Plume

Role Description Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities - Serve as the primary technical and operational point of contact for assigned customer accounts. - Build trusted relationships with ISP and Enterprise technical stakeholders. - Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. - Drive technical issue resolution, escalation management, and follow-through to completion. - Support customer onboarding, deployments, integrations, release planning, and operational readiness. - Help customers successfully adopt and operationalize Plume platform capabilities and tools. - Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. - Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. - Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. - Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. - Lead regular technical reviews, status meetings, and customer operational governance discussions. - Translate customer feedback into actionable recommendations for Product and Engineering teams. - Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. - Partner with Engineering and Support teams on complex technical escalations when needed. - Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. - Equivalent practical experience will also be considered. - Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. - Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. - Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. - Proven experience managing customer relationships and coordinating cross-functional technical initiatives. - Experience handling technical escalations and driving issue resolution across multiple teams. - Strong organizational, analytical, and project coordination skills. - Comfortable operating in fast-paced environments with evolving priorities. - Ability to learn new technologies and platforms quickly. Required Skills - Excellent verbal and written communication skills. - Strong stakeholder management and customer engagement abilities. - Ability to independently lead customer technical discussions and operational reviews. - Strong problem-solving and troubleshooting mindset. - Excellent organizational and follow-through skills. - Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills - Working knowledge of cloud platforms, SaaS environments, and APIs. - Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. - Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. - Familiarity with data analysis and reporting tools. - Ability to run or interpret SQL queries and technical reports is preferred. - Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience - ISP or telecommunications industry experience. - Vendor-side experience supporting service providers or enterprise customers. - Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. - Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. - Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. - Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills - Advanced SQL or analytics experience. - Scripting or coding experience. - Cloud architecture certifications or experience. - Deep packet/network troubleshooting expertise. - Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications - CCNA / CCNP - CWNA / CWSP - AWS Certified Cloud Practitioner or Solutions Architect - PMP or equivalent project/program management certification - ITIL Foundation or similar operational certification

Title: Staff Product Manager Location: United States - Remote Job Description: At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Role Description: As Staff Product Manager, API & Developer Ecosystem, you will own the vision, strategy, and success of Plume’s API gateway platform and the developer ecosystem built on top of it. This includes defining and driving the roadmap for USP (TR-369) and TR-181 data model–based interfaces, API gateway architecture, and the tooling that enables ISP and third-party developers to build, test, and deploy integrations at scale across millions of connected homes. You’ll be equal parts WiFi domain expert, standards authority, platform product leader, and developer advocate—someone who can author and review data model schemas, shape git-based cookbook workflows for partner onboarding, and rally cross-functional teams to deliver world-class developer experiences. You’ll be the founding force behind Plume’s external developer ecosystem, establishing the programs, documentation, and community that turn our API gateway into an open platform ISPs and their technology partners build on. This is a high-visibility, high-impact role for a technical product leader who bridges deep WiFi, protocol, and data-model expertise with the ability to build thriving developer communities—someone equally comfortable analyzing 802.11 roaming behavior, debating USP message semantics in a BBF working group, and presenting a platform go-to-market strategy to executives. Responsibilities: - Drive forward the API Gateway & Data Model Roadmap: define and prioritize the product roadmap for Plume’s API gateway, USP (TR-369) controller interfaces, and TR-181 data model extensions, aligning with company strategy and ISP partner needs. - Build the Developer Ecosystem: establish and grow an external developer program from the ground up—including developer