Honeywell logo
Honeywell

Honeywell is an award-winning Fortune 100 company that aims to make the world a more sustainable, cleaner, secure, productive, and connected place with the help

Advanced Application Engineer

Location

Worldwide

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Advanced Application Engineer

Honeywell

Role Description - Ability to deliver remote support & services remotely and effectively. - Ability to execute GTAC and other standard audit checklists. - Report to regional stakeholders. - Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing. - Comply with all GSM processes for documentation and customer communication. - Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues. - Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution. - Maintain proactive and timely communications, providing frequent and informative customer updates. - Support Honeywell affiliates by participating in meetings with customers. - Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line. - Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles. - Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support. - Ability to work and communicate directly with Honeywell Developers to resolve a customer issue. - Ability to detect and report Product Defects on the products supported in his current discipline. Qualifications - Engineering degree in electronics, Chemical, instrumentation or process technologies. - 6+ years of experience with TPS and TPN product family and related architecture, including knowledge in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI. Requirements - 6+ years’ experience with Honeywell process control systems. - Specific troubleshooting experience in the following products: - LCN/ELCN - UCN/EUCN - HG/EHG/EPLCG - AM/EAM - APP/EAPP - ESVT - US/GUS/EST - PM/APM/HPM - EHPM/EHPMx/C300PM - NIM/ENIM/ENB - EHB - UEA - HM/ELCN HM - TCMI Company Description Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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