• Analyze an organization and design its processes and systems • Assess current state, identify customer requirements, and define the future state and/or business solution • Research, gather and synthesize information

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Job Summary As a Brokerage Operations Specialist 4 at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations. Job Responsibilities * Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices. * Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions. * Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements. * Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression. * Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions. * Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment. * Assist in the development and documentation of operational procedures and workflows. * Utilize and maintain various real estate software and CRM systems with a high degree of proficiency. * Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts. * Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations. Job Qualifications * Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience. * 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field. * Proven expertise in managing complex real estate transactions across multiple states (preferred). * Deep understanding of real estate contracts, disclosures, and legal requirements. * Strong analytical and problem-solving skills with a keen eye for detail. * Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely. * Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment. * Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite. * Ability to adapt to new technologies and evolving business processes. What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Job Summary As a Brokerage Operations Specialist 4 at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations. Job Responsibilities * Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices. * Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions. * Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements. * Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression. * Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions. * Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment. * Assist in the development and documentation of operational procedures and workflows. * Utilize and maintain various real estate software and CRM systems with a high degree of proficiency. * Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts. * Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations. Job Qualifications * Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience. * 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field. * Proven expertise in managing complex real estate transactions across multiple states (preferred). * Deep understanding of real estate contracts, disclosures, and legal requirements. * Strong analytical and problem-solving skills with a keen eye for detail. * Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely. * Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment. * Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite. * Ability to adapt to new technologies and evolving business processes. What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments

Role Description We’re looking for someone who wants to grow with the business — not just complete tasks, but actively help build and improve the company. This is not a narrow or repetitive role. You’ll work across multiple areas of the business including: - Operations - Marketing - Product development - Research - Problem-solving We need someone resourceful, proactive, and excited to take ownership: - If something is unclear, you figure it out. - If something is broken, you fix it. - If something can be improved, you bring the idea. Key Responsibilities - Take ownership of projects from start to finish - Conduct research and turn findings into actionable solutions - Support and improve e-commerce operations (Amazon, Shopify, etc.) - Identify inefficiencies and implement better systems and workflows - Assist with product development, sourcing, and testing - Brainstorm and execute growth opportunities and new ideas - Handle a mix of daily operational tasks and strategic initiatives - Work across multiple areas of the business without losing focus - Use tools like ChatGPT and Helium 10 to support operations, research, and growth strategies Qualifications - Independent and self-driven - Detail-oriented and thorough - Smart, resourceful, and able to solve problems quickly - Strong communicator — clear, concise, and responsive - Familiar with e-commerce operations and online business systems - Able to manage multiple priorities simultaneously - Strong researcher who digs deep to fully understand problems - Creative thinker who contributes ideas proactively - Passionate about building and growing a business - Energized by progress, ownership, and accomplishment Requirements - Experience or strong familiarity with e-commerce (Amazon, Shopify, etc.) - Comfortable using tools such as: - ChatGPT - Helium 10 - Google Workspace / Microsoft Office - Strong problem-solving and research skills - Ability to work independently with minimal supervision - Organized, adaptable, and proactive mindset Benefits - Competitive salary based on experience - Growth opportunities as the company scales - Performance-based upside potential Employment Type - Full-Time (9:00 AM - 5:00 PM EST) - Remote How to Apply Please send a short note explaining: - Why this role fits you - An example of something you figured out on your own - One thing you would improve in an e-commerce brand today