portals, documentation, sandbox environments, sample cookbooks, and community engagement—to drive third-party adoption of Plume’s platform APIs. - Drive Standards & Data Schema Design: represent Plume in Broadband Forum (BBF) and related standards bodies; author, review, and extend TR-181 data model objects and USP protocol specifications to meet product and partner requirements. - Shape Git-Based Cookbook & Integration Workflows: define the product experience for git-managed configuration cookbooks, CI/CD pipelines, and version-controlled integration templates that partners and internal teams use to onboard, customize, and deploy API-driven services. - Lead Cross-Functional Collaboration: partner with engineering, firmware, cloud platform, marketing, sales, and customer success teams to deliver cohesive API products and developer tools. - Champion the Voice of the Customer & Partner: ensure ISP operator needs, developer pain points, and partner integration requirements are at the heart of every platform decision. - Measure, Learn & Adapt: define API adoption metrics, developer engagement KPIs, and integration success criteria; use data-driven insights to iterate on the platform and ecosystem strategy. Qualifications: - BS/MS/PhD in Computer Science, Engineering, Telecommunications, or related field. - 8+ years in technical product management, platform engineering, or developer relations roles within the broadband, telecommunications, or connected-home industry. - Strong working knowledge of USP (TR-369), TR-069, and TR-181 data models—including experience authoring, extending, or reviewing data model schema definitions. - Hands-on experience with API gateway platforms, RESTful and event-driven API design, and developer tooling (OpenAPI/Swagger, Postman, developer portals). - Proficiency with git-based workflows, configuration-as-code patterns, and cookbook/recipe-style integration templates (e.g., Chef, Ansible, or custom git-managed cookbooks). - Previous active participation in a standards body or alliance (BBF, IETF, IEEE, or similar); experience contributing to or editing published specifications is strongly preferred. - Experience building or scaling a developer ecosystem, partner program, or external API platform for a B2B or infrastructure product. - In-depth knowledge of WiFi technologies and standards (802.11a/b/g/n/ac/ax/be), including RF fundamentals, roaming, mesh networking, band steering, and QoS mechanisms. Ability to serve as a resident WiFi subject-matter expert within the organization. - Current CWNA (Certified Wireless Network Administrator) certification required; CWSP, CWDP, CWAP, or CWNE certification strongly preferred. Experience & Skills: - Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle for platform or API products. - Deep technical acumen spanning WiFi (802.11 standards, RF design, mesh architectures) and broadband protocols, with the ability to read and write data model schemas, discuss API architecture and protocol tradeoffs with engineering, and contribute hands-on to specification documents. - Proven ability to establish developer programs from scratch: writing technical documentation, creating quickstart guides and cookbooks, and building feedback loops with an external developer community. - Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the platform. - Proficiency in Jira, Confluence, git (including branching strategies, pull-request workflows, and CI/CD pipelines), and other product development tools. - Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping. - Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and developer experience innovation. - Experience managing platform products at large scale, including API versioning, backward compatibility, rate limiting, and ensuring performance, reliability, and security for enterprise customers and their developer communities. We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $159,000.00 - $185,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

Role Description Plume is looking for a BI / Analytics Analyst to transform large-scale Wi-Fi and device telemetry into clear, actionable insights. You will own key metrics, build reliable dashboards, and partner closely with Product, Customer Success, and Operations to improve customer experience and business outcomes. What You’ll Do: - Build and maintain dashboards and reports for product, customer, and operational performance - Write advanced SQL to analyze high-volume, time-series telemetry data - Define, validate, and own KPIs related to Wi-Fi performance, stability, and customer experience - Perform root-cause analysis for performance changes, incidents, and releases - Translate complex data into clear insights and recommendations for stakeholders Qualifications - 3+ years of experience in BI, analytics, or product analytics - Expert SQL skills and experience with modern data warehouses - Strong experience with BI tools (Tableau, Looker, Power BI, or similar) - Ability to work with noisy, imperfect data and derive signal - Strong business judgment and communication skills Requirements - Experience with telemetry, IoT, networking, or platform data (Nice to Have) - Exposure to Python or basic statistical analysis (Nice to Have) Benefits - Anticipated base compensation range of $90,000 - $100,000 + bonus + equity + benefits - 401k plan and a company match - Basic life insurance - Unparalleled health, dental, vision, and other benefits and perks

