Agero, Inc.

Role Description The Senior Manager, Governance, Risk, and Compliance (GRC) is a strategic leadership position accountable for the architectural integrity of the organization's cybersecurity policies, risk governance frameworks, and contractual compliance standards. Reporting directly to the Chief Information Security Officer (CISO), this role oversees the end-to-end audit lifecycle, external security certifications, and client trust assessments across the enterprise B2B2C platform. The Senior Manager partners across Security, Engineering, and Legal to engineer security exhibits, manage the third-party vendor risk ecosystem, and drive the modernization of GRC operations through automated compliance tooling and generative AI applications. This position ensures that the organization’s security and privacy controls scale alongside evolving regulatory environments while maintaining the rigorous security posture expected by major automotive, insurance, and fleet enterprise partners. Key Outcomes - Audit Lifecycle & Client Trust Leadership: Command the end-to-end response strategy for annual client security assessments; direct the preparation and multi-day presentation of complex technical evidence to sophisticated enterprise partners. - External Framework Certification: Own the successful execution, maintenance, and scope validation of core compliance frameworks, including PCI-DSS, ISO 27001, SOC2 Type II, and TISAX. - Contractual Security Engineering: Partner with the Legal and Strategic Procurement teams to draft, review, and negotiate security exhibits within client and vendor contracts, ensuring committed promises align directly with technical capabilities. - Policy Architecture & Governance: Develop, implement, and enforce a comprehensive library of corporate security policies that satisfy global standards while remaining functional and frictionless for a software-driven enterprise. - Regulatory Compliance & Privacy Design: Monitor global regulatory environments (e.g., CCPA/CPRA, GDPR, and emerging automotive cybersecurity mandates); collaborate with Privacy Owners to design underlying cyber strategies, documentation, and procedures. - GRC Automation & Technology Innovation: Direct the modernization of the GRC infrastructure by maximizing the ROI of continuous monitoring platforms and deploying/tuning Generative AI tools to automate high-volume compliance workflows. - Cross-Functional Security Integration: Serve as a core member of the Cybersecurity leadership team, collaborating with Product and Engineering leads to ensure security and legal requirements are embedded natively into the product development lifecycle. - Team Leadership & Development: Directly manage, mentor, and evaluate the performance of GRC team professionals, aligning resource allocation with the organization's audit pipeline and strategic deadlines. Qualifications - Education: Bachelor's degree in Computer Science, Information Security, Information Technology, or a related technical field is required. Active CISSP or CISM certification is required. - Experience: 8+ years of progressive experience in Cybersecurity, GRC, or IT Audit. A minimum of 2 years of direct people management or leadership experience. Proven track record managing complex frameworks (SOC2, PCI, ISO, TISAX), translating technical controls into contractual language, and implementing automated GRC workflows. Privacy, cloud-architecture, or specialized IT audit certifications are highly preferred. Knowledge, Skills & Abilities - Audit Command & Framework Expertise: Capable of leading enterprise-level certification lifecycles (SOC2, PCI, ISO, TISAX) and orchestrating complex evidence presentations for sophisticated, tier-one client stakeholders. - Contractual Literacy & Legal Alignment: Can collaborate with Legal Counsel to interpret, draft, and negotiate complex security exhibits, ensuring technical parameters are accurately reflected in commercial and vendor agreements. - GRC Automation & Technical Innovation: Proficient in leveraging compliance automation platforms and utilizing Generative AI/LLM tools to scale evidence collection and automate security questionnaire responses. - Regulatory Synthesis & Privacy Design: Capable of translating shifting global privacy laws and government cybersecurity mandates into actionable corporate strategies, operational procedures, and policy requirements. - Executive & Adaptable Communication: Can shift communication style fluidly between a "deep dive" technical review with Software Engineers and an executive "risk briefing" with General Counsel or client C-suites. - Policy Architecture & Systems Thinking: Capable of designing a comprehensive security policy framework that scales to satisfy rigorous enterprise auditing while supporting a developer-friendly, agile technology ecosystem. - Strategic Problem Solving & Risk Remediation: Approaches control deficiencies and compliance gaps with a proactive mindset; capable of conducting root-cause analyses and designing scalable, risk-adjusted remediation strategies to protect the organization's security posture. - Strategic Relationship Management & Influencing: Capable of serving as a cybersecurity evangelist to cultivate deep, trust-based partnerships across enterprise leadership; utilizes strategic diplomacy to align cross-functional goals and successfully drive complex security initiatives without relying on direct authority. Benefits - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs: Join Agero and experience a workplace that invests in your success both personally and professionally.