Mastercam

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.

• Manage the entire sales cycle, from prospecting and qualifying to negotiating and closing deals. • Execute Mastercam’s sales strategies, ensuring adherence to processes and utilizing Salesforce CRM for pipeline management, forecasting, and reporting. • Develop tailored value propositions and competitive positioning to address market-specific challenges and opportunities. • Drive Annual Recurring Revenue (ARR) growth through subscription sales and renewal of maintenance agreements. • Implement customer retention strategies, ensuring consistent value delivery and high renewal rates. • Act as the primary point of contact for key accounts, addressing complex issues and identifying new opportunities. • Regularly evaluate pipeline quality and sales performance to identify opportunities for improvement. • Stay informed about market trends, customer needs, and competitive activity within the territory. • Collaborate with Business Development Managers, Channel Managers, and other internal teams to drive revenue.

• Administer all aspects of employee benefits programs • Perform benefits administration and claims resolution • Assist employees with inquiries regarding benefits • Prepare communication materials for open enrollment • Manage employee leaves of absence according to company policies • Ensure compliance with applicable regulations and prepare required benefits notices • Build and maintain relationships with benefits providers • Perform other related HR duties as needed

• Develop and execute an agile marketing strategy that supports Mastercam’s growth objectives, focusing on market expansion, brand development, and digital transformation. • Collaborate with the executive and cross-functional teams, including Sales, Product, and Customer Success, to design and implement go-to-market strategies that highlight the unique value and competitive advantages of Mastercam’s solutions. • Develop strategies for new products, product updates, features, capabilities, and target market segments to drive customer adoption and revenue growth. • Drive research, competitive analysis, and ROI assessments to capitalize on market trends and opportunities, and leverage AI tools for data analysis where applicable. • Define and monitor KPIs and OKRs across all marketing functions, refining approaches based on data-driven insights. • Position Mastercam as a thought leader in CAD/CAM manufacturing through strategic PR, content, and digital outreach. • Oversee brand consistency across global channels and platforms, ensuring that all marketing materials and sales collateral reflect a cohesive brand identity. • Develop and execute high-quality campaigns that boost brand recognition, with an emphasis on using AE tools to create engaging and impactful content. • Lead multi-channel demand generation campaigns (email, SEO, SEM, social media, events, trade shows, webinars) to drive lead acquisition and pipeline growth, using AI and automation tools to maximize effectiveness. • Collaborate with regional and global sales teams and Channel Partners to develop lead nurturing strategies, ensuring efficient lead handoff and optimization of the marketing-to-sales funnel. • Continuously assess and improve marketing automation systems to enhance lead tracking, ROI, and data insights. • Partner with Product Management to establish compelling product positioning and messaging that underscores Mastercam’s unique value, benefits, differentiation, and relevant use cases to strengthen the product marketing focus. • Direct product launch strategies, encompassing competitive positioning, pricing strategies, sales enablement, and go-to-market plans. • Leverage customer insights to refine marketing messaging and ensure alignment with current market needs, utilizing AI-driven analysis where beneficial. • Oversee digital marketing efforts across web, SEO, SEM, and social media, using AI to optimize digital channels for better engagement and lead generation. • Manage digital content creation, driving traffic and engagement, and ensuring alignment with demand generation and brand goals. • Use analytics and data tools to monitor campaign effectiveness, applying insights to continuously improve digital strategies and execution. • Establish a data-driven marketing operations function to streamline processes, support analytics, and enhance measurable performance. • Oversee the marketing tech stack (CRM, automation, AI tools) to ensure data accuracy, improve workflow efficiency, and enhance decision-making. • Manage budgeting, forecasting, and resource allocation for the marketing department, ensuring efficient use of resources and technology. • Build and lead a high-performing, agile marketing team focused on data-driven results, professional excellence, and a commitment to continuous improvement. • Assess and develop team capabilities by identifying talent needs, fostering skill growth, and promoting professional development within the department. • Cultivate a culture of innovation and collaboration, leveraging AI and emerging tools to enhance productivity and raise the quality of deliverables. • Collaborate cross-functionally with Sales, Product Management, and Customer Success teams to ensure marketing strategies align with broader company objectives, driving seamless execution across departments.

