• Be a key driver of transformation in a mission-driven organization. • Work with a collaborative and forward-thinking leadership team. • Enjoy a culture that values innovation, integrity, and impact. • Lead cross-functional process improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies. • Partner with senior leaders and department heads to identify, prioritize, and execute process transformation opportunities. • Facilitate process mapping, root cause analysis, and re-engineering workshops to drive operational excellence. • Develop and implement quality measurement standards and KPIs to monitor performance and identify areas for improvement. • Design and analyze customer satisfaction surveys; translate insights into actionable process enhancements. • Serve as a consultative resource to business units, providing guidance on process documentation, standardization, and optimization. • Manage complex, broad-scope projects independently, ensuring alignment with strategic goals and timely delivery. • Provide tactical leadership and mentorship to project teams and junior staff. • Collaborate with executive leadership to remove barriers to success and ensure cross-functional alignment. • Contribute to the development and implementation of enterprise policies and best practices.

• Lead and oversee client operations and service delivery across multiple accounts • Manage and mentor team leads/managers, ensuring strong performance and accountability • Build, refine, and enforce scalable systems, processes, and workflows • Identify operational gaps early and implement proactive solutions • Drive continuous process improvement and efficiency across teams • Maintain high standards of client satisfaction and internal alignment • Act as a key point of contact for both clients and internal stakeholders • Step into day-to-day operations oversight as needed, especially during scaling phases • Bring structure and clarity in a fast-moving, startup-like environment

• Integrate systems across the business • Connect the tools our teams already use — HRIS, finance and accounting systems, CRM, marketing platforms, ticketing, identity, source control, monitoring — into reliable, well-documented flows • Move data and trigger actions across boundaries that today require someone to copy-paste between tabs • Automate workflows end-to-end • Partner with stakeholders in HR, Finance, Marketing, IT, DevOps, and R&D to identify high-friction processes, design automation for them, ship them, and keep them running • You own the outcome, not just the build • Drive internal AI enablement • Build and maintain MCP servers, internal AI tools, and AI-powered automations that let employees safely tap into LLMs against our own data and systems • Set the patterns for how AI gets embedded into internal workflows responsibly • Own the internal tool ecosystem • Evaluate, deploy, and govern automation and integration platforms (Power Automate, Windmill, n8n, Zapier, and similar) • Decide what we use, when, and why • Maintain the platforms themselves — upgrades, access, secrets, monitoring • Run FinOps for internal tools • Track spend across SaaS and automation platforms, find waste, right-size licenses, attribute costs to consuming teams, and report on ROI • Keep the internal stack lean • Be the go-to person for "can we automate this?" • Triage requests, scope work, push back on bad ideas, and educate stakeholders on what's possible.

• Analyze an organization and design its processes and systems • Assess current state, identify customer requirements, and define the future state and/or business solution • Research, gather and synthesize information