• Ensure timely and accurate processing of customer invoices, payments, and account reconciliation. • Prepare and send invoices and customer account statements. • Monitor aging reports and follow up on overdue accounts. • Maintain accurate AR files and records. • Assist in preparing AR reports for management. • Work closely with finance and operations teams to resolve issues promptly.

ABOUT SPRINTER HEALTH At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy a multi-year runway. THE ROLE We are looking for a Revenue Cycle Specialist to own the front and back ends of our billing cycle — pre-submission claim scrubbing, rejection resolution, and accounts receivable reconciliation. You will serve as the quality gate before claims go out the door, the first responder when they come back rejected, and the owner of payment reconciliation and posting accuracy across assigned payer relationships. This is a wide-scope role that requires fluency across multiple RCM functions and the ability to prioritize across competing queues. WHAT YOU'LL DO AR & Reconciliation (~40% of role): - Reconcile ERA/EOB payments against expected reimbursement; identify and resolve underpayments, overpayments, and missing remittances - Investigate and resolve payment posting flags in the billing system - Maintain AR aging across assigned payer relationships — work buckets by age and priority - Communicate directly with payer representatives to resolve outstanding balance disputes - Coordinate with our RCM platform team on shared AR workqueues — track what the platform owns vs. what is handled internally Claim Submission & Pre-submission QA (~35% of role): - Perform pre-submission claim scrubbing — catch errors in demographics, eligibility, authorization, coding completeness, and payer-specific requirements before submission - Verify patient eligibility and benefits across assigned payers prior to claim submission - Validate prior authorization requirements and confirm auth numbers are captured correctly on claims - Flag recurring pre-submission error patterns to the RCM Manager with recommendations for upstream workflow fixes Rejection Resolution (~25% of role): - Resolve claim rejections from our RCM platform and payer portals, including 277 rejection reports and real-time rejection queues - Distinguish between clearinghouse-level fixes and payer-level fixes; coordinate with the platform team accordingly - Maintain a rejection tracking log, tagging by error type, payer, and root cause - Work collaboratively with the Denial Specialists to ensure upstream rejections don't re-enter as downstream denials WHAT WE'RE LOOKING FOR Required: - 3+ years of medical billing experience spanning at least two of the three core functions: AR reconciliation, claim submission/QA, or rejection management - Comfort managing multiple work queues simultaneously and reprioritizing based on aging and volume - Experience working ERA/EOB reconciliation at volume — payer-level batch reconciliation, not just individual claims - Familiarity with 837 claim files, 277 rejection reports, and ERA/835 remittance files - Experience with Medicaid managed care and Medicare Advantage payer requirements - Clearinghouse and RCM platform fluency — experience with leading billing platforms a plus, not required Nice to Have: - Experience resolving capitation or encounter-based payment methodology disputes with payers - Prior experience in a lean or startup RCM environment - Exposure to value-based care or risk-adjusted billing models - CMS-1500 and UB-04 experience across both institutional and professional billing

• Responsible for the collection of client receivables in accordance with contractual agreements • Review, maintenance and resolution of disputes • Review Clinical Trial revenue and expenses • Review study accounts receivable aging, patient accounts and pass through invoices • Interaction with various departments to determine the validity of charges and collect those charges from sponsors.

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.