Sprinter Health

ABOUT SPRINTER HEALTH At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. THE ROLE We are looking for an experienced Denial & Appeal Specialist to own denial management end-to-end across a complex, multi-payer book of business. You will work directly with our clearinghouse and billing platform partner and internal stakeholders to identify denial patterns, build appeals, and drive measurable improvement in denial rates from day one. This is a high-impact, high-ownership role on a lean team where your work will be directly visible in our revenue outcomes. WHAT YOU'LL DO - Manage and work denial buckets across multiple payer relationships — pattern-level resolution, not just individual claims - Write and submit clinical and administrative appeals; escalate to peer-to-peer review when appropriate - Analyze 835 remittance files to identify denial reason codes (CO-4, CO-97, CO-16, PR-96, etc.) and trace root causes back to submission or coding errors - Identify coding-driven denial trends — diagnosis-procedure mismatches, missing modifiers, bundling issues — and flag upstream for correction - Collaborate daily with our RCM platform team, coordinating on shared work queues and maintaining clear division of ownership between internal and platform-managed responsibilities - Build and maintain a denial tracking log with aging, resolution status, and pattern tagging - Surface denial trends to the RCM Manager with actionable recommendations on a weekly cadence - Work cross-functionally with the Revenue Cycle Specialist to close loop on systemic pre-submission and rejection issues feeding into denials WHAT WE'RE LOOKING FOR Required: - 3+ years of medical billing experience with a focus on denials and appeals - Hands-on experience across Medicaid managed care and Medicare Advantage payers - Proficiency reading and interpreting 835 remittance files and CARC/RARC codes - CMS-1500 and/or UB-04 billing experience - Strong written communication skills for composing appeals - Clearinghouse and RCM platform fluency — experience with leading billing platforms a plus, not required Coding Experience (Strongly Preferred): - Working knowledge of ICD-10-CM, CPT, and HCPCS Level II coding - Ability to identify coding errors as denial root causes without needing to escalate to a coder - CPC, CCA, or CCS credential preferred — or equivalent hands-on experience Nice to Have: - Experience with home health, preventive care, or value-based care billing - Prior experience in a lean or startup RCM environment where you built process, not just followed it

ABOUT SPRINTER HEALTH At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy a multi-year runway. THE ROLE We are looking for a Revenue Cycle Specialist to own the front and back ends of our billing cycle — pre-submission claim scrubbing, rejection resolution, and accounts receivable reconciliation. You will serve as the quality gate before claims go out the door, the first responder when they come back rejected, and the owner of payment reconciliation and posting accuracy across assigned payer relationships. This is a wide-scope role that requires fluency across multiple RCM functions and the ability to prioritize across competing queues. WHAT YOU'LL DO AR & Reconciliation (~40% of role): - Reconcile ERA/EOB payments against expected reimbursement; identify and resolve underpayments, overpayments, and missing remittances - Investigate and resolve payment posting flags in the billing system - Maintain AR aging across assigned payer relationships — work buckets by age and priority - Communicate directly with payer representatives to resolve outstanding balance disputes - Coordinate with our RCM platform team on shared AR workqueues — track what the platform owns vs. what is handled internally Claim Submission & Pre-submission QA (~35% of role): - Perform pre-submission claim scrubbing — catch errors in demographics, eligibility, authorization, coding completeness, and payer-specific requirements before submission - Verify patient eligibility and benefits across assigned payers prior to claim submission - Validate prior authorization requirements and confirm auth numbers are captured correctly on claims - Flag recurring pre-submission error patterns to the RCM Manager with recommendations for upstream workflow fixes Rejection Resolution (~25% of role): - Resolve claim rejections from our RCM platform and payer portals, including 277 rejection reports and real-time rejection queues - Distinguish between clearinghouse-level fixes and