Mastercam

• Serve as the first point of contact for Salesforce Revenue Cloud requests across Direct, Channel, Educational, and Compliance Sales teams • Build and maintain scalable reports and dashboards aligned to Mastercam pipeline and forecast tracking standards • Troubleshoot data integrity issues across opportunities, accounts, and quoting workflows • Continuously improve workflows and data quality to support accurate reporting and downstream financial alignment • Develop and maintain Salesforce and Power BI dashboards supporting pipeline visibility, forecast accuracy, and executive KPI reporting • Deliver actionable insights on bookings, pipeline health, forecast gaps, and performance trends across global sales teams • Implement and enforce standardized reporting definitions • Support recurring reporting cadences with reliable, consistent data • Translate business requirements from Sales Ops, Commercial leadership, and Channel teams into clear technical specifications for Digital Systems • Partner closely with Digital Systems on Salesforce enhancements, prioritization, and release planning related to Revenue Cloud • Identify inefficiencies across quoting, order flow, and reporting processes, then implement related automation and system-driven solutions • Enable sales users in Salesforce, specifically reporting tools and standardized processes

Your Role at a Glance The Manager of Strategic Partnerships is responsible for successfully driving Mastercam’s relationships with external businesses across a variety of verticals. Focusing on developing, implementing, and optimizing programs that enhance Mastercam’s market presence and revenue growth, this role will focus on sustaining and enhancing mutually beneficial relationships with hardware manufacturers, software developers, academic institutions, and other relevant partners. Key responsibilities include managing partnership programs, fostering alliances with partners, providing intelligence into Mastercam’s “partner to acquire” pipeline, and reporting on overall program effectiveness. The role requires a proven, collaborative approach with the sales, marketing, product development, and customer success teams to align partnership initiatives with Mastercam’s overall business objectives. How You’ll Drive Success Partnerships & Alliances Identify and develop partnerships with hardware manufacturers, software developers, academic institutions, and other key players in the manufacturing industry to accelerate Mastercam’s go to market strategies, revenue, and market position. Negotiate and manage partnership agreements to maximize mutual benefits and revenue opportunities. Collaborate with cross-functional teams to integrate partner solutions with Mastercam’s offerings, ensuring seamless customer experiences. Identify opportunities and develop plans to collaborate on new projects and programs with strategic partners to accelerate Mastercam’s overall market position and growth. Provide investment opportunities (joint venture, minority share, grant funding, acquisition, etc.) to colleagues in Corporate Development as part of Mastercam’s “partner to acquire” pipeline. Assist the Corporate Development team in identifying cross-business unit collaboration with the Sandvik network. Program Development & Execution Develop and implement a comprehensive partnership strategy that aligns with Mastercam’s business goals, including programs for third-party developers, OEMs, academic research, and other key areas. Monitor and analyze partnership program performance, providing regular reports to senior management. Develop business cases to support funding for partner programs, projects, and events. Collect, analyze, and report on feedback from partners on their satisfaction, engagement, and utilization of Mastercam’s partner programs. Identify opportunities for improvement and growth within the partnership programs. Provide direction to the myMastercam and Customer Success teams for developing self-service portals, tools, resources, and information to ensure a high level of engagement and utilization of various partner programs. Collaboration & Communication Collaborate with sales, marketing, product development, and customer success teams to ensure alignment and support for partnership initiatives. Create and distribute announcements of strategic partnerships and programs to internal and external stakeholders, building awareness of Mastercam’s strong partnership network. Develop and present material to potential partners through various formats including live presentations, webinars, pre-recorded videos, email, newsletters, and social media in collaboration with marketing to increase program awareness and effectiveness. Communicate effectively with partners, providing clear guidance and support to help them succeed. Represent Mastercam at industry events, trade shows, and partner meetings to promote partnerships and build relationships. Be a key member of the Mastercam Corporate Development team, leveraging your industry insights and knowledge to help Mastercam's inorganic growth strategies, including participating in business development, M&A, and integration activities. The Talents We’re Seeking Education & Experience Bachelor’s degree in related business field or equivalent experience. Minimum of 10 years’ experience in program management, partnerships, or a related role within the CAD/CAM software industry or similar technology sector. Proven track record of success managing partner programs and strategic partnerships. Proven knowledge and understanding of the manufacturing industry, CAD/CAM software, CNC Machining and related hardware. Excellent negotiation, communication, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment, with a keen ability to execute and drive projects to a positive conclusion. Strong analytical and problem-solving skills, with a proven ability to multi-task and manage multiple projects at once, projecting a positive outward demeanor. Solid time management skills and a proven track record of working successfully in a team environment. Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner. Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint). Willingness to travel as needed, including internationally. Required Skills Business Acumen: Ability to navigate complex business environments and drive sales growth. Communication Proficiency : Strong verbal and written communication skills, proficient in Microsoft Office Suite, and capable of delivering information succinctly. Collaborative Approach: Proven ability to build relationships, work in a decentralized organization, and engage with diverse cultural and economic backgrounds. Technical Expertise: Experience and deep understanding of CAD/CAM, including the technical processes and manufacturing realities of our Partners, OEMs, and Customers. Problem Solving: Strong analytical skills, creative thinking, and a solutions-oriented mindset. Organizational Skills: Ability to plan, budget, and manage resources efficiently. Team Collaboration: A collaborative team player who communicates clearly and persuasively. Who We Are At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.” We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe. Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible. As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise. Our Core Values? They are not just words. They are how we win: Winning Together: Collaboration is not optional—it is the engine that drives us. Curiosity: We question, we explore, we innovate. Every day. Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust. Customer-Focused : We listen. We adapt. We deliver. Always. Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam. The next big challenge is waiting—are you ready to accept? It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.

• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.

