• Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs • Manage and administration of SOAR platforms • Use Phantom platform to enable automation and orchestration on various tools and technologies • Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers • Partner with security operations teams, threat intelligence groups and incident responders • Creation of reusable and efficient Python-based Playbooks

Role Description We are seeking a Corporate Accounts Receivable (AR) Specialist to join our rapidly growing Strategic Operations team at HHM Hotels; a dynamic department focused on turning time and cost savings into P&L impact for our owners. In this role, you will lead the day-to-day operations of our Expedia billing process while gaining direct exposure to virtually all major Property Management Systems (PMS) and collaborating across multiple corporate and on-property departments. This position provides an incredible opportunity to transition from field operations to a corporate team, where you will take direct ownership of your own dedicated project. - Review payments received from Expedia across multiple PMS systems - Reconcile payments with the AR ledger - Identify discrepancies and work with GM, accounting team, and Expedia to resolve quickly - Work with our external vendor, who handles the Expedia billing on our behalf - Gather AR aging report weekly from each property for review to ensure balances remain under 60 days - Work with the wider Strategic Operations team to scale the program - Prepare presentations on the program effectiveness and P&L impact - Practice safe work habits to ensure safety - Perform other duties as requested by management Qualifications - Bachelors degree strongly preferred - Previous accounting experience or equivalent training required - Proficient in using Excel - Knowledge of PMS/accounting systems preferred - Ideally, previous experience with Expedia Direct Billing process - Ideally, experience working with at least one PMS system - Understanding of AR invoicing and clearing process - Strong communication skills over email - Self-contained / exploratory mindset to solve problems - Comfortable communicating directly with General Managers / external Expedia reps Benefits - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program Work Environment and Context - This is a remote position, preferably based in Eastern Standard Time to align with team and business operations - Work schedule varies and may include occasionally working on holidays, weekends - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard What We Believe - People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Role Description The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. - Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention. - Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations. - Completes evaluations timely and coordinates team member coaching and training. - Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission. - Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results. - Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals. - Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches. - Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up. Qualifications - High School Diploma or Equivalent required - Associate's Degree Finance preferred - Associate's Degree Accounting preferred - Associate's Degree Related Field of Study preferred - Leading others 0-1 year required - Relevant finance, accounting, denials, patient financial services 2-3 years required Requirements - Strong accounting knowledge and understanding theory. - Knowledge of generally accepted accounting procedures and principles supervising. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Excellent problem-solving and decision-making skills. - Strong written and oral communication skills. - Strong attention to detail and organization. Benefits - Competitive base pay. - Comprehensive benefits. - Career advancement opportunities. - Differentials, premiums, and bonuses as applicable. - Recognition programs designed to celebrate contributions and support professional growth. Company Description Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

• Set-up sales orders/projects for new contracts based on contracted terms • Process Professional Services, SaaS, Subscription, Marketing Services, and other assorted billings in an accurate and timely manner • Process annual renewal billings for clients • Review and ensure all billings have been completed as part of Month End Close • Works closely with the Accounting Manager II to rectify any possible billing discrepancies • Assist with payment processing • Assist with client collections • Produce various reports as needed • Respond promptly to client billing inquiries • Assist with system improvement initiatives, streamlining and automating the billing processes • Provide backup support to other members of the finance team • Assist with ad hoc projects / research as needed • Other duties as assigned