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Mastercam logo
Mastercam

We help people solve manufacturing challenges, from the most basic to the extremely complex.

Applications Engineer II

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500Since 1983H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

52 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Applications Engineer II

Mastercam

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.

Job Requirements

  • Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
  • 3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.
  • Hands-on experience with Mastercam or similar CAD/CAM software is required.
  • Knowledge of CNC programming, machining processes, and tooling is highly desirable.
  • Proficiency in Mastercam and familiarity with other CAD/CAM tools.
  • Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining.
  • Experience with simulation software and post-processor customization is a plus.
  • Familiarity with CRM tools (e.g., Salesforce, NetSuite).

Benefits

  • Customer-focused culture
  • Professional development opportunities
  • Collaboration with skilled team members

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