• Lead the eCommerce Solutions Consultant team across both B2B and B2C platform engagements, with clear ownership boundaries, defined roles, documented priorities, measurable expectations, and accountability for delivery outcomes. • Lead team execution by partnering with Project Managers on project scoping, effort estimation, technical feasibility, prioritization, and resource planning. The team operates in a hybrid environment that incorporates waterfall and agile methodologies, with an emphasis on improving delivery predictability, visibility, and follow-through. • Own the eCommerce platform delivery lifecycle, from requirements validation through configuration, customization, testing, launch, post-launch optimization, and ongoing operational support. • Partner directly with internal business stakeholders (Customer Success, Account Management, Sales) and customers to elicit, document, and validate customer requirements. Translate business needs into platform configurations and technical solutions, ensuring requirements are clearly understood, properly scoped, and aligned with platform capabilities before development work begins. • Contribute to hands-on technical work as necessary, including writing and reviewing SQL queries against databases, reading, reviewing, developing, troubleshooting, and providing technical direction on .NET customizations, validating and estimating technical solutions before client commitment, and participating in architecture and design reviews. • Partner with the VP of Applications, VP of Development, and QA Lead to establish, document, and enforce repeatable delivery processes, including discovery templates, configuration standards, testing protocols, launch checklists, handoff procedures, intake processes, prioritization practices, and delivery status reporting. • Partner with Customer Success, Sales, and Account Management on an ongoing basis to serve existing customers, including managing programs such as pop-up shops, seasonal merchandise launches, and similar campaigns, site maintenance, issue resolution, and enhancements while balancing customer commitments with team capacity and platform constraints. • Develop and coach team members, including structured cross-training across the four supported platforms, technical skill development, career progression planning, performance feedback, and accountability for individual delivery commitments. • Operate effectively in a fully remote environment, including building team cohesion across distributed locations, running structured virtual team meetings, and maintaining strong written communication and documentation habits.

