Role Description We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows. You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage. Responsibilities - Provide L2/L3 production support for critical media applications - Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes - Analyze logs, metrics, and traces to identify root causes - Resolve incidents using runbooks and SOPs, escalating when required - Partner with Engineering and SRE teams, providing clear technical context - Support live streaming pipelines and video transcoding workflows - Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability - Participate in on-call rotations, including weekends - Document incidents, RCAs, corrective and preventive actions - Continuously improve monitoring, alerting, runbooks, and SOPs Qualifications - Experience in Application Support, Production Support, or Reliability Engineering roles - Hands-on experience with Go (code reading and debugging) - Strong experience with Kubernetes and Google Cloud Platform (GCP) - Proven experience supporting live streaming and video transcoding workflows - Experience participating in on-call rotations - Strong analytical and troubleshooting skills - Ability to perform effectively during high-pressure incidents Requirements - Experience in media, broadcast, or streaming platforms (Nice to Have) - Familiarity with live event operations (Nice to Have) - Experience with Grafana, Prometheus, or similar monitoring tools (Nice to Have) - Experience with ServiceNow, PagerDuty, Slack (Nice to Have) - Understanding of SRE concepts (SLIs, SLOs, error budgets) (Nice to Have) Benefits - A stable, long-term contract with opportunities for career growth - Private health insurance - A remote-friendly culture that promotes work-life balance - Continuous training, mentorship, and learning programs to keep you at the forefront of the industry - Free access to AI training resources and state-of-the-art AI tools to elevate your daily work - A flexible Paid Time Off (PTO) policy as well as paid holiday days - Challenging, world-class software projects for clients in the US and LatAm - Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

• Development and writing of unit tests (UT) in C++ • Working within an established C++ codebase • Applying existing toolchain and development standards • Supporting code quality improvements through structured testing • Using modern development support tools, including AI-based coding assistants where applicable

Role Description We are hiring an Application Engineer to join our Technology team. Reporting to the Senior Manager, Engineering, you will play a key role in supporting and enhancing Away’s Shopify storefront, custom theme extensions, and POS integrations. You’ll implement fast, elegant, and conversion-focused digital experiences across our customer touchpoints, partnering with Product, Brand, and Growth Marketing teams to maintain existing systems and deliver new features that help the business scale. - You’ll maintain and update Away’s Shopify theme, using Liquid templating to implement design changes and features that ensure a performant and brand-aligned storefront. - You’ll contribute to the development of internal Shopify apps using Node.js and Remix, assisting with features for promotions, bundling, and checkout customizations under the guidance of senior engineers. - You’ll troubleshoot and resolve bugs within the Shopify storefront and POS integrations, serving as a reliable point of contact for operational issues and escalating high-complexity challenges when necessary. - You’ll support Away’s retail team by implementing updates to Shopify POS UI extensions and assisting with the maintenance of hardware integrations. - You’ll build and manage standard webhooks and backend event handlers, ensuring reliable data flow between Shopify and third-party platforms like Klaviyo and AfterShip. - You’ll follow established best practices for performance, accessibility, and SEO across Shopify surfaces, ensuring our web properties meet technical standards. - You’ll help reduce technical debt by assisting with upgrades to developer tooling and keeping our stack aligned with Shopify’s latest platform features. - You’ll contribute to engineering documentation and participate in team code reviews, supporting a collaborative environment and a "no-ego" approach to feedback. - You’ll leverage AI-powered development tools (e.g., Cursor, Claude Code) to accelerate the delivery of well-scoped tasks and contribute to the maintenance of AI-backed features. - You’ll partner with Growth, Brand, and Product teams to ship defined features across web properties, ensuring a seamless e-commerce experience. - You’ll assist Data Engineering in implementing server-side event tracking via GTM and Amplitude to ensure reliable product analytics and attribution. - Solution-Oriented Collaboration: Work closely with your manager to identify and plan technical solutions. Proactively suggest AI-driven workflows to handle unplanned work or maintenance. - Use AI to generate comprehensive unit tests and documentation for all new code, ensuring system resilience. Qualifications - You have 3 years of professional software engineering experience, with at least 1 year of hands-on Shopify development. - Strong familiarity with the Shopify ecosystem, including Liquid, Storefront API, and Theme App Extensions. - Proficient in JavaScript and TypeScript, with experience in React and modern front-end tooling. - A solid understanding of REST and GraphQL APIs. - You are eager to use AI-powered coding agents (like Cursor or Claude Code) to improve your efficiency and deliver high-quality code. - You approach technical challenges methodically, identifying solutions for low-to-mid complexity issues and knowing when to escalate more complex trade-offs to senior leads. - You are solution-oriented and don’t wait for every instruction; you identify technical needs within your tasks and partner with your team to translate requirements into working code. - You can explain your technical approach to both peers and non-technical partners, ensuring alignment on the customer journey and project goals. - You enjoy building fresh, brand-consistent experiences and thrive in a fast-paced environment where priorities may evolve. - Proficiency in using LLMs to draft code snippets, debug logic, and summarize technical documentation. Requirements - Bonus points if you have experience with Shopify Markets or international commerce; e-commerce analytics (GTM, GA4); cloud infrastructure (Vercel, AWS); or Shopify POS extensions. - You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand. - You’re agile, and motivated by a fast-paced and ever-changing environment. - You’re passionate about transforming travel for all (but that’s a given!). Benefits - Compensation: $150,000 - 160,000 annually. - This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company. - Equity Grant: commensurate with level determined at the discretion of the company. - Take care of yourself and your family through our health insurance offerings. - Invest in your future by participating in our 401(k) (with a company match!). - Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!). - Build your travel uniform through discount codes, product stipends, and giveaways. - Give back through company-sponsored volunteer and charitable opportunities.

