• Work within an IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations. • Conduct tape service support for external tape systems in the z/OS Mainframe environment, including tape movement from silo to silo and preparing/updating tape administration documentation. • Provide status and activity reports on items of team activities. • Attend and participate in meetings. • Evaluate the customer’s mainframe processing requirements (e.g. scheduling requests, capacity concerns, and performance requirements) and comprehend/effectively communicate these requirements to customers and government employees (both orally and in writing). • Troubleshoot problems to minimize interruptions in the customer's critical business activities. • The contractor shall proactively identify and resolve system performance bottlenecks. • Notify the customer of the following: acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches. • Provide follow-up during incident management including ITSM ticket updates, system documentation, and what steps were taken to fix the issue, especially concerning items that are reportable. • Contacting the customer via phone/email may be required during incident management. • Contact customer for required system reporting such as: unannounced outages, service interruptions, and system restoral. These must fall within customer requirements/standards/service level agreement (SLA). • Provide the latest updates to any ongoing issues, possible workarounds, and incident resolutions to DISA Ecosystem, C2 cell, to the customer. • Receive and disseminate appropriate notifications for ASI, product upgrades, software updates, and COOP exercises. This is done to inform both internal and external customers of potential changes in operational service. • Support customer performance requirements and customer support policies/procedures in order to ensure that the customer’s SLA objectives are being achieved.

• Maintain operational revenue forecast for A&A • Compile data from various sources • Analyze and record monthly program activity • Meet regularly with Program Management and Business Development • Partner with Manager and Finance on month-end activities • Partner closely with Sales Operations for sales pipeline reporting • Improve processes in forecasting • Build relationships for effective communication and reporting

• Provides operational leadership in collaboration with Regional Senior Coding Managers by monitoring daily coding activities, assigning workloads to vendors, and tracking team performance against productivity and accuracy goals. • Ensures quality and compliance by adhering to coding guidelines, participating in quality and compliance audits, and developing, implementing, and reporting on corrective remediation plans. • Supports strategic and process improvement initiatives by maintaining and developing coding playbooks, workflows, and automation to reduce charge lag and address inefficiencies or system issues. • Partners with business development teams to monitor new business integrations and ensure coding workflows support operational and revenue objectives. • Monitors and reports on coding KPIs, analyzes data to identify trends affecting charge lag or revenue throughput, and develops data-driven workplans to improve performance. • Collaborates with Clinical Documentation Improvement (CDI), IT, providers, billing, and other RCM functions to ensure operational alignment and seamless workflows. • Partners with Coding Quality and Education teams to provide ongoing training and education to coders and providers on coding changes, best practices, and compliance standards. • Works with interoperability and IT teams to enhance EHR and coding systems, supporting automation and process efficiency. • Applies in-depth knowledge of anesthesia coding, including CPT, ICD-10, HCPCS, and ASA coding, as well as Medicare, Medicaid, Workers’ Compensation, anesthesia, and acute pain billing guidelines. • Provides essential RCM process support to meet client needs and maintains 100% retention of assigned RCM clients. • Demonstrates strong collaboration and interpersonal skills with staff, physicians, and external stakeholders, prioritizing work effectively and operating independently with minimal supervision. • Maintains professionalism, a positive disposition, and tolerance for diverse viewpoints in a dynamic, high-stakes environment.

• Own Global Hotline Operations Lead the full lifecycle of hotline services, including telephony setup, IVR configuration, recordings, vendor coordination, and ongoing maintenance. • Ensure services scale reliably across regions, languages, and customer volume. • Act as the internal subject matter expert for hotline capabilities, constraints, and best practices. • Manage relationships with global telephony providers, call centers, and interpretation partners. • Provide ongoing feedback on agent protocols, call handling, and interpretation quality. • Resolve ad hoc vendor issues and ensure responsiveness for high volume and enterprise customers. • Support implementations by coordinating hotline setup, testing, and launch readiness. • Collaborate with Implementation Managers to ensure smooth, on time deployments. • Conduct routine hotline testing and maintain detailed audit logs.