• Craft thought leadership content for senior leaders, including speeches, keynotes, social posts, and industry communications in close partnership with Marketing. • Collaborate with cross-functional partners (Marketing, PR, IR, and People) to align storytelling and amplify impact. • Lead end-to-end communications for change programs, partnering closely with senior leaders on org meetings, leader communications, product launches, internal initiatives, and employee updates. • Write crisp, compelling, and human-centered content • Support the development of presentations, Q&As, and strategic talking points for internal and external engagements. • Ensure messages cascade effectively across the Product Pillar, building clarity, confidence, and connection. • Coach and advise leaders on storytelling, presence, and message delivery in high-impact settings. • Navigate complex, fast-moving environments with sound judgment and discretion. • Translate complex strategies, technical updates, and organizational change into accessible, inspiring communications. • Drive alignment across multiple stakeholders and functions to ensure communications are cohesive, timely, and audience-first. • Partner with colleagues in the Employee Communications team and Change Enablement to connect the dots between business priorities and employee experience.

About the Role TaskForce is seeking a highly organized and community-minded Program Manager / Coordinator to lead the programming execution for an upcoming summit. This summit will convene thought leaders, legislators, and activists to discuss actionable solutions to confront hate in California. While a separate production team will handle the physical build and technical logistics, this role is the "connective tissue" for the event’s content. You will be the primary point of contact for all speakers, panelists, and workshop leads, ensuring their participation is seamless and the summit’s mission is reflected in every session. - Project: Coordinating Programming for a ~300 Summit - Duration of Contract: 2 Months, starting immediately (event takes place at the end of April) - Location: Bay Area, CA (Remote with frequent on-site requirements in San Francisco) Key Responsibilities - Speaker & Talent Coordination: Serve as the main liaison for high-profile speakers (e.g., government leaders, activists, and hate survivors). Manage outreach, collect bios and headshots, and coordinate all pre-event briefings. - Program Asset Management: Ensure all programming-related assets, including presentation graphics, videos, and talking points, are collected and delivered to the production team on time. - Panel & Workshop Support: Work closely with moderators and panelists to ensure they have the necessary context and materials for their specific tracks (e.g., "Building Solidarity" or "Combating Online Hate"). - Venue & Local Liaison: Provide local management support at the San Francisco venue, serving as a point of contact for venue staff and assisting with the coordination of local community partners. - On-Site Programming Lead: During the summit, manage the "green room" and speaker flow, ensuring all talent is prepared and sessions stay on schedule. - Administrative Oversight: Manage programming timelines and deliverables using project management tools to ensure no detail is missed.

• Oversee end-to-end project management across planning, execution, monitoring, and reporting phases • Develop and manage project plans, timelines, scope, and budgets • Coordinate tooling rollouts and adoption efforts across multiple internal teams • Facilitate cross-functional stakeholder alignment and progress tracking • Lead recurring standups, program check-ins, and milestone reviews • Prepare executive-ready dashboards, KPI summaries, and performance reports • Support leadership meetings with agenda preparation, note-taking, and action tracking • Drive communication strategies including newsletters, status updates, and rollout communications • Track risks, dependencies, and operational blockers and ensure timely resolution • Support User Acceptance Testing (UAT) coordination and rollout readiness planning • Conduct lightweight data analysis to measure adoption, usage trends, and operational KPIs • Ensure appropriate project management methodologies and governance processes are followed • Present updates and insights to senior stakeholders and steering committees

• Define and execute the strategy for AI-driven, chat-based delivery of Toast’s educational content • Ensure content is structured, tagged, and optimized to support accurate, high-quality responses from AI models • Identifies opportunities to improve content and makes clear recommendations for actionable structural changes, content gap remediation, and content design improvements • Establish processes to continuously identify, prioritize, and close knowledge gaps surfaced through AI interactions • Serve as the Enablement organization’s subject-matter expert and point of contact for AI-related initiatives, tools, and partnerships • Lead the end-to-end program to increase customer self-service through educational content and AI-powered experiences • Establish operational rhythms, cross-functional coordination, and performance reporting to track adoption, impact, and outcomes • Identify, pilot, and scale initiatives that measurably improve self-service rates, customer self-sufficiency, content discovery, and support deflection • Own content discoverability and AI readiness strategy, defining structure and metadata standards to ensure content is indexed, surfaced, and to reduce inbound support demand • Lead optimization of non-text content (e.g., video transcripts, rich media) for AI and machine consumption as capabilities evolve • Leverage deflection data, search behavior, and customer intent signals to identify systemic gaps and opportunities across the content ecosystem • Audit high- and low-performing content to maximize self-service potential, with a focus on complex workflows and troubleshooting scenarios • Define, document, and enforce content standards, templates, and structural best practices to improve clarity, consistency, and usability across audience • Influence senior stakeholders as a trusted thought partner and authoritative source in AI-driven enablement and program management • Communicate program vision, tradeoffs, and outcomes clearly to audiences ranging from ICs to executive leadership