Role Description MarketStar is looking for a FAE Field Application Engineer to support AMD in the North American Channel sales. The FAE will support field engineering engagement with partners and customers to demonstrate how AMD technology can service and support their needs. The FAE will have a special focus on pre-sales providing development support in channel sales engagement enablement and training. This role bridges advanced compute, AI acceleration, and edge-to-cloud architectures, enabling customers to harness AMD Ryzen & EPYC technologies for high-performance, real-time, mission-critical workloads. The ideal candidate is a hands-on technologist with deep knowledge of AI frameworks and edge system architecture, capable of guiding customers, partners, and internal engineering teams through design, deployment, and optimization. Location: Tampa, FL - Remote What will you do? - Develop technical relationships with target accounts. - Help win new Client and Server opportunities by working with partners and end customers by establishing technical solutions based on AMD technology. - Work with AMD internal teams across the Client and Server Business Units to influence/build technical presentations and documentation to be delivered. - Support priority pipeline opportunities, working directly with partners and end-customers to optimize workloads and applications on AMD-based solutions. - Deliver technical presentations, training, and sales pitches to influence new AMD sales with partners and customers. - Provide technical assistance to NA sales personnel and the end customer in the evaluation, design, and development of AMD based Client and Server solutions. - Build business and technical acumen, enabling AMD to gain further "Mindshare" within the customer base. - Technically qualify and prioritize sales opportunities utilizing AMD resources. - Engage and manage relationships with partner & customer technical resources. - Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements. - Perform technical presentations, training, and updates for partners and prospects. - Translate partner & customer business challenges and requirements into solutions by creating opportunities through engagements that best leverage AMD based product offerings. - Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors. - Assist with the solution development/architectural design to meet specific customer needs. - Analyze AMD product solutions and evaluate product performance based on customer needs. - Keep up to date on relevant competitive solutions and work with internal teams to provide competitive responses where needed. - Articulate AMD based technology offerings across multiple verticals. - Install and test solutions, as required, to ensure successful deployments and evaluations. - Provide hands-on, expert-level technical assistance to partner and end customer. Qualifications - 3+ years in advanced computing, CPU systems architecture and AI platforms. - Bachelor’s degree in Computer Science, Computer Engineering, Data Science or related field experience. - Architecting, provisioning, and deploying applications to public and private cloud environments. - Strong understanding of AMD CPU Ryzen & EPYC architecture and software ecosystems. - Configuration of physical server systems and cloud infrastructure. - Strong Windows & Linux performance tuning skills. - Experience with Infra cost optimization (identifying IT cost reduction strategies). - Managing relationships with customer representatives and authoring technical product documentation. - Excellent communication skills across technical and executive audiences. - Broad technical understanding of AMD Client & Server platform architecture. - Knowledge of microprocessor architecture, commercial ecosystem environments including Operating systems (Windows/Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate Client and Server platforms. - Excellent problem-solving, time-management, prioritization, organizational, and collaborative skills, with strong communication abilities and a proven track record in CPU and server system architecture. - Ability to travel up to 30%. Benefits - Structured learning and career development programs. - Mental health program. - Generous Paid Time Off policy. - Paid medical leave. - Child/Dependent care reimbursement. - Education reimbursement. - 401k match, hardship loan program, access to financial wellness advisor. - Comprehensive healthcare coverage including medical, dental, and vision. Compensation Compensation Range: $105,000.00 - $130,000.00. The salary range for this position is between $105,000.00 and $110,000.00 annually. This pay structure may also include a variable bonus component of $20,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. Equal Employment Opportunity MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.