• Join the toolpath systems development team at Mastercam to develop algorithms for milling machines • Improve efficiency and quality of toolpath motion • Craft algorithms for optimized hardware performance • Communicate with technical and non-technical coworkers • Collaborate with a development team to achieve project goals

• Design, develop, and test software to resolve defects and implement user stories. • Act as CAD domain expert. • Define high-level architecture. • Maintain a system-wide approach to developing solutions. • Define future modern development practices to solve complex problems in related to the team’s domain. • Continuously expand expertise as an industry-leading expert in multiple major areas of CNC Software’s products. • Pro-actively work with team in writing, correctly sizing, and accurately detailing and breaking down stories and defects. • Lead and actively contribute into planning meetings related to assigned areas. • Coordinate with other developers and all involved teams to decide how best to implement large-scale, cross-team projects and changes. • Pro-actively communicate project status regularly, inclusive of all pertinent details, with all necessary stakeholders across the company. • Mentor other developers to build their software engineering expertise and ensure high-quality software delivery. • Conduct peer reviews, sharing experiences and knowledge with others as needed and appropriate. • Act as a role model for other developers.

• The Sales Engineer is responsible for driving sales within the Netherlands region. • Proactively call upon, develop, and cultivate sales leads. • Transition opportunities into sales for the company. • Answer customer queries and inquiries, providing timely and appropriate Mastercam commercial solutions. • Provide Sales Engineering support for Mastercam products; interfacing and collaborating with sub-resellers, partners, and customers. • Meet and exceed overall sales revenue/forecasts monthly, quarterly, and annually. • Provide timely sales forecasting and pipeline reporting in alignment with sales goals. • Manage the customer experience through activation of new orders, ensuring customer needs (cost, timing, quality) are met. • Act as the liaison between Mastercam, sales partners, and existing customers, ensuring care when technical questions arise. • Work with the technical team to research and offer solutions for technical questions/issues. • Build an understanding of the market potential for the region to achieve established sales targets. • Provide monthly and quarterly forecasting for the region, including detailed updates on prospecting activities. • Attend trade shows, dealer events, and media events to enhance the Mastercam name.

• Manage and prioritize a backlog of epics, user stories, and defects to detail development topics • Work with stakeholders across the organization to ensure stories match business needs • Champion the team in building high-quality solutions that meet customer needs • Identify business needs/define requirements for product features through the development of user stories • Effectively present product ideas, strategies, and designs to stakeholders • Coordinate releases in conjunction with development and quality control • Create and maintain prioritized and detailed work item backlogs which accurately reflect customer and business priorities • Provide clear visibility of progress towards completion of assigned projects • Validate new features with stakeholders • Contribute to long-term roadmaps and overall release planning • Participate in applicable professional, technical, and career development training.

• Design, develop, and maintain scalable data pipelines that ingest and transform data from enterprise platforms including NetSuite, Salesforce, HubSpot. • Develop efficient ELT workflows using modern integration tools such as Fivetran, Integrate.io, Azure Data Factory, or similar technologies. • Build and optimize SQL-based transformations and orchestration processes that support reliable and efficient movement of data across the organization’s data platform. • Design and implement dimensional data models and curated datasets within a modern medallion architecture data warehouse environment. • Develop and maintain data layers supporting development, test, and production environments across cloud data platforms including Azure Data Lake, Snowflake, or equivalent platforms. • Monitor, troubleshoot, and optimize data platform performance, data pipeline reliability, and data quality across the enterprise data ecosystem.

• Provide comprehensive human resources support across Canada, focusing on Quebec and Ontario. • Act as a trusted partner to managers and employees covering key HR functions within the employee life cycle, including Employee Relations, Performance Management, Workforce Planning, Employee Development, Policy Management, Training, and Compliance. • Counsel managers and employees on performance management processes, ensuring adherence and timely execution. • Investigate violations of policy and educate managers on compliance. • Conduct exit interview sessions, analyze data, and recommend corrective actions and improvements. • Partner with Managers to support Employee Engagement; foster the development of engagement initiatives.