Role Description We are looking for a highly creative, performance-driven Ecommerce Creative Designer who understands how to build visual content that not only looks exceptional, but also drives engagement, conversion, and revenue. This is not a traditional graphic design role. We are looking for someone who thinks like both a designer and a marketer — someone who understands DTC ecommerce, consumer psychology, paid social creative, retention marketing, and modern digital storytelling. You will play a key role in shaping the visual identity and marketing creative across various platforms. The ideal candidate thrives in fast-moving ecommerce environments and can produce high-quality creative quickly without sacrificing brand consistency or performance. If you love consumer brands, understand what makes content convert, and enjoy working across multiple creative formats, this role is for you. What You’ll Be Responsible For - Social Media & Paid Creative - Design engaging creative assets for Instagram, TikTok, Facebook, Pinterest, and emerging social platforms. - Create static graphics, carousels, stories, promotional assets, GIFs, and short-form video content. - Develop creative for both organic social campaigns and paid advertising initiatives. - Design mobile-first assets optimized for performance marketing and conversion. - Collaborate with the marketing team on ad concepts, hooks, creative testing, and campaign iterations. - Stay current on DTC trends, platform best practices, and evolving consumer behavior. - Email Marketing Design - Design visually compelling, conversion-focused email campaigns in platforms such as Klaviyo. - Build creative for: - Product launches - Promotions and seasonal campaigns - Retention and lifecycle flows - Abandoned cart and customer nurture sequences - Optimize layouts and visuals for mobile-first ecommerce experiences. - Collaborate closely with marketing and ecommerce teams to align creative with campaign objectives and revenue goals. - Ecommerce & Shopify Creative - Design homepage banners, collection graphics, landing page assets, and promotional web creative. - Support ongoing updates and merchandising within Shopify. - Create digital assets for product launches and promotional campaigns. - Ensure visual consistency across website, email, and social touchpoints. - Help improve the overall customer journey through thoughtful and conversion-focused design. - Creative Production & Content Execution - Edit photos and videos for digital campaigns and social media content. - Resize and adapt creative across multiple platforms and ad formats. - Assist with campaign ideation, creative brainstorming, and visual storytelling. - Support marketing initiatives tied to promotions, product launches, retention, and acquisition. - Work cross-functionally with ecommerce, marketing, and product teams to execute campaigns efficiently. - AI & Workflow Optimization - Utilize AI tools such as ChatGPT, Claude, Gemini, and emerging creative technologies to improve workflow efficiency and production speed. - Use AI-assisted workflows for: - Creative ideation - Copy generation - Content planning - Asset variation creation - Creative optimization - Stay informed on evolving AI and ecommerce marketing technologies. Qualifications - 3+ years of experience in ecommerce design, digital marketing design, or DTC creative production. - Strong portfolio showcasing: - Ecommerce creative - Paid social assets - Email marketing design - Digital campaigns - Social content - Strong understanding of DTC/ecommerce marketing and performance-driven creative. - Proficiency in: - Adobe Photoshop - Adobe Illustrator - Adobe Premiere Pro - Experience creating mobile-first creative optimized for paid social platforms. - Strong understanding of typography, branding, layout, and visual storytelling. - Ability to manage multiple projects in a fast-paced environment. - Excellent communication and organizational skills. Preferred Experience - Experience working with U.S.-based consumer or ecommerce brands. - Experience with short-form video editing for Reels, TikTok, or paid ads. - Motion graphics or animation experience. - Familiarity with AI-assisted creative workflows. - Understanding of ecommerce funnels, customer retention, and lifecycle marketing. - Familiarity with: - Shopify - Klaviyo - Meta Ads creative best practices - Ecommerce merchandising What We’re Looking For - A highly creative designer who also understands marketing strategy. - Someone who understands how creative impacts engagement, conversion, and brand growth. - Strong aesthetic judgment and attention to detail. - A proactive self-starter who moves quickly while maintaining high-quality output. - Someone comfortable operating in a fast-moving ecommerce environment. - A collaborative team player who communicates clearly and takes ownership. Success in This Role Looks Like - High-performing creative that improves engagement and conversion. - Consistent, on-brand execution across all marketing channels. - Fast turnaround times without sacrificing quality. - Strong collaboration with marketing and ecommerce teams. - Proactive contribution to campaign ideation and creative strategy. - Continuous improvement through creative testing and iteration. To Apply - Please submit: - Resume - Portfolio showcasing ecommerce, email, social, and digital marketing work - Examples of: - Paid social creative - Email campaigns - Shopify or ecommerce design work - Short-form video content - Any relevant experience with: - Shopify - Klaviyo - AI-assisted creative workflows - DTC ecommerce brands

• Build and maintain fully custom Shopify Hydrogen storefronts using React Router, implementing complex commerce features and headless integrations • Implement responsive UIs using HTML, CSS, and modern React; own frontend performance across all storefronts • Manage migrations from legacy frontends (one Shopify Liquid, two Django-based) to Hydrogen with data integrity and minimal business disruption • Debug and optimize the full data flow from React components through GraphQL to backend systems • Extend and maintain Python/Django code powering GraphQL API integrations between Shopify and our internal PIM/ERP/CRM monolith • Build custom middleware and integrations when "standard" Shopify features don't work with our headless stack (e.g., custom feed generators for syndication, Algolia reindexing logic) • Modify data exchange layers and API endpoints as business requirements evolve • Navigate and enhance monolithic Django codebase without breaking existing functionality • Manage software-defined infrastructure for Hydrogen deployments—build CI/CD pipelines, configure environments, and automate releases to Oxygen or similar edge platforms • Own the deployment toolchain from local development through production • Troubleshoot deployment and infrastructure issues across the stack • Translate ambiguous business requests ("we need Pinterest syndication," "can we change how search works?") into technical approaches—assessing whether this is a quick tweak, custom integration, or architectural discussion • Identify when requirements touch core architecture, involve significant data migration, or have business implications that need CTO input; escalate strategically rather than habitually • Communicate technical constraints to non-technical stakeholders without being dismissive or overly technical.

• Supports the advancement of core and innovation product experiences across the prospective student journey. • Own day-to-day optimization, testing, and experience QA of core digital experiences. • Lead optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints. • Work with UX leadership to define and track UX and product analytics and KPIs. • Contribute to the development of the innovation roadmap and identify new product opportunities. • Provide leadership through influence and expertise as an individual contributor.