payer-level fixes; coordinate with the platform team accordingly - Maintain a rejection tracking log, tagging by error type, payer, and root cause - Work collaboratively with the Denial Specialists to ensure upstream rejections don't re-enter as downstream denials WHAT WE'RE LOOKING FOR Required: - 3+ years of medical billing experience spanning at least two of the three core functions: AR reconciliation, claim submission/QA, or rejection management - Comfort managing multiple work queues simultaneously and reprioritizing based on aging and volume - Experience working ERA/EOB reconciliation at volume — payer-level batch reconciliation, not just individual claims - Familiarity with 837 claim files, 277 rejection reports, and ERA/835 remittance files - Experience with Medicaid managed care and Medicare Advantage payer requirements - Clearinghouse and RCM platform fluency — experience with leading billing platforms a plus, not required Nice to Have: - Experience resolving capitation or encounter-based payment methodology disputes with payers - Prior experience in a lean or startup RCM environment - Exposure to value-based care or risk-adjusted billing models - CMS-1500 and UB-04 experience across both institutional and professional billing

Role Description The Collaborating Physician at Sprinter Health plays a pivotal role in ensuring the delivery of high-standard, patient-centered care through collaboration with our Nurse Practitioner. This role involves clinical oversight, educational mentorship, and ensuring adherence to healthcare regulations and company protocols to enhance the quality of patient care. - Provide clinical guidance and support to a Virtual Nurse Practitioner in OK, ensuring high-quality patient care including monthly 1:1 check-ins. - Review medical records as required by state regulations and Sprinter Health policies. - Ensure compliance with evidence-based clinical guidelines and protocols tailored to telemedicine. - Participate in case reviews, clinical audits, and quality improvement initiatives to maintain superior care standards. - Ensure all clinical activities comply with state and federal regulations pertinent to telemedicine. - Carry out any other responsibilities as necessary to adapt to the changing requirements of the business. Qualifications - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree in the state of Oklahoma. - Active and unrestricted medical license in the state of Oklahoma. - Minimum of 5 years of clinical experience, with prior experience in a supervisory or collaborative role preferred. - Experience with telemedicine and remote patient monitoring tools. - Excellent communication, leadership, and organizational skills. - Strong problem-solving abilities. - Proficiency in electronic medical records (EMR) system. Requirements - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree in the state of Oklahoma. - Active and unrestricted medical license in the state of Oklahoma. - Minimum of 5 years of clinical experience, with prior experience in a supervisory or collaborative role preferred. - Experience with telemedicine and remote patient monitoring tools. - Excellent communication, leadership, and organizational skills. - Strong problem-solving abilities. - Proficiency in electronic medical records (EMR) system. Company Description Sprinter Health is an on-demand mobile health service that sends medical professionals to patients’ homes to perform blood draws, diagnostic and low acuity services, and wellness visits. We are building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.

• Conduct routine and focused audits of medical coding to ensure compliance with CMS, payer, and organizational standards. • Develop and deliver education and feedback to coders and providers to improve documentation quality and coding accuracy. • Assist with internal and external audit preparation and response, including documentation requests and validation reviews. • Maintain audit tracking logs, productivity reports, and accuracy metrics in accordance with company policies. • Review medical records, claims data, and provider documentation to assess the accuracy of ICD-10-CM, CPT, HCPCS, and modifier assignment. • Identify coding errors, trends, and opportunities for improvement; prepare detailed audit reports with actionable findings. • Stay current with AAPC, AHIMA, CMS, and OIG guidelines, as well as payer policy changes and HCC model updates. • Uphold all HIPAA, privacy, and compliance standards in handling patient data and audit documentation.

