• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, etc)

• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings. • Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership. • Mentor other team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for highly complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

• Become the bridge between Hightouch and our largest Fortune 5000 customers • Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption • Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent • Strive to understand customer requirements and issues at a molecular level • Guide the customer into their ideal future state • Guide the innovation of the Hightouch platform

Role Description Stefanini Group is currently looking for a Sr. Technical Services Manager to be part of our Infrastructure Services Division. This role will act as a single point of contact and will focus on ensuring Operational Readiness and Governance Oversight for one of our key strategic accounts within EMEA. - Help mature internal processes, break down work into logical function groupings to enable the team to deliver early and often. - Manage customer expectations while establishing and maintaining clear accountabilities. - Ensure clarity of delivery commitments, prioritize and re-prioritize to maximize value. - Manage effective communications with senior-level Customer stakeholders, project delivery teams, internal delivery teams, 3rd party vendors, etc. - Effectively address bottlenecks and anticipate trade-offs to balance security and business needs against team or technology constraints. - Manage Issues and Risks across all service components helping to remove barriers. - Defines and Maintains ongoing Governance (reporting, monitoring, escalation, controls). - Drive cross-team efforts, define well-considered objectives and metrics, and collect and analyze data to guide decision-making. - Maintain and communicate the team's progress report, program metrics, project and operational risk matrices, deliverable timelines, project dependencies, etc. - Defines and writes policies, controls and SOPs as per the Customers' needs and follows with the implementation. - Remove impediments for teams and shields teams from external interruptions. - Issues tracking and action planning / ownership. Qualifications - 7+ years of professional IT experience including managing and/or coordinating multi-disciplinary teams working with Microsoft Endpoint & M365 Digital Workplace platforms. - 3+ years of technical project management experience. (desired but not mandatory). - Experience with designing, implementing, and running / monitoring ITIL core processes like incident, request fulfillment, change management, and problem management (investigation and remediation). - Experience in aligning Customer's organization with Evergreen Processes (Microsoft Roadmap) specific to Microsoft Endpoint Mgmt. & O365 Technologies. Requirements - Operating Systems: General understanding of Windows and Linux operating environments, their administration, and common system management tasks. - Virtualization & Infrastructure: Familiarity with virtualization technologies (VMWare, Citrix) and infrastructure tools (NetApp for storage, Rubrik, and Azure File Sync for backup management). - Networking: Basic knowledge of network architecture and key devices (Cisco and Fortinet products such as routers, switches, firewalls, proxies, DNS). Understanding of network security principles and load balancing. - Security Services: General understanding of security tools such as SIEM (Splunk), EDR (Crowdstrike), AV, and firewall technologies. Familiarity with Identity and Access Management (IAM) solutions in both infrastructure and security contexts (e.g., Active Directory, Archer GRC). - Cloud & Hybrid Infrastructure: Knowledge of hybrid cloud solutions (Azure), including cloud monitoring, storage, backup, and migration planning. - Modern Endpoint Management: General understanding of Microsoft Endpoint management tools (Windows & Mobile devices), OS deployment and maintenance, and Virtual Desktop Infrastructure (VDI). - Digital Workplace Platforms: Familiarity with Microsoft 365 services, including Exchange, SharePoint, and Teams. Basic understanding of Evergreen processes and how Microsoft technologies evolve. - IT Asset & Order Management: Knowledge of software and hardware asset management processes, including procurement, order management, and asset lifecycle tracking. - Basic knowledge of automation frameworks and tools (e.g., RPA, Ansible). - Familiarity with AI concepts, including machine learning, natural language processing, and AI-driven analytics. - Awareness of how automation and AI can enhance service. - Extensive knowledge of Service Delivery processes and procedures. - Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT, etc. - Ability to understand technical and business aspects of IT risk, and to communicate those risks to management, business, and technical units. - Ability to act calmly and competently in high-pressure, high-stress situations. - Excellent written and verbal communication skills, interpersonal and collaborative skills. - High level of personal integrity, as well as the ability to professionally handle confidential matters. - High degree of initiative, dependability, and ability to work with little supervision. - Strong deductive reasoning, critical thinking, problem solving, and prioritization skills. - Experience assisting the development and maintenance of tools, procedures, and documentation. - Customer service including the resolution of customer escalations, incident handling, and response. - Excellent written and verbal communication skills in English. - Proficient in MS tools: Excel, PowerPoint. - Certifications in Project Management & Agile PM/Prince2/PMP are desirable but not mandatory. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. - We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. - Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. - We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. - If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.