Physical Requirements While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested. Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits. Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law. #LI-HYBRID

Role Description Expert Technology Professional within team. Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to define architectural solutions & requirements. - Architect, design and document systems and solutions. - Own the end-to-end solution consisting of CSG and third-party products. - Partner with cross functional teams to evaluate and select appropriate technologies and tools. - Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives. - Mentor other members of team. Qualifications - Bachelor's degree in computer science with a specialization in software engineering, application development, or similar. - A minimum of two years' experience as an application architect, preferably in a related industry. - Highly proficient in programming languages, such as SQL, Aurora, .NET and Java. - Have professionally used Integration Platforms, API Gateway, etc. - Have experience in cloud platforms like AWS, Azure, GCP. - JavaScript frameworks, MVC patterns and principles of REST APIs, ideally including Open API. - Extensive experience in aligning application development with business needs. - Exceptional analytical and problem-solving skills. - Excellent leadership and interpersonal skills. - Superb organizational and time management skills. - Great collaboration and communication skills. Requirements - Must have ability to prioritize work and address multiple tasks concurrently. - Troubleshoot reported issues, ensuring the successful execution of processes. - Provide support to the user community via technical problem analysis and resolution. - Must have commitment to quality and customer service. - Must have ability to work effectively under stressful working conditions. - Must be able to work well independently or in a team environment. - Must have ability to thrive in a fast paced, high energy work environment. Company Description CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. - By channeling the power of all, we make ordinary customer and employee experiences extraordinary. - Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. - We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

Role Description GDIT is seeking a senior-level Service Desk and Contact Center Modernization Consultant/Architect to support digital transformation initiatives across federal public sector environments. This role is focused on modernizing citizen and employee engagement through strategic adoption of AI, automation, analytics, and workflow optimization. Successful candidates bring deep experience from previously leading, deploying, managing, or architecting enterprise service desk and/or contact center technologies and can apply that operational knowledge to advise clients on modernization strategies, operating & costing models, and technology roadmaps. This role focuses on strategic advisory and architectural responsibilities and benefits from a strong understanding of operational delivery models. The position serves as a strategic advisor and solution architect responsible for helping organizations transition from traditional, human-centric support models toward scalable, AI-enabled service delivery. Key Responsibilities - Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models. - Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration. - Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives. - Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings. - Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions. - Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications. - Support capture and business development efforts such as responding to proposals, requests for information, and whitepapers. - Evaluate and recommend technologies including: - Conversational AI/chatbots - Virtual agents - Intelligent routing - Knowledge-centered service (KCS) - Robotic Process/Agentic Automation (RPA) - Workflow automation platforms - Agent assist capabilities - Predictive analytics and reporting - Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management. - Facilitate workshops, stakeholder interviews, and operational assessments. - Convert operational pain points into scalable technical and process solutions. - Produce architectural documentation, transformation strategies, business cases, and executive-level briefings. - Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements. What Success Looks Like - Reduced dependence on labor-intensive support models. - Increased automation and self-service adoption. - Improved customer and employee experience. - Faster resolution times and operational efficiency gains. - Measurable cost optimization through AI-enabled transformation. - Sustainable modernization strategies aligned to federal mission objectives. - Demonstrated portfolio growth based on successful sales activities. Qualifications - Bachelor’s degree in Information Technology or equivalent experience. - 15 or more years of related experience including 8 or more years of experience in service desk, help desk, contact center, or customer support environments. - Demonstrated prior experience leading or managing enterprise service desk and/or contact center technological environment. - Eligibility to obtain and maintain a Top Secret security clearance. - US Citizenship. - Experience designing or implementing AI and automation solutions within support organizations. - Experience with modern contact center and ITSM platforms. - Strong understanding of ITSM and contact center operational metrics, including: - Call deflection - First contact resolution (FCR) - Mean time to resolution (MTTR) - Self-service adoption - Customer satisfaction (CSAT) - Agent utilization/productivity - Average Handle Time (AHT) - Ability to assess and redesign support operating models for efficiency and scalability. - Experience supporting federal government or public sector clients. - Strong executive communication and client-facing consulting skills. - Demonstrated experience owning/supporting a portfolio of work to include delivering to a cost model or owning P&L. - Experience with platforms such as: - Amazon Connect, Lex, and Bedrock - Google CCAI, Vertex, Gemini - NICE CXone - FreshWorks - Genesys - ServiceNow, NowAssist, Moveworks - BMC Remedy and/or Helix - Microsoft Dynamics - Salesforce Service Cloud - Multifactor Authentication Solutions such as OKTA, Microsoft, ID.ME, RSA and/or CLEAR - Familiarity with Agentic and Gen AI-enabled support capabilities and copilots. - Experience developing business cases or ROI/Cost models for automation initiatives. - Understanding of federal compliance and governance environments. Requirements - Telecommuting: Remote - Travel Requirement: 10-25% - Clearance Level Must Be Able to Possess: None - Clearance Level Must Be Able to Obtain: Top Secret - Public Trust/Other Required: None Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace. Salary Information The likely salary range for this position is $170,144 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Relocation to West Palm Beach is available and provided by ServiceNow The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale. Key Responsibilities Talent Development & Organizational Leadership - Build and lead high-performance teams of Platform Architects and Sr. Managers. - Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements. - Foster a culture of continuous learning, mentorship, and professional growth. - Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success. Industry Expertise & Alignment - Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas. - Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges. - Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities. Project Staffing & Resource Management - Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives. - Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth. - Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities. - Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes - Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks - Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities. Enterprise-Scale Architecture Strategy - Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio. - Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies. - Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models. Qualifications Qualifications - 7-10+ years in consulting, digital transformation, or enterprise architecture leadership. - Proven track record coaching senior talent and managing multi-level architecture teams. - Strong influence with CIO/CTO-level executives and enterprise strategy teams. - Deep understanding of AI, automation, data, and emerging technology trends. - Experience shaping enterprise operating models and transformation programs. - Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners). - Expertise in multiple ServiceNow product suites and platform strategy. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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