Title: Family Nurse Practitioner - Remote (OH Licensed) Location: Akron United States Job Description: About Us Sprinter Health is an on-demand mobile health service that sends medical professionals to patients' homes to perform blood draws, diagnostic and low acuity services, and wellness visits. We are building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About The Role Are you ready to join the pioneering healthcare team at Sprinter Health? We're looking for dynamic Nurse Practitioners who are ready to revolutionize healthcare delivery by conducting virtual wellness visits directly to patients in the comfort of their homes. As a Nurse Practitioner with Sprinter Health, you'll leverage your medical expertise to offer a wide range of healthcare services that could include but not limited to virtual adult and/or pediatric wellness visits, health assessments, and more! Successful candidates will have prior experience performing wellness visits, along with key traits such as dependability, professionalism, and problem-solving abilities. A commitment to delivering exceptional customer service is essential, as is the ability to work autonomously while maintaining high-quality standards. Above all, we're seeking individuals who are friendly, compassionate, empathetic, and deeply invested in providing personalized care to every patient they serve. If you're ready to make a difference in patients' lives and shape the future of healthcare, we invite you to join us at Sprinter Health. A day in the life ... - Commencing the day… begin your day by reviewing your case load and preparing your technology, ensuring you have all of the right tools available to service your patients - Navigating with ease… using easy and modern technology, you will navigate through your schedule for the day and partner with our clinical in-home team members (Sprinters) that will visit each patient's home - Creating meaningful bonds… you will have the opportunity to make a warm and welcoming connection with a diverse range of patients as you prepare to collect relevant information and perform various services - Patient-centric, wellness exam… engage in proactive care by conducting thorough health risk assessments, medication reviews, cognitive screenings and empowering patients' with educational information regarding their health and well-being - Collaborative Patient Care … work directly with Sprinters to evaluate vital signs, arrange blood draws, and carry out necessary tasks to address the specific needs of the patient - Comprehensive Care Coordination and Management… provide comprehensive care coordination and management, including preventive care interventions, medication management, referrals to specialists, community resources, and documentation of findings Skills and Requirements - Board Certified as a Family Nurse Practitioner - Active Family Nurse Practitioner License in any of the following states: OH. Cross state licensing preferred - Must be actively registered with MediCaid - Consistently exhibits the highest levels of professionalism, integrity, accountability, confidentiality, care and compassion to provide high quality health services - Willingness to work in a revolutionary environment that sometimes necessitates last minute problem solving and out of the box thinking - Technologically savvy and comfortable using tools such as laptops or mobile devices for charting and HIPAA secure messaging apps for care coordination - Strong written and verbal communication skills - Ability to work independently or in a team environment - Pass national background check and valid clinical license search Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

• Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk • Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses. • Communicate clearly and empathetically, building trust and confidence with Sprinters. • Escalate issues appropriately to Market Operations or Clinical Managers. • Track and document field challenges to identify patterns and process improvements. • Support ad-hoc operational projects and process documentation as assigned.

Role Description As we rapidly expand our operations and partnerships across the healthcare spectrum, we are seeking an experienced, customer-centric Patient Care Coordinator to join our Care Coordination team. In this role, you will serve as a primary point of contact responsible for ensuring accurate, efficient, and timely processes before and after a patient’s in-home visit. We are looking for a detail-oriented, process-driven operator who can manage high-volume workflows while delivering a seamless experience for both patients and our mobile phlebotomists (known as Sprinters). Responsibilities - Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs, ensuring timely and accurate communication of lab results, follow-up instructions, and next steps. - Provide clinical and administrative support before, during, and after patient visits by validating labs, confirming documentation, and ensuring visits are ready for in-home care delivery. - Upload and manage clinical documents with accuracy and timeliness. - Monitor and track lab results and imaging reports through Quest and other clinical applications, escalating clinical concerns or documentation gaps as needed. - Serve as a liaison between patients, providers, and internal clinical and administrative teams by communicating updates, issues, and follow-ups clearly to ensure continuity of care. - Maintain and update the provider directory including fax numbers when applicable. - Partner with health system