Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. - You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. - Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. - Provide a variety of architectural knowledge across multiple workflows. - Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. - Translate goals to outcomes into a customer roadmap. - Translate business information and technical requirements into an architectural blueprint to achieve complex goals. - Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. - Manage technical governance, and a delivery operating model and governance. - Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. - Support the sales effort by scoping and estimating the engagement and change orders. - Be an active contributor of leading practices and expertise related to the ServiceNow platform. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience - Polish language proficiency as mandatory (Native or C level) - Management consulting experience - Success driving complex issues through analysis and resolution - Industry domain expertise - Large program experience leading architecture and design - Enterprise architecture experience - Cloud application technology experience - Right to work in country Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description In this role you'll own the cloud platform that every engineering team at InComm Benefits ships on. If it runs in production, it runs on infrastructure you're responsible for. This is hands-on technical leadership. - Write Terraform, debug production, and build automation that makes teams faster. - Set the direction for how we operate in the cloud. - Grow the platform engineering capability around you. - Comfortable using AI-assisted tooling. - Reports to the VP of Software Engineering and works across all engineering teams. - Collaborate regularly with InfoSec team members based in the US. Responsibilities - Build and run the platform. - Own our AWS infrastructure across multiple accounts and regions — reliability, cost, security posture, and developer experience. - Build self-service capabilities for product teams. - Standardize everything that should be standard. - Own disaster recovery as a practiced discipline. - Make observability a team sport. - Use AI-assisted tooling as a core part of operations. - Build agentic automation into the platform where it's safe. - Maintain engineering rigor. - Work alongside platform engineers to elevate their skills. - Translate complex infrastructure choices into simple narratives. - Raise infrastructure literacy across the organization. Qualifications - 12+ years in platform engineering, SRE, or cloud infrastructure. - Deep AWS production experience. - Comfortable across compute, networking, storage, identity, and cost. - Terraform fluency. - Experience with self-service CI/CD. - Reliability engineering experience. - Observability skills. - Security by default mindset. - Experience with AI-assisted operations. - Identity and access management knowledge. - Strong communication skills. Nice to Have - Experience in benefits, fintech, or regulated industries (SOC 2, HIPAA, PCI). - Microsoft Entra ID / Azure AD experience. - FinOps practice and cloud cost optimization at scale. - Experience building agentic AI systems for operational automation. Benefits - Equal employment opportunities (EEO) to all employees and applicants. - Eligible for the Employee Referral Bonus Program - Tier III.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. - You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. - Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. - Provide a variety of architectural knowledge across multiple workflows. - Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. - Translate goals to outcomes into a customer roadmap. - Translate business information and technical requirements into an architectural blueprint to achieve complex goals. - Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. - Manage technical governance, and a delivery operating model and governance. - Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. - Support the sales effort by scoping and estimating the engagement and change orders. - Be an active contributor of leading practices and expertise related to the ServiceNow platform. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience - Management consulting experience - Success driving complex issues through analysis and resolution - Industry domain expertise - Large program experience leading architecture and design - Enterprise architecture experience - Cloud application technology experience - Right to work in country Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description As a System Architect, you will be the technical visionary responsible for designing, defining, and governing the high-level structure of our enterprise software ecosystems. You will bridge the gap between business strategy and technical execution, making high-stakes decisions regarding frameworks, platforms, and infrastructural patterns. Your expertise will be vital as you steer engineering teams toward scalable, secure, and resilient cloud-native architectures, managing technical debt while driving modern innovation. - Architectural Blueprinting: Define and maintain the overarching architectural vision, designing blueprints for scalable, distributed, and highly available systems. - Technical Governance: Establish technical standards, coding guidelines, and architectural guardrails, ensuring compliance across multiple engineering squads. - Technology Evaluation: Lead the evaluation, prototyping, and selection of modern tools, platforms, and frameworks (such as choosing between monolithic vs. microservices, or specific database technologies). - Cross-Functional Alignment: Partner with Product Managers, Security Officers, and Engineering Leads to translate complex business strategies into viable, future-proof technical roadmaps. - Risk & Performance Management: Conduct architectural reviews and root cause analyses on system bottlenecks to optimize for latency, throughput, and cost-efficiency. - Mentorship & Advocacy: Champion engineering excellence by mentoring Tech Leads and Senior Developers, fostering a proactive and autonomous engineering culture. Qualifications - Professional Experience: 8+ years of experience in software engineering, with at least 3+ years acting in a dedicated System Architect or Principal Engineer capacity. - Architectural Mastery: Deep knowledge of enterprise integration patterns, microservices architecture, Event-Driven Architecture (EDA), and Domain-Driven Design (DDD). - Cloud & Infrastructure: Hands-on expertise architecting cloud-native solutions on AWS, Azure, or GCP, including serverless computing, container orchestration (Docker, Kubernetes), and Infrastructure as Code (IaC). - Data Architecture: Strong understanding of relational databases (SQL Server, PostgreSQL) and NoSQL solutions (MongoDB, Redis, Cassandra), knowing when to apply each model. - Security & Compliance: Proven track record of designing secure systems, factoring in identity management (OAuth/OIDC), data encryption, and network security layers. - Language: Advanced English proficiency (fluent verbal and written communication). Requirements - DevOps Mastery: Advanced experience with CI/CD automation, service meshes (e.g., Istio), and system observability tools (Datadog, Prometheus, ELK stack). - Legacy Decoupling: Proven experience applying patterns (like the Strangler Fig pattern) to systematically migrate legacy monoliths to modern architectures. - AI/Data Streaming: Familiarity with heavy data streaming tools (Kafka, RabbitMQ) or high-scale AI infrastructure pipelines. - Certifications: Professional certifications such as AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, or TOGAF. Benefits - Health and dental insurance - Meal and food allowance - Childcare assistance - Extended paternity leave - Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass - Profit Sharing and Results Participation (PLR) - Life insurance - Continuous learning platform (CI&T University) - Discount club - Free online platform dedicated to physical, mental, and overall well-being - Pregnancy and responsible parenting course - Partnerships with online learning platforms - Language learning platform - And many more! More details about our benefits here: https://ciandt.com/br/pt-br/carreiras