Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, in
Associate Manager Client Technology
Location
India
Posted
4 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Associate Manager Client Technology
Harris Computer Systems
Role Description Associate Manager - Right balance of Leadership and management - Technically sound around Windows Server administration, overall IT Operations, IT Service delivery, well versed with ITIL processes, a very good troubleshooter of technical issues - Problem Management - Methodological Problem solving thought process - 5 Whys, RCAs, Kepner-Trego - A leader to lead a team of monitoring analysts who are responsible to monitor incoming alerts using various tools and perform actions in order to prevent potential client impact. Qualifications - Overall 7+ years IT experience with at least 0-1 years of experience in leading directly 10 or more people - Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. - Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent. - Empower employees to take responsibility for their jobs and goals. - Delegate responsibility and expect accountability and regular feedback. - Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. - Maintain transparent communication. - Identify and recruit internal/external talents to ensure effective mix of competencies. - Recognize high performers to maintain motivation and retain key talent. - Regularly communicate on company news and team progress against business plan. Requirements - Understands Global Command Center/Monitoring Operations, ITSM KPIs, Problem management - 3-5 years of experience on Windows Server administration, IIS, Application support/troubleshooting, SQL blocking, Windows cluster management etc - should have held at least one technical role in past 5 years - Understanding of any of the following Monitoring tools - Azure Monitor, Logic Monitor, SentryOne, Appd etc - Experience on Microsoft office tools/application e.g. MS Excel, PowerPoint, Teams - Should have prior experience in leading teams that are ITIL process aligned - Incident, Problem, Change management Responsibilities - Manage individual contributors - Providing weekly/monthly reports/dashboard against key problem management KPIs - Daily/weekly/monthly reports - Work towards solving the problem "ONCE" - Partnering with various teams/leaders to improve and expedite Problem resolution - Leading internal projects for various ongoing operational tasks - Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests. - Ensure team adherence to all team, account, and client policies and procedures. Academic and Professional Qualifications - Bachelor’s Degree in computer science/IT - Any relevant IT certification would be a plus Travel Requirements - Willing and able to travel, regionally and/or internationally Working Arrangements - Able and willing to work in 24*7*365 environment on Rotational Shifts - Work is performed in a standard office environment with minimal exposure to health or safety hazards
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