and health plan counterparts to obtain missing appointment information, share updates, and identify workflow improvements. - Oversee medical record management and maintain strict confidentiality and HIPAA compliance at all times. - Monitor daily workflows to identify gaps or inefficiencies; suggest and support process improvements in a fast-moving, evolving environment. - Adapt quickly to updated SOPs, tools, and priorities as the organization scales. Qualifications - At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, Patient Care Navigator, or a closely related role). - Working knowledge of HIPAA, patient privacy standards, and common medical terminology. - Experience communicating with doctors’ offices, hospitals, labs, and clinics via phone and email. - Experience using electronic health record (EHR) systems and other healthcare software. - Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy. - Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, with confidence, empathy, and the ability to meet defined SLAs or productivity targets. - Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation. - Strong written communication skills with the ability to document clearly and accurately. - Ability to adapt to changing priorities and work effectively in a fast-paced environment. - Self-motivated with strong follow-through, accountability, and ownership of work. - Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care. Preferred Qualification - Experience working in an EMR (Elation experience is a plus). - Experience with Zendesk or similar ticketing systems. - Experience in a results-delivery with exposure to clinical workflows and documentation requirements. - Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment. Benefits - Flexible work environment. - Opportunities for professional growth and development. - Supportive team culture. Company Description At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

About Sprinter HealthAt Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system, driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors like a16z, General Catalyst, GV, and Accel and enjoys multi-year runway. About the RoleWe’re looking for a Staff Security Engineer to be Sprinter’s first dedicated security hire and help build the foundation for how security scales across the company. This is a high-ownership role for someone who can operate strategically and hands-on. You’ll define our security roadmap, strengthen our cloud and application security posture, support HIPAA, SOC 2, and HITRUST readiness, and partner closely with engineering, product, IT, legal, operations, and leadership to make security a core part of how we build and operate. As our first security function hire, you will not just execute against an existing program. You’ll help decide what the program should be. That includes designing controls, implementing tools, driving vulnerability management, supporting partner security reviews, improving IAM, embedding security into the SDLC, and helping Sprinter make smart risk decisions as we scale. This role is ideal for someone who wants to build a security function from the ground up in a high-growth, mission-driven healthcare company. Office LocationWe are a hybrid company based in the Bay Area with offices in both San Francisco and Menlo Park. For this role, we are also open to considering remote candidates. We will give priority to candidates who are based in or open to working from the San Francisco Bay Area. What you will do - Build and lead Sprinter’s security program as the company’s first dedicated security hire - Define and execute a practical security roadmap across cloud infrastructure, application security, compliance, identity, vendor risk, and incident readiness - Design, implement, and maintain security controls that support HIPAA, SOC 2, and HITRUST requirements - Partner with legal, product, IT, engineering, and operations teams to ensure ongoing audit readiness and compliance maturity - Improve security across AWS and GCP environments, including IAM, networking, encryption, secrets management, and cloud-native application security - Evaluate and implement security tooling for vulnerability management, cloud security posture management, security monitoring, DAST, and related needs - Lead vulnerability management efforts across applications, infrastructure, cloud environments, and third-party systems - Coordinate penetration testing efforts, work with external security partners, and drive remediation with engineering teams - Embed security into the software development lifecycle through secure design reviews, CI/CD checks, developer guidance, and pragmatic security standards - Own or support partner, customer, and vendor security reviews, including questionnaires, risk assessments, and remediation planning - Strengthen identity and access management across internal systems, applications, and cloud environments - Develop clear security policies, procedures, documentation, and reporting for internal teams and senior leadership - Advise on AI security best practices as Sprinter adopts and builds AI-enabled systems, including data handling, model risk, application security, and privacy controls - Build strong working relationships across teams so security is viewed as a partner to the business, not a blocker What you have done - Spent 8+ years in security engineering, cloud security, application security, infrastructure security, DevSecOps, or related roles - Built or meaningfully scaled a security function, security program, or major security domain in a high-growth