• Collaborate with stakeholders to gather and document business requirements, identifying opportunities for process improvements within Salesforce • Implement hands-on Salesforce customizations, including workflows, reports, dashboards, and security settings, with guidance from technical leads • Ensure data integrity, migration, and optimization within Salesforce, supporting business intelligence and reporting needs • Develop user guides, training videos, and tip sheets to support user adoption and ensure the successful implementation of new processes • Provide regular updates on project progress, escalate risks before they become issues, and ensure effective communication within the project team • Work closely with internal teams and clients to align project deliverables with business objectives and user expectations • Operate within Agile or Scrum methodologies to ensure efficient project management and continuous delivery

• Provide first line support for access management requests and incidents • Ensure timely, accurate, and policy compliant access provisioning • Flag inconsistency when meet on process or documents when providing support to L2 &3 for review and correction if needed • Maintain SLA levels as per given objectives within delimited scope • Manage access requests (create, modify, remove) • Execute Joiner / Mover / Leaver (JML) processes • Perform identity verification • Handle basic incidents and service requests • Follow SOPs and escalate complex issues to L2/L3 • Maintain accurate ticket documentation (ServiceNow) • Ensure SLA compliance • Support audits and identify process improvements

• Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based).

• Support the Growth team, specifically the VP of Market Performance in executing critical business initiatives. • Monitor and report on key performance indicators across various workstreams, including DRP activation, sales gap analysis, and store-level operational metrics. • Maintain and update complex project workbooks that track budget data against actual performance metrics to identify and bridge gaps as well as update action plans. • Utilize tools like DOMO and CCC to perform trend analysis on client scores and operational performance and help identify trends and interventions. • Assist in identifying revenue gaps and work with the sales team on priority markets to ensure business case/budget alignment and achieve same store sales growth. • Provide administrative and analytical support for the reintegration effort of shops currently underperforming against their business cases. • Coordinate tasks across multiple workstreams including DRP Activation, Sales Strategy, Client Performance, and Operational Excellence. • Assist in scheduling and preparing agendas for cross-functional meetings with leadership, sales, and operations teams. • Ensure that playbooks and standard operating procedures (SOPs) for client improvement and market performance initiatives are properly documented and maintained.