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Role Description: At Plume, we are building a suite of smart home services with delightful end-to-end user experiences. The humble and super talented team of designers at Plume sweat over making technology accessible, friendly, and delightful. Along the way, we ensure that working at Plume is a satisfying, memorable and learning experience for all. The Senior Product Designer role requires you to employ a diverse set of techniques to discover, define and address latent user needs across the whole spectrum of the Plume customer journey. Responsibilities: - Shape the end-to-end experience of our consumer mobile app — from early concept and user flows through pixel-perfect, production-ready assets handed off to engineering - Drive native app design across iOS and Android, applying platform-specific conventions (Human Interface Guidelines, Material Design) while maintaining a cohesive cross-platform product identity - Co-own and evolve our design system. Build and maintain reusable component libraries, tokens, and documentation that scale with the product - Lead user research and usability testing initiatives to validate design hypotheses, uncover pain points, and inform product direction with real user insight - Champion accessibility throughout the design process, ensuring our product meets or exceeds WCAG standards and feels inclusive to all users - Partner closely with product managers, engineers, and other designers to align design strategy with product goals and ship experiences on time and on spec - Prototype click-through experiences in Figma or ProtoPie to communicate and validate ideas quickly across varying levels of fidelity - Continue to build on you existing AI experience with the mindset of always looking for new areas of automation and efficiency. The role of the designer is changing but the need for our expertise and skill sets has never been greater. Qualifications: - 10+ years of experience of product design in SaaS platforms and specifically in B2B applications and services. Designing for high quality web enterprise reporting and analytics products - Excellent communicator — both within our design team, and with external stakeholders - Curious, self-motivated, and collaborative. - Believe in shipping on-time, on-spec. - Great sense of aesthetic - visually current and forward-looking. - People and work that inspires you, come from all walks of life, not just the field of design. You are able to clearly articulate why they are inspirational to you. - Experience with major design frameworks such as design thinking. - Required expertise in Figma and experience with Confluence and Jira. - Required: link to the online portfolio of your prior work. We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $128,525.00 - $155,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting. #RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

• Building and maintaining production-grade data pipelines in cloud data warehouses such as Google BigQuery or equivalent, following architectural standards set by the Director of Data and AI. • Designing and developing dbt models across bronze, silver, and gold layers, including a focus on quality and governance via automated tests, documentation, and incremental load strategies. • Creating and optimizing Airflow DAGs for data workflow orchestration, including scheduling, dependency management, error handling, and alerting. • Implement dimensional data models and data mart structures — guided by the team's modeling standards — that support clinical BI and ML feature consumption. • Crafting easy-to-understand visualizations and dashboards that align with commonly used business analytic standards in Looker or equivalent BI tools in close collaboration with product analytics, finance, operations, growth, and clinical stakeholders. • Integrating healthcare data from sources such as EHRs, Stripe, 3rd-party APIs, and application database feeds, normalizing incoming data into the unified data platform. • Applying HIPAA-compliant data handling practices, including PHI/PII masking, tokenization, audit logging, and role-based access controls across all pipeline and AI system work. • Architecting and implementing RAG pipelines — including document ingestion, chunking, embedding generation, and retrieval — using frameworks such as LangChain or LangGraph • Supporting MLOps workflows, including model training pipeline maintenance, deployment support, performance monitoring, and retraining triggers. • Code reviewing PRs from teammates, providing constructive technical feedback to peers, and upholding the team's engineering standards. • Collaborating closely with product managers to understand requirements and deliver reliable data and AI products. • Monitoring and triaging assigned pipeline and data quality failures, escalating architectural issues as appropriate. • Documenting pipeline designs, data models, and technical decisions in alignment with the team's governance and lineage tracking standards. • Evaluating new tools and frameworks, providing hands-on prototyping and technical assessments.