• Own and manage an assigned accounts receivable ledger, prioritizing collection activity based on value, age, risk, and customer history. • Contact customers by phone, email, customer portals, and formal correspondence to chase overdue balances and secure confirmed payment dates. • Review aged debt regularly and take clear, documented action to prevent balances moving into higher-risk ageing brackets. • Build professional relationships with customer accounts payable teams, purchasing contacts, and internal account owners to remove payment blockers. • Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash. • Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts.

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.

• Manage the entire sales cycle, from prospecting and qualifying to negotiating and closing deals. • Execute Mastercam’s sales strategies, ensuring adherence to processes and utilizing Salesforce CRM for pipeline management, forecasting, and reporting. • Develop tailored value propositions and competitive positioning to address market-specific challenges and opportunities. • Drive Annual Recurring Revenue (ARR) growth through subscription sales and renewal of maintenance agreements. • Implement customer retention strategies, ensuring consistent value delivery and high renewal rates. • Act as the primary point of contact for key accounts, addressing complex issues and identifying new opportunities. • Regularly evaluate pipeline quality and sales performance to identify opportunities for improvement. • Stay informed about market trends, customer needs, and competitive activity within the territory. • Collaborate with Business Development Managers, Channel Managers, and other internal teams to drive revenue.

• Administer all aspects of employee benefits programs • Perform benefits administration and claims resolution • Assist employees with inquiries regarding benefits • Prepare communication materials for open enrollment • Manage employee leaves of absence according to company policies • Ensure compliance with applicable regulations and prepare required benefits notices • Build and maintain relationships with benefits providers • Perform other related HR duties as needed

• Develop and execute an agile marketing strategy that supports Mastercam’s growth objectives, focusing on market expansion, brand development, and digital transformation. • Collaborate with the executive and cross-functional teams, including Sales, Product, and Customer Success, to design and implement go-to-market strategies that highlight the unique value and competitive advantages of Mastercam’s solutions. • Develop strategies for new products, product updates, features, capabilities, and target market segments to drive customer adoption and revenue growth. • Drive research, competitive analysis, and ROI assessments to capitalize on market trends and opportunities, and leverage AI tools for data analysis where applicable. • Define and monitor KPIs and OKRs across all marketing functions, refining approaches based on data-driven insights. • Position Mastercam as a thought leader in CAD/CAM manufacturing through strategic PR, content, and digital outreach. • Oversee brand consistency across global channels and platforms, ensuring that all marketing materials and sales collateral reflect a cohesive brand identity. • Develop and execute high-quality campaigns that boost brand recognition, with an emphasis on using AE tools to create engaging and impactful content. • Lead multi-channel demand generation campaigns (email, SEO, SEM, social media, events, trade shows, webinars) to drive lead acquisition and pipeline growth, using AI and automation tools to maximize effectiveness. • Collaborate with regional and global sales teams and Channel Partners to develop lead nurturing strategies, ensuring efficient lead handoff and optimization of the marketing-to-sales funnel. • Continuously assess and improve marketing automation systems to enhance lead tracking, ROI, and data insights. • Partner with Product Management to establish compelling product positioning and messaging that underscores Mastercam’s unique value, benefits, differentiation, and relevant use cases to strengthen the product marketing focus. • Direct product launch strategies, encompassing competitive positioning, pricing strategies, sales enablement, and go-to-market plans. • Leverage customer insights to refine marketing messaging and ensure alignment with current market needs, utilizing AI-driven analysis where beneficial. • Oversee digital marketing efforts across web, SEO, SEM, and social media, using AI to optimize digital channels for better engagement and lead generation. • Manage digital content creation, driving traffic and engagement, and ensuring alignment with demand generation and brand goals. • Use analytics and data tools to monitor campaign effectiveness, applying insights to continuously improve digital strategies and execution. • Establish a data-driven marketing operations function to streamline processes, support analytics, and enhance measurable performance. • Oversee the marketing tech stack (CRM, automation, AI tools) to ensure data accuracy, improve workflow efficiency, and enhance decision-making. • Manage budgeting, forecasting, and resource allocation for the marketing department, ensuring efficient use of resources and technology. • Build and lead a high-performing, agile marketing team focused on data-driven results, professional excellence, and a commitment to continuous improvement. • Assess and develop team capabilities by identifying talent needs, fostering skill growth, and promoting professional development within the department. • Cultivate a culture of innovation and collaboration, leveraging AI and emerging tools to enhance productivity and raise the quality of deliverables. • Collaborate cross-functionally with Sales, Product Management, and Customer Success teams to ensure marketing strategies align with broader company objectives, driving seamless execution across departments.

• Join the toolpath systems development team at Mastercam to develop algorithms for milling machines • Improve efficiency and quality of toolpath motion • Craft algorithms for optimized hardware performance • Communicate with technical and non-technical coworkers • Collaborate with a development team to achieve project goals

• Design, develop, and test software to resolve defects and implement user stories. • Act as CAD domain expert. • Define high-level architecture. • Maintain a system-wide approach to developing solutions. • Define future modern development practices to solve complex problems in related to the team’s domain. • Continuously expand expertise as an industry-leading expert in multiple major areas of CNC Software’s products. • Pro-actively work with team in writing, correctly sizing, and accurately detailing and breaking down stories and defects. • Lead and actively contribute into planning meetings related to assigned areas. • Coordinate with other developers and all involved teams to decide how best to implement large-scale, cross-team projects and changes. • Pro-actively communicate project status regularly, inclusive of all pertinent details, with all necessary stakeholders across the company. • Mentor other developers to build their software engineering expertise and ensure high-quality software delivery. • Conduct peer reviews, sharing experiences and knowledge with others as needed and appropriate. • Act as a role model for other developers.