Title: Customer Success Manager , LATAM Location: Tampa, Florida, United States Job Description: Description About the Role As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company. Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) WhatYou’llbe Doing - You willbe responsible forgrowing your individual book of business within your portfolio of existing accounts - Proactively engage and reach out to your accounts on a regular basis - As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities - Communicate with customers and react to client requirements quickly and efficiently - Analyze and understand the customer needs to present a solution that meets the customer requirements - Nurture, build, andmaintainstrong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities - Research and document relevant contact information for existing leads in Salesforce - Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and informationregardingthe opportunity is communicated appropriately - Maintain knowledge of market conditions and competitive activities - Other duties as needed About You - You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections - As customer advocate and product expert you excel at influencing and inspiring customers - Polished verbal and written communication skills - Resilient and calm, youare able toguide customers through issues and escalations - You have a proventrack recordin achieving andmaintainingsales targets - You have extensive IT knowledge - Bachelor’s degree (preferred) - As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

 About us NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years. WhatYou’llLove - We are a collaborative, kind, and curious community. - We honor your flexibility needs with full-timework that ishybrid remote. - We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. - We help you prepare for your financial future with our 401(k) plan. - We prioritize your work-life balance with our unlimited PTO. - We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

• Design and execute regional player acquisition events to drive awareness and conversion. • Lead go-to-market strategies in newly launched gaming states within your territory. • Execute business plans that support regional revenue and profit goals. • Partner with internal teams to ensure alignment with compliance, responsible gaming, and brand guidelines. • Contribute to the development of VIP promotions, events, and offers that elevate the player experience. • Ensure a seamless and engaging onboarding journey that builds long-term loyalty and advocacy. • Represent our company at key events and activations to build brand presence and connect with high-value prospects. • Prospect and acquire new VIP players through targeted outreach, relationship-building, and lead generation campaigns.

• Lifecycle & Funnel Optimization: Build and maintain full funnel visibility, managing dashboards for lead flow, scoring performance, stage-by-stage conversion, and stage aging across K-12, Higher Ed, and Commercial segments. Own the Lead to MQL conversion KPI end-to-end. • Campaign Architecture: Define and assign the campaign roadmap for the campaign execution team, establishing a seamless handoff operating rhythm with clear briefs, success metrics, and a review cadence. • Email & Nurture Strategy: Design and execute advanced nurture programs that welcome new leads, re-engage cold accounts, follow up after events, and deliver industry-specific content tailored to our unique target audiences. • Customer Marketing & Expansion: Build and scale FMX's customer marketing program, including advocacy, referrals, customer speakers, case studies, and review platform engagement (G2, Capterra, Software Advice). • Pipeline Motion: Partner with CS and Product Marketing to stand up the expansion pipeline motion through cMQLs, cross-sell/upsell campaigns, customer webinars, and in-product communications. • CRM & Marketing Automation: Leverage Marketo and CRM platforms to architect programs, manage lead scoring QA alongside RevOps, and tune campaign triggers quarterly. • Reporting & Analytics: Define the metrics framework for lifecycle marketing KPIs, laddering them to pipeline and revenue. Publish a recurring state-of-funnel readout to marketing and sales leadership.

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Privacy & Vendor Contracts Manager to join our team. This is a remote opportunity based in the United States. Job Summary The Privacy & Vendor Contracts Manager is responsible for handling and negotiating vendor, supplier, and third-party contracts with a focus on data privacy, security, and compliance requirements across Imprivata’s business units. The position will work alongside the commercial legal, TPRM, security, and procurement teams to support vendor contracting, data protection, and AI governance initiatives. The position requires a team player who can provide high-quality work product with minimal supervision in a very fast-paced, high-energy environment. This position reports to the Director, Privacy & Compliance Counsel. Duties and Responsibilities - Identify and manage contractual, privacy, and security risks across vendor and third-party agreements, ensuring compliance with legal, data protection, and risk management requirements. - Independently prioritize work, apply sound judgment, and propose risk mitigation strategies, escalating high-risk issues to legal, security, and business stakeholders as needed. - Oversee the full vendor contract lifecycle, including onboarding, renewals, and amendments, while tracking compliance with SLAs, data protection obligations, and subprocessor requirements. - Partner with privacy, security, procurement, and TPRM teams to align contracts with data handling standards, address vendor performance gaps, and monitor key contract metrics. - Review, redline, and negotiate a broad range of vendor and partner agreements, including DPAs, BAAs, and privacy/security addenda, as well as audit and certification rights. - Support customer-facing privacy and security agreements in coordination with commercial legal, and manage vendor contracting for international operations and cross-border data requirements. - Drive process improvements to streamline vendor onboarding and contracting, increase adoption of standard terms, and deliver training on contract requirements and data privacy obligations. - Contribute to the development of privacy, AI governance, and vendor management policies, including assessing AI-related risks in vendor contracts and monitoring evolving global regulations. - Other duties as assigned and required. Required Qualifications - 5–7 years of experience drafting, reviewing, redlining, and negotiating vendor contracts, including DPAs, BAAs, and privacy/security addenda, with strong knowledge of data privacy, security, and SaaS agreements. - Proven ability to manage end-to-end vendor and third-party contracting processes while partnering cross-functionally with procurement, TPRM, security, and business stakeholders. - Strong communication and collaboration skills, with a practical, solutions-oriented approach to problem solving in a fast-paced, evolving environment. - Self-motivated and highly organized, with the ability to prioritize workload, meet deadlines, make sound decisions, and effectively engage with executive leadership. - Experience developing contract playbooks, negotiation guidelines, and scalable processes to improve consistency, efficiency, and contract cycle times. - Proficiency with enterprise tools and systems, including O365, Salesforce, NetSuite, Coupa, TPRM/GRC platforms, CLM tools, and AI-assisted contract review technologies. - Solid understanding of global privacy laws and frameworks (e.g., HIPAA, GDPR, PIPEDA, U.S. state laws) and experience supporting international vendor contracting, including cross-border data transfers and AI governance considerations. This position offers a total compensation range of $142,000.00 to $169,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1