environment - Operated as a senior technical owner for security across engineering, infrastructure, product, IT, and compliance stakeholders - Worked hands-on with cloud security in AWS, GCP, or similar cloud environments - Implemented security controls that support compliance frameworks such as HIPAA, SOC 2, HITRUST, ISO 27001, or similar - Led vulnerability management, penetration testing coordination, remediation workflows, and security assessments - Partnered with engineering teams to embed security into architecture, development, CI/CD, and production operations - Worked with identity and access management systems such as Okta, Auth0, SSO, MFA, RBAC, or related tooling - Evaluated, selected, or implemented security tools such as SIEM, DAST, vulnerability scanners, CSPM, endpoint security, or monitoring platforms - Used scripting or infrastructure-as-code tools such as Python, Bash, Terraform, or similar to automate security workflows - Communicated security risks, tradeoffs, and priorities clearly to technical and non-technical stakeholders - Made practical risk decisions in environments where speed, ambiguity, compliance, and security all matter What gives you an edge - You’ve been the first security hire or an early security leader at a startup - You’ve built security programs in healthcare, fintech, insurance, logistics, marketplace, or other regulated or operationally complex environments - You have deep experience with HIPAA, SOC 2, HITRUST, or healthcare security and privacy requirements - You’ve supported customer, partner, or enterprise security reviews in a B2B or healthcare environment - You’ve helped prepare for or lead security audits and compliance assessments - You have experience with AI security, including secure AI application development, model risk, data privacy, adversarial risk, or AI governance - You’ve worked closely with product and engineering teams to make security usable, scalable, and developer-friendly - You have experience with container security, Kubernetes, network security, endpoint security, or encryption standards - You hold certifications such as CISSP, CISM, AWS Certified Security Specialty, CEH, or similar The Interview ProcessWe aim to complete the interview process within 2–3 weeks. It will usually consist of: - Recruiter Screen: Background fit, motivation, and compensation alignment - Hiring Manager Interview: Security leadership, technical depth, and first-of-function experience - Technical Interview: Cloud security, application security, compliance, vulnerability management, and security architecture - Cross-Functional Interview: Collaboration style and ability to partner with engineering, product, IT, legal, and operations - References: Validation of performance, judgment, and working style What we offer - Meaningful pre-IPO equity - Medical, dental, and vision plans 100% paid for you and your dependents - Flexible PTO + 10 paid holidays per year - 401(k) with match - 16-week parental leave policy for birthing parent, 8 weeks for all other parents - HSA + FSA contributions - Life insurance, plus short and long-term disability coverage - Free daily lunch in-office - Annual learning stipend - Relocation assistance Our Technology Stack - AWS - GCP - Terraform and infrastructure-as-code tooling - TypeScript - Python - Bash - CI/CD systems - Okta - Auth0 - SIEM, DAST, vulnerability management, and cloud security tooling - Identity, access, and secrets management systems - Cloud networking and infrastructure tooling - Container and deployment systems - Serverless AWS, including AppSync, DynamoDB, Lambda, Amplify, CloudFormation, and Node - GraphQL - React Native and React Native for Web Equal Opportunity StatementSprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes. Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles on our official Sprinter Health Careers website. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

About Sprinter HealthAt Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system, driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors like a16z, General Catalyst, GV, and Accel and enjoys multi-year runway. About the RoleWe’re looking for a Senior Site Reliability Engineer who wants to build the reliability, infrastructure, and security foundations that power last-mile healthcare delivery at scale. At Sprinter, you’ll work on the operational backbone behind products that blend logistics, patient experience, safety, and medical operations. Our systems help determine whether patients get access to care, whether clinicians are routed efficiently, whether internal teams can operate effectively, and whether our platform can scale securely and reliably as the business grows. This role is ideal for someone who wants broad ownership across reliability, cloud infrastructure, security, observability, automation, and platform design. You’ll help raise the operational bar across engineering, reduce toil through infrastructure as code and scripting, strengthen our security posture, and guide architectural decisions that make our systems more resilient over time. If you want to make meaningful technical decisions, work across engineering and operations, and help shape the foundation of how a high-growth healthcare company scales, this is that role. Office LocationWe are a hybrid company based in the Bay Area with offices in both San Francisco and Menlo Park. For this requisition, we are open to remote candidates but will prioritize candidates who are local. We care about work-life balance and understand that there will be times where flexibility is