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Position Summary As the Office Manager in Medford, you are the primary human power behind our headquarters. You ensure that every associate, client, and guest experiences our culture of service excellence from the moment they walk in or call. You are a high-energy “people person” who thrives in a fast-paced environment and possesses the agility to manage multiple priorities simultaneously. Beyond traditional administrative tasks, you have the creative freedom to rethink the “Medford Experience”, streamlining daily amenities and designing signature office events that foster a deep sense of community and belonging. Essential Functions - Act as the welcoming point of contact for all on-site visitors; determine the nature of their business, announce them to appropriate personnel, and partner with the Facilities team to monitor visitor access/issue security badges. - Manage all incoming phone calls with professionalism and clarity, triaging to the appropriate contacts; retrieve and forward voicemail messages promptly; and provide callers with necessary information. - Demonstrate ability to de-escalate challenging incoming calls, navigating with grace while maintaining professionalism and understanding necessary protocols. Connect incoming inquiries with appropriate internal teams to further assist. - Maintain confidentiality regarding all internal information and communications, acting as a trusted resource for the Medford team. - Support and assist in the execution of Medford office events while leveraging the opportunity to create new signature events that enhance the employee experience. - Maintain a high standard across all shared spaces, including the kitchen, lobby, and common areas, ensuring they are consistently organized, stocked, and presentation-ready. - Build and maintain strong relationships with external vendors and caterers, ensuring high-quality service and variety for teams. - Partner with the Engagement Team to prepare all New Hire packages for orientation, ensuring a seamless and welcoming “Day 1”. - Expertly schedule and manage conference rooms, coordinating logistics for multiple concurrent meetings and providing high-level support to leadership. - Order and set-up food for internal meetings and client visits, ensuring conference rooms are prepared, professional, and welcoming. - Order, track and distribute office food and beverages. - Perform general clerical duties such as filing, photocopy, scanning mail, and collating with high attention to detail. Who You Are: - 1-2 years experience in a similar role - Strong, effective communicator with ability to convey information clearly and professionally to diverse audiences. - “People first mindset” and passion for internal customer service. You understand that your energy and responsiveness sets the tone for the office. - You thrive in a fast-paced and dynamic environment. Ability to pivot quickly between tasks. - A natural collaborator and connector who has experience working effectively with different departments to achieve shared goals. - You take ownership of the office environment and your tasks, maintaining a high level of responsibility and confidentiality. - Proficiency is Google Workspace - Knowledge of corporate phone and triaging - High attention to detail with ability to multitask and prioritize in a high-volume environment. - You look for opportunities to “upgrade” the status quo and drive great outcomes for our people. Hiring In: - Medford, MA (this is an on-site role) *This is a Contract/Temporary role. Expected duration up to 3 months. The anticipated closing date to submit applications for this role is June 15, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. Medford $25—$30 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Reporting to the Chief Strategy Officer, you’ll be joining a team that supports Agero’s corporate strategy. • Assist the commercial and strategy teams in research, analysis, and execution of our strategic initiatives. • Provide the critical data and insights needed to shape our product and positioning choices. • Drive informed decision making, create positive action in the market. • Support the design and management of projects within our commercial strategy. • Assist product and marketing leads by compiling internal data, customer research, and market assessments. • Perform quantitative analyses and provide data-driven insights for product strategy. • Conduct secondary research to support market assessment and identification of key strategic trends. • Monitor and report relevant industry news to support competitive intelligence.

• Leads and drives the successful launch of sophisticated data product initiatives, demonstrating a proven track record of delivering high-quality products on time and within budget. • These data products are used to deliver data-driven insights through reporting, analytics and AI. • Possesses expertise in crafting and implementing effective go-to-market strategies. • Takes ownership of the entire product lifecycle, from initial ideation to launch and beyond. • Proactively engages in identifying and assessing potential business or technology partnerships, conducting thorough due diligence. • Effectively collaborates with both technical and non-technical stakeholders, gathering and prioritizing product and customer requirements. • Demonstrates a keen understanding of the competitive landscape and industry trends. • Develops compelling business cases and strategies, aligning them with market demands. • Collaborates closely with engineering, sales, marketing, and support teams to ensure seamless coordination and achievement of revenue and customer satisfaction objectives. • Excels in building strong partnerships across various functions to drive the overall success of data product initiatives.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A: Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & NightsStart times between 4am and 11:00pm EST CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - Afternoons, Evenings, & NightsStart times between 12pm and 5pm EST About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: FULL START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights. Start times between 4am - 11pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 3:00 am to 11:30 am: Wed|Thu off || Mon|Sun off - 4:00 am to 12:30 pm: Mon|Tue off || Fri|Sun off - 5:00 am to 1:30 pm: Mon|Sat off || Wed|Thu off - 6:00 am to 2:30 pm: Tue|Wed off || Thu|Fri off - 7:00 am to 3:30 pm: Mon|Sat off || Wed|Sun off - 8:00 am to 4:30 pm:Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. Afternoons, Evenings, & NightsStart times between 12pm - 5pm EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 12:00 pm to 8:30 pm: Mon|Tue off || Tue|Wed off || Thu|Fri off - 2:00 pm to 10:30 pm: Mon|Sun off || Wed|Thu off || Fri|Sat off - 3:00 pm to 11:30 pm: Tue|Sun off || Mon|Sat off || Mon|Tue off - 5:00 pm to 1:30 am: Thu|Fri off || Tue|Sat off || Fri|Sun off - 5:30 pm to 2:00 am: Tue|Wed off || Mon|Thu off Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.