• Lead the strategic direction and overall management of financial planning, budgeting, and forecasting processes in collaboration with the COO and executive leadership. • Monitor financial performance, analyze key metrics, and provide insights for operational decision-making. • Support the COO in evaluating market opportunities, roadmap trade-offs, and competitive positioning. • Assist in translating financial insights into compelling narratives to inform internal decision-making and support external partnerships. • Provide strategic oversight for the bi-annual budgeting process for the organization, guiding the Accounting Manager in project management and asset preparation. • Oversee and ensure the integrity and timely completion of the month-end close process, providing strategic review of financial statements and insights for executive leadership. • Ensure that cross-departmental inbound requests are efficiently managed and resolved by the accounting team, serving as an ultimate escalation point for complex issues. • Oversee the overall invoicing and expense management processes, ensuring effectiveness and compliance, and serving as the ultimate escalation point for critical unpaid invoices or systemic issues. • Establish and champion the development and maintenance of robust standard operating procedures for financial processes, ensuring their effectiveness and compliance, and providing guidance to the Accounting Manager. • Develop and maintain the treasury management policy, providing strategic oversight of cash flow and allocation, and ensuring financial stability. • Provide strategic guidance and ultimate review for the annual update of MSA agreements between our PC and MSO and the appropriate allocation of cash across corporate entities, ensuring compliance and optimal financial structuring. • Strategically oversee all quarterly and annual tax filings, ensuring compliance and optimizing tax positions, and serving as the executive point of contact for complex tax matters. • Manage and mentor our Accounting Manager, fostering their growth and ensuring they effectively lead the offshore accounting team to complete daily accounting tasks and monthly close, ensuring efficient and effective processes across all accounting functions, and monitoring key performance indicators (KPIs) to drive continuous improvement. • Support the operational maturation of the organization holistically via common business operating frameworks and tools. • Utilize data analysis to drive operational improvements and inform strategic decisions.

Title: Senior Software QA Engineer (WiFi) Location: Palo Alto, CA Job Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. About Plume Plume is redefining home connectivity with the world’s most advanced cloud-managed WiFi platform. Our Platform-as-a-Service (PaaS) enables service providers to deliver highly scalable, data-driven, and continuously evolving customer experiences. Role Overview We are seeking a Senior Wireless QA Engineer to lead quality initiatives for our WiFi platform. This role goes beyond execution—you will drive test strategy, automation, and system-level validation for complex wireless systems. What You’ll Do - Own end-to-end QA strategy for WiFi features, including connectivity, performance, roaming, and stability. - Design, develop, and execute comprehensive test plans for embedded and cloud-integrated wireless systems. - Lead test automation efforts, improving coverage, scalability, and CI/CD integration. - Validate 802.11 protocol behaviors (roaming, steering, QoS). - Drive system-level and interoperability testing across devices and environments. - Analyze and debug issues using logs, packet captures, and telemetry. - Perform root cause analysis and ensure high-quality fixes. - Develop test frameworks, tools, and infrastructure. - Contribute to release readiness and quality metrics. - Mentor junior QA engineers. What You’ll Bring - 5–8+ years of experience in wireless, embedded systems, or networking QA. - Strong understanding of WiFi standards (802.11 a/b/g/n/ac/ax). - Knowledge of networking fundamentals (TCP/IP, VLANs, NAT, DHCP, DNS). - Experience with packet analysis tools (Wireshark, tcpdump). - Strong Python skills; C/C++ is a plus. - Experience with test automation frameworks. - Familiarity with Linux-based systems. Nice to Have - Experience with mesh WiFi systems - Cloud-managed networking platforms - CI/CD pipelines and test infrastructure - Performance benchmarking What Sets You Apart - Systems thinking and proactive quality mindset - Ability to work independently and influence teams - Customer-first approach to quality We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $110,000.00 - $140,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting. #RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

