Role Description The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in-person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines. Qualifications - Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience. - 7-10 years working knowledge of foreclosure laws and terminology. - Must have 3+ years of handling depositions and non-Jury Trials. Requirements - Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations. - Ensure loans are coded and reporting is accurate. - Consistent travel required. - Appear in person or telephonically for mediations. - Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority. - Utilize judicial processes and protocols for state procedures. - Prepare, review and complete overall case analysis and status reports in response to legal matters. - Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management. - Ensure compliance with all state specific foreclosure mediation letters, notices, appearances, and contact requirements. - Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws. - Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required. - Maintain, review and manage pipeline with management. - Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required. - Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines. - Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA, VA, USDA & Private Investors. - Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance. - Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy. - Monthly reporting and distribution. - Assist with reviewing state, federal and investor/insurer changes as well as process implementation. - Assist with reviewing and responding to audits. - Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays. - Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures. - Complete and review reports as required. - Perform periodic analyses and review of data and investigate questionable items. - Develop a strong working relationship with network of Servicer Appointed and Designated Counsels. - This position requires 50% travel. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Benefits - Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. - Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Role Description As part of the Collections team, you will be responsible for managing customer accounts in arrears, supporting customers through payment resolution, and delivering a high-quality, customer-centric experience. This role requires strong communication skills, attention to detail, and the ability to handle sensitive conversations professionally. - Reviewing customers' accounts in arrears to make the best decision to cover a debt. - Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain the root cause of the outstanding balance to avoid default in payment in the future. - Showing a customer-centric approach to create an excellent customer service experience. - Supporting offline tasks to maintain proper workflow. - Displaying a proactive approach to daily tasks regarding process improvements, better collection methods, and working faster and easier. Qualifications - Excellent verbal and written communication skills in Polish and English. - Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m. - Proven commitment to high-quality customer service. - Ability to handle difficult customer calls. - Positive attitude towards customers, colleagues, changes, and challenges. - Accuracy and autonomy in action. - Good work organization and prioritization skills. - Good PC skills (MS Office). - Experience in debt collection or call center will be an asset. Requirements - This role is designated as home-based remote. Benefits - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits focused around financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. - Regular reviews of compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

• To allow for review and signing of the OLFS Agreement for Collections work.

Role Description The Collections Specialist is responsible for managing accounts receivable, ensuring the timely collection of outstanding balances, and maintaining positive client relationships. This role partners closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues, investigate discrepancies, and reduce recurring collection risks. The ideal candidate is detail-oriented, customer-focused, and comfortable navigating payment discussions in a fast-paced fintech environment. Key Responsibilities - Monitor and manage assigned accounts receivable balances and aging reports - Proactively contact clients via email and phone regarding overdue invoices - Process and post customer payments accurately and timely - Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms - Investigate and resolve billing discrepancies, short payments, and disputes - Investigate and reconcile negative balances, including overpayments or duplicate payments - Reconcile temporary credits and ensure proper application or reversal as appropriate - Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence - Maintain accurate documentation of all collection, payment, and reconciliation activities - Prepare reporting on collection status, aging trends, and risk items - Support end‑of‑month close activities related to accounts receivable - Ensure compliance with company policies and applicable regulations Qualifications - 2+ years’ experience in collections, accounts receivable, or customer service - High school diploma or equivalent required; associate or bachelor’s degree preferred - Strong communication and negotiation skills - Proficiency in Microsoft Office Suite, Excel, and accounting software - Ability to work independently and manage multiple priorities - Strong attention to detail and organizational skills Requirements - Knowledge of debt collection laws and regulations - Experience with CRM or ERP systems, ideally High Radius and Great Plains - Ability to maintain professionalism in challenging situations Benefits - The base salary range for this position is budgeted for $57,420-$60,000 with eligibility for an annual bonus - Medical, dental, vision, wellness - 401(k) matching - Unlimited PTO - Work from anywhere - Generous parental leave - And more!