Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Process Improvement Job Description The Analyst, Business Process Improvement (Level 8) supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication. This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people. The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment.Key Responsibilities Business Process & Communication Support• Support operational processes that enable effective coordination across a team of 150+ employees• Analyse, document, and help communicate process changes and improvements• Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation• Assist with preparation of reports, presentations, and written updates• Capture discussion points, actions, and inputs from meetings, workshops, and working sessions• Support KPI tracking and basic performance reporting using established tools and templates• Follow defined methodologies, standards, and ways of working Management Team Coordination• Prepare meeting agendas, materials, and briefing documents• Track actions, decisions, and follow ups from leadership meetings• Coordinate meetings, calendars, and logistics for senior leaders• Support travel coordination and expense processing activities as requiredRequired Qualifications & Experience• Experience supporting multiple stakeholders in an operational, project, process, or analytical role• Strong organisational skills with a high level of attention to detail• Ability to follow structured processes and instructions reliably• Clear written and verbal communication skills• Willingness to learn and develop new skills through hands on experience• Experience collecting and organising requirements from various stakeholders• Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint• Bachelor's degree preferred or equivalent practical experience Experience supporting executive or senior leadership environments is an advantage but not required.What Success Looks Like• Information and actions are accurately captured and clearly communicated• Tasks and initiatives are tracked consistently and escalated appropriately when risks arise• Process improvements deliver incremental benefits to both the wider team and management• Capability and confidence grow across both process support and coordination responsibilities Why Join Us This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement. You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The IT Business Analyst – AI Enablement & Microsoft Ecosystem plays a critical role in helping the organization unlock measurable business value from AI and Microsoft technologies. This role bridges business teams, IT, and enterprise AI initiatives to ensure employees can effectively adopt and scale modern productivity, automation, and collaboration capabilities across the Microsoft ecosystem in a secure, compliant, and business-aligned way. Outcomes — What Success Looks Like - Identify, prioritize, and deliver high-impact AI and Microsoft-enabled use cases that improve productivity, operational efficiency, and decision-making across business functions. - Increase adoption and effective usage of Microsoft 365, Copilot, Power Platform, Teams, SharePoint, and related technologies through structured enablement, training, and stakeholder engagement. - Translate business needs into clear functional requirements, user stories, workflows, and measurable value hypotheses aligned with enterprise architecture and governance standards. - Partner with architecture, security, compliance, and data teams to ensure AI and Microsoft solutions are scalable, secure, compliant, and aligned with enterprise standards. - Facilitate workshops, discovery sessions, and solution reviews that accelerate automation and AI opportunities while improving stakeholder alignment and execution speed. - Establish and track adoption KPIs, success metrics, and benefits realization measures for AI and Microsoft platform initiatives. - Contribute to governance frameworks, implementation standards, best practices, and internal playbooks that support sustainable AI and Microsoft platform growth across the organization. Qualifications - Strong experience working with Microsoft technologies including Microsoft 365, Teams, SharePoint, Power Platform, Azure, Purview, Entra ID, Copilot, and integrated third-party solutions. - Proven ability to analyze business processes and translate requirements into actionable functional specifications, workflows, and user stories. - Experience supporting AI, automation, analytics, digital transformation, or data-driven initiatives in enterprise environments. - Understanding of SaaS platforms, AI governance, security, compliance, and enterprise technology standards. - Strong analytical thinking, documentation, process mapping, and problem-solving capabilities. - Experience facilitating workshops, stakeholder interviews, and cross-functional collaboration sessions. - Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership. Requirements - 5+ years of experience as a Business Analyst, IT Business Analyst, or similar role within a global enterprise environment. - Experience supporting large-scale or multi-business-unit technology initiatives. - Familiarity with change management, technology adoption, and business enablement practices. - Certifications such as CBAP, PMI-PBA, or Microsoft Cloud/AI certifications are considered an asset. Benefits - Opportunity to help shape and scale enterprise AI adoption and digital transformation initiatives across a global organization. - High visibility role with cross-functional exposure to business leaders, IT, architecture, security, and innovation teams. - Ability to work with modern Microsoft technologies including Copilot, Azure, Power Platform, and enterprise AI solutions. - A collaborative environment that values innovation, continuous learning, and measurable business impact. - Significant opportunity for professional growth as AI, automation, and Microsoft platform capabilities continue to expand across the organization. - A role with meaningful influence on how teams work, collaborate, and improve productivity at scale.

Role Description Remote position (will be required to travel to Empangeni at least once a week). Excellent opportunity exists for an experienced Business Analyst to join a dynamic agricultural operation. Ideal for a candidate with strong experience in ERP implementation, business process improvement, and systems modernisation within a project-driven environment. - Gather, analyse, and document business requirements across multiple operational divisions - Translate business processes into functional specifications, user stories, and process maps - Support ERP implementation, gap analysis, and solution design alongside external consultants - Assist with data cleansing, migration planning, and data quality improvement - Facilitate stakeholder engagement, workshops, progress updates, and solution validation - Develop and coordinate UAT testing, defect tracking, and issue resolution - Create and deliver user training material and support post-go-live adoption - Identify opportunities for process improvement, automation, and operational efficiencies Qualifications - Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or related field - Proven experience as a Business Analyst within ERP implementation, systems modernisation, or business process improvement projects - Strong understanding of requirements elicitation, process documentation, and business analysis frameworks - Experience facilitating workshops, interviews, and stakeholder engagement sessions across all business levels - Ability to translate complex business requirements into clear functional specifications and actionable technical requirements - Proficiency in Microsoft 365, including Excel, Visio, SharePoint, and Teams - Familiarity with Jira, Confluence, or similar project and documentation tools - Strong analytical, critical thinking, problem-solving, and organisational skills - Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders - Ability to manage competing priorities and work effectively within cross-functional project teams Requirements - Experience within the agricultural, agri-processing, or food production sectors (advantageous) - ERP platform implementation or support experience (advantageous) - Exposure to data cleansing and migration projects (advantageous) - Experience designing and delivering end-user training (advantageous) - Knowledge of SQL, reporting tools, Agile / Scrum, or Waterfall methodologies (advantageous) - Business Analysis certification beneficial (advantageous) Apply Email: [email protected]

• Collaborate with stakeholders to gather and document business requirements, identifying opportunities for process improvements within Salesforce • Implement hands-on Salesforce customizations, including workflows, reports, dashboards, and security settings, with guidance from technical leads • Ensure data integrity, migration, and optimization within Salesforce, supporting business intelligence and reporting needs • Develop user guides, training videos, and tip sheets to support user adoption and ensure the successful implementation of new processes • Provide regular updates on project progress, escalate risks before they become issues, and ensure effective communication within the project team • Work closely with internal teams and clients to align project deliverables with business objectives and user expectations • Operate within Agile or Scrum methodologies to ensure efficient project management and continuous delivery