Role Description Plume’s Core Engineering team is looking for a Senior Wireless Firmware Engineer with deep expertise in WiFi driver development to lead innovation for large-scale WiFi and broadband solutions. You will work across embedded firmware, wireless drivers, and system-level software to enable high-performance, scalable, and reliable WiFi experiences. This is a high-impact senior role where you will lead complex initiatives in wireless networking, performance optimization, and large-scale deployments, while mentoring other engineers and influencing system architecture. What You’ll Do - Lead design and development of WiFi firmware and driver architecture for next-generation wireless platforms - Own critical components of the WiFi stack and drive technical direction across projects - Mentor junior engineers and provide technical guidance across firmware and driver domains - Design, develop, and optimize WiFi firmware and low-level wireless drivers - Work on IEEE 802.11 stack (WiFi 4/5/6/6E/7), including MAC/PHY layers - Debug and optimize WiFi drivers with chipset/SoC vendors - Analyze network behavior and improve performance (throughput, latency, reliability) - Participate in full software lifecycle: design, development, testing, deployment, and support - Troubleshoot complex system-level issues across firmware, drivers, and networking stacks Qualifications - BS/MS/PhD in Computer Science, Electrical Engineering, or related field - 8+ years of experience in embedded systems, firmware, or driver development - Proven experience leading complex technical projects end-to-end - Strong expertise in C/C++ - Deep experience with WiFi driver development at chipset/SoC level - Strong understanding of Linux kernel and networking stack - Deep knowledge of IEEE 802.11 MAC and PHY layers - Experience with OpenWRT, RDK, or OpenSync - Strong debugging and performance optimization skills Preferred Qualifications - Experience with Broadcom, Qualcomm, or MediaTek WiFi chipsets - Experience with mesh networking and large-scale deployments - Knowledge of MU-MIMO, OFDMA, beamforming, WiFi 7 - Python or scripting for automation - Familiarity with cloud-managed networking systems What You Bring - Strong ownership and leadership mindset - Ability to solve complex, ambiguous problems - Experience mentoring engineers - Excellent communication and collaboration skills - Passion for building high-performance wireless systems Benefits - 401 (k) plan and a company match - Basic life insurance - Unparalleled health, dental, vision, and other benefits and perks Company Description As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Senior Product Manager, Plume Home, you will be on a team that owns the vision and success of the Plume Home end-user mobile applications deployed to our ISP partners globally. You’ll be the driving force that connects customer needs, market opportunity, and company strategy turning insights into innovative solutions that redefine how ISPs and their customers experience best-in-class home WiFi connectivity. You’ll act as the product’s chief evangelist, rallying cross-functional teams to deliver world-class experiences and ensuring every launch is both impactful in the market and aligned with Plume’s broader mission. From shaping the roadmap and differentiating against competitors, to defining product messaging and enabling sales success, you’ll be at the center of bringing our products to life. This is a high-visibility, high-impact role for a strategic product leader who is equally comfortable in front of customers, executives, and engineers and who thrives on translating bold ideas into products that ISPs and their customers can’t live without. Responsibilities - Champion the Voice of the Customer: ensure customer needs, expectations, and outcomes are at the heart of every product decision. - Define & Drive Strategy: set product vision, roadmap, investment priorities, and success metrics in alignment with company objectives. - Lead the Product Lifecycle: lead from discovery and business case through design, build, launch, scale, and retirement. - Prioritize with Purpose: translate insights, competitive analysis, and business goals into clear requirements and development priorities. - Lead Cross-Functional Collaboration: partner with engineering, marketing, sales, support, finance, and PR to deliver market-leading products. - Advocate for Impact: ensure solutions solve real pain points, create measurable business value, and enhance customer satisfaction. - Measure, Learn & Adapt: define metrics to track performance, and use data-driven insights to iterate, improve, and inspire future development. Qualifications - BS/MS/PhD in Computer Science, Engineering, or related field. - 8+ years managing connected products with significant experience leading mobile-first solutions (iOS/Android) and delivering successful apps at scale. - Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle. - Proven experience employing a customer-centric approach, turning customer insights and market research into differentiated product features and experiences that drive adoption, engagement, and retention. - Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the product. - Demonstrated experience working directly with UX designers, engineers (mobile, cloud, firmware), and QA to launch products 0-1. - Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping. - Proficiency in Jira, Confluence, Figma and other product development tools. - A strong technical acumen with experience discussing architecture, APIs, and platform tradeoffs with engineering teams. - Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and prototyping. - Experience managing products at large scale, including handling growth in active users, evolving features, and ensuring performance, reliability, and security for enterprise customers. Requirements - #LI-Remote - Salary Range: $145,000 - 170,000 Company Description As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Plume operates on a recurring revenue model that depends on our ISP customers realizing