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Devsu

Devsu is a technology agency that provides software development services, IT augmentation and staffing.

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Northern America + 1 moreAll locations: Northern America | Latin America (LATAM)

Posted

4 days ago

Salary

0

Seniority

Mid Level

Job Description

Application Support Engineer

Devsu

Role Description We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows. You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage. Responsibilities - Provide L2/L3 production support for critical media applications - Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes - Analyze logs, metrics, and traces to identify root causes - Resolve incidents using runbooks and SOPs, escalating when required - Partner with Engineering and SRE teams, providing clear technical context - Support live streaming pipelines and video transcoding workflows - Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability - Participate in on-call rotations, including weekends - Document incidents, RCAs, corrective and preventive actions - Continuously improve monitoring, alerting, runbooks, and SOPs Qualifications - Experience in Application Support, Production Support, or Reliability Engineering roles - Hands-on experience with Go (code reading and debugging) - Strong experience with Kubernetes and Google Cloud Platform (GCP) - Proven experience supporting live streaming and video transcoding workflows - Experience participating in on-call rotations - Strong analytical and troubleshooting skills - Ability to perform effectively during high-pressure incidents Requirements - Experience in media, broadcast, or streaming platforms (Nice to Have) - Familiarity with live event operations (Nice to Have) - Experience with Grafana, Prometheus, or similar monitoring tools (Nice to Have) - Experience with ServiceNow, PagerDuty, Slack (Nice to Have) - Understanding of SRE concepts (SLIs, SLOs, error budgets) (Nice to Have) Benefits - A stable, long-term contract with opportunities for career growth - Private health insurance - A remote-friendly culture that promotes work-life balance - Continuous training, mentorship, and learning programs to keep you at the forefront of the industry - Free access to AI training resources and state-of-the-art AI tools to elevate your daily work - A flexible Paid Time Off (PTO) policy as well as paid holiday days - Challenging, world-class software projects for clients in the US and LatAm - Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

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