Title: Analyst, Collections Location: Bridgewater United States Finance Hybrid 2156 Job Description: Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother? Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency. Duties & Responsibilities Collections - - Ensure accurate and efficient reconciliation of customers' accounts allowing for timely collection of amounts owed - Identify, investigate and resolve collection issues in order to ensure collection in a timely manner - Identify debit balance and other situations that will impact the cash forecast and communicate the status to the cash application team - Provide customer service associated with collections while building customer relationships - Assess customer credit holds and determine which orders can be released - Develop, recommend, and implement payment arrangements with customers - Partner with the credit analysts with respect to collection issues and credit holds to determine if changes to credit limits are needed - Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company - Identify customers to be considered for monthly bad debt reserve based upon aging, payment trends, and country risk - Identify customers to be placed with collection agencies - Supply collections information for internal and external audits Reporting - - Generate reports to measure daily performance and align with team metrics - Meet month-end and quarter-end deadlines for reporting requirements - Prepare reports and analysis of collections activity and key insights as requested for management review Continuous Improvement - - Identify, develop, and implement system and process improvements - Seek opportunities for continued improvements, efficiencies, and best practices - Work with various teams to implement identified solutions and reduce operational inefficiencies Experience & Qualifications Education - - Bachelor's Degree (or equivalent experience) Finance, Accounting, or Business Administration Experience Minimum 3 years - - Finance, Accounting, or Business Administration Languages - - Spanish Preferred Software/Technical Skills - - MS Office Suite (Outlook, Word, PowerPoint) - Microsoft Excel - SAP Financial module - High Radius Other Skills/Knowledge/Abilities - - Ability to communicate clearly and effectively, verbally and written within different levels of management and customers - Ability to manage multiple work assignments efficiently and effectively; prioritize and plan work activities, using time efficiently - Ability to present information in an effective and efficient manner - Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns - Proven ability to use judgment to think through issues and present recommendations to management for appropriate action - Abilty to be a team player; participate in cross-functional teams and place the success of team and company above individual accomplishments - Ability to treat colleagues with respect and uphold the Brother Company values Additional Details for This Role This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid Base Salary - The targeted base salary range for this position is $60,000 - $ 70,000 per year. - Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data. Additional Compensation - - Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation. Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Our Mission, Vision & Culture Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers. Equal Opportunity Employer (EOE) Statement Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process.

Role Description The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in-person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines. Qualifications - Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience. - 7-10 years working knowledge of foreclosure laws and terminology. - Must have 3+ years of handling depositions and non-Jury Trials. Requirements - Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations. - Ensure loans are coded and reporting is accurate. - Consistent travel required. - Appear in person or telephonically for mediations. - Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority. - Utilize judicial processes and protocols for state procedures. - Prepare, review and complete overall case analysis and status reports in response to legal matters. - Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management. - Ensure compliance with all state specific foreclosure mediation letters, notices, appearances, and contact requirements. - Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws. - Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required. - Maintain, review and manage pipeline with management. - Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required. - Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines. - Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA, VA, USDA & Private Investors. - Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance. - Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy. - Monthly reporting and distribution. - Assist with reviewing state, federal and investor/insurer changes as well as process implementation. - Assist with reviewing and responding to audits. - Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays. - Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures. - Complete and review reports as required. - Perform periodic analyses and review of data and investigate questionable items. - Develop a strong working relationship with network of Servicer Appointed and Designated Counsels. - This position requires 50% travel. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Benefits - Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. - Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Role Description As part of the Collections team, you will be responsible for managing customer accounts in arrears, supporting customers through payment resolution, and delivering a high-quality, customer-centric experience. This role requires strong communication skills, attention to detail, and the ability to handle sensitive conversations professionally. - Reviewing customers' accounts in arrears to make the best decision to cover a debt. - Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain the root cause of the outstanding balance to avoid default in payment in the future. - Showing a customer-centric approach to create an excellent customer service experience. - Supporting offline tasks to maintain proper workflow. - Displaying a proactive approach to daily tasks regarding process improvements, better collection methods, and working faster and easier. Qualifications - Excellent verbal and written communication skills in Polish and English. - Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m. - Proven commitment to high-quality customer service. - Ability to handle difficult customer calls. - Positive attitude towards customers, colleagues, changes, and challenges. - Accuracy and autonomy in action. - Good work organization and prioritization skills. - Good PC skills (MS Office). - Experience in debt collection or call center will be an asset. Requirements - This role is designated as home-based remote. Benefits - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits focused around financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. - Regular reviews of compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

• To allow for review and signing of the OLFS Agreement for Collections work.