sustained, high value from their investment in our services. As a result, Customer Success is critical to our long-term growth and profitability. We will only succeed if our customers can effectively leverage the Plume platform to grow their businesses, reduce churn, lower service costs, and increase customer satisfaction. To support our continued growth, we are seeking an experienced Customer Success Manager to drive adoption, consumption, and value realization for our strategic ISP customers. This role is responsible for customer onboarding, driving adoption, building advocacy, supporting retention, and identifying cross-sell and upsell opportunities (without direct closing or quota responsibility). We are highly outcome-focused, prioritizing measurable, real-world results. As a Strategic Success Manager, you will work closely with Sales, Product, Marketing, and Technical teams to ensure customers achieve maximum value from the Plume platform. Responsibilities - Drive Customer Success Outcomes for an Assigned Portfolio - Own the overall success, adoption, and long-term value realization for an assigned portfolio of strategic ISP customers. - Lead customer onboarding in a high-growth environment, orchestrating activities across Plume’s technical, consulting, and support teams. - Develop a deep understanding of each customer’s business, go-to-market strategy, competitive landscape, and key success drivers. - Understand how customers derive value from the Plume platform and services, and proactively guide them toward best practices. - Lead regular business reviews and act as a trusted advisor, with a focus on go-to-market and marketing strategy. - Improve customer health, satisfaction, and lifetime value through increased adoption and proactive engagement. - Identify and support cross-sell and upsell opportunities in collaboration with Internal Sales teams and partners (non-quota-carrying). - Manage customer contractual obligations throughout the contract lifecycle. - Drive renewals and proactively mitigate churn risk. - Contribute to the Growth and Maturity of the Customer Success Practice - Actively contribute to the evolution and scalability of Plume’s Customer Success practice in support of aggressive growth objectives. - Identify opportunities for continuous improvement in processes, tooling, and engagement models. - Recognize trends and patterns across similarly situated customers to inform strategy and best practices. - Stay informed on industry best practices and apply relevant insights to Plume’s customer success approach. - Help define and codify the “Plume way” of Customer Success management. - Cross-Functional Alignment and Customer Advocacy - Contribute to new business growth through customer advocacy, case studies, references, and success stories. - Partner with Marketing on programs and messaging targeted at existing customers. - Collaborate with Product to influence the roadmap through structured customer feedback and insights. - Align with Sales on cross-sell and upsell motions, with a strong focus on retention and long-term value. - Partner with Plume technical specialists to maintain strong technical health across accounts. - Engage with Executive leadership on customer sponsorship, escalations, and key metrics. - Serve as the primary internal advocate for the customer at Plume. Qualifications - Approximately 10 years of experience managing strategic or key customer accounts, with greater emphasis on impact, outcomes, and what you have built rather than strict tenure. - Deep knowledge of the Internet Service Provider (ISP) industry, gained through direct experience working for an ISP or through multiple years of selling or consulting to service providers, including familiarity with: - ISP go-to-market strategies - Business fundamentals that drive ISP growth and profitability - Service provisioning and network operations - Customer service operations, including inbound and outbound support models - Core wireless technologies and associated customer premises equipment (CPE), with a willingness to continuously expand technical knowledge based on customer needs - An understanding of where AI delivers the most value for ISPs, and how it can be applied across operations, customer experience, and growth initiatives - Strong ability to influence through persuasion, negotiation, and consensus-building. - Strong empathy for customers combined with a commercial mindset and passion for revenue, retention, and sustainable growth. - Solid understanding of recurring revenue business models and the key drivers of customer lifetime value. - Analytical, structured, and process-oriented mindset, with the ability to translate insights into action. - Demonstrated commitment to continuous learning and improvement. - Excellent written, verbal, and presentation skills, with the ability to engage both technical and executive audiences. - Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience. - Innovation- and growth-oriented mindset. - Willingness and ability to travel as required. Requirements - Total Compensation package would include: anticipated base compensation range of $106,000.00 - $147,000.00 + bonus + equity + benefits. - Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. - An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. - Published ranges are provided in good faith at the time of posting. Company Description As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.