needed. What you will do - Design, build, and improve the infrastructure that powers Sprinter’s patient care, clinician operations, internal tooling, and partner-facing systems - Improve reliability across distributed systems, cloud infrastructure, CI/CD, observability, and incident response - Raise the security baseline across cloud infrastructure, access controls, secrets management, identity, and operational workflows - Build and maintain infrastructure as code using Terraform and related tooling - Automate manual infrastructure and operational processes through scripting, tooling, and platform improvements - Partner with engineering teams to improve system architecture, deployment practices, monitoring, logging, and alerting - Troubleshoot complex issues across infrastructure, application, data, and operational boundaries - Help define reliability, security, and infrastructure standards that allow Sprinter to scale without creating brittle systems - Support incident response practices, postmortems, operational readiness, and continuous improvement across engineering - Make pragmatic tradeoffs between reliability, security, speed, and simplicity in a fast-moving startup environment What you have done - Spent 8+ years in site reliability engineering, platform engineering, infrastructure engineering, security engineering, or related technical roles - Led high-impact infrastructure, reliability, platform, or security projects end to end with minimal oversight - Built and operated production systems in cloud environments, ideally AWS and/or GCP - Worked deeply with infrastructure as code, ideally Terraform - Improved observability, monitoring, logging, alerting, and incident response practices across engineering teams - Automated infrastructure, deployment, or operational workflows using scripting languages such as Python, Bash, or TypeScript - Improved cloud security, access management, secrets management, networking, or operational controls - Troubleshot production issues across application, infrastructure, networking, and deployment layers - Worked in environments where reliability, security, ambiguity, and speed all matter - Made technical decisions that balanced immediate business needs with long-term scalability, reliability, and maintainability What gives you an edge - You’ve built or scaled infrastructure in health tech, logistics, marketplace, fintech, or other operationally complex environments - You’ve worked in mid- or growth-stage startups where speed, ambiguity, and pragmatic decision-making were required - You have experience improving security posture in a practical, engineering-friendly way - You’ve helped establish reliability standards, incident response practices, or platform patterns across an engineering org - You’re comfortable working directly with product engineers, data teams, operations, security stakeholders, and technical leadership - You have experience mentoring engineers and raising the operational bar across a broader engineering team - You’ve worked in regulated environments and understand the importance of privacy, security, and compliance best practices - You have people management experience or interest in growing into broader technical leadership over time The Interview ProcessWe aim to complete the interview process within 2–3 weeks. It will usually consist of: - Recruiter Screen: Background fit, motivation, and compensation alignment - Hiring Manager Interview: Experience and technical depth - Technical Interview: SRE fundamentals, observability, incident response, and disaster recovery - Soft Skills Interview: Collaboration style and compatibility with the teams this person will support - Reference Checks: Validation of performance and working style What we offer - Meaningful pre-IPO equity - Medical, dental, and vision plans 100% paid for you and your dependents - Flexible PTO + 10 paid holidays per year - 401(k) with match - 16-week parental leave policy for birthing parent, 8 weeks for all other parents - HSA + FSA contributions - Life insurance, plus short and long-term disability coverage - Free daily lunch in-office - Annual learning stipend - Relocation assistance Our Technology Stack - Terraform and infrastructure-as-code tooling - AWS - GCP - TypeScript - Python - Bash - CI/CD systems - Monitoring, logging, and observability platforms - Identity, access, and secrets management systems - Cloud networking and infrastructure tooling - Container and deployment systems - Serverless AWS, including AppSync, DynamoDB, Lambda, Amplify, CloudFormation, and Node - GraphQL - React Native and React Native for Web Equal Opportunity StatementSprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes. Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles on our official Sprinter Health Careers website. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

• Review and abstract professional medical records, including provider notes, encounters, and supporting documentation. • Assign ICD-10-CM, CPT, HCPCS, and applicable modifiers accurately, following national and payer-specific coding guidelines. • Validate that all codes are supported by provider documentation; query providers for clarification when necessary. • Maintain coding quality metrics (accuracy, productivity, and compliance) as defined by leadership. • Participate in internal and external coding audits; provide feedback to improve documentation and coding processes. • Stay current with updates to CPT, ICD-10, HCPCS, and CMS risk adjustment guidelines. • Maintain confidentiality and adhere to all HIPAA and compliance standards.