• To allow for review and signing of the OLFS Agreement for Collections work.

Role Description The Collections Specialist is responsible for managing accounts receivable, ensuring the timely collection of outstanding balances, and maintaining positive client relationships. This role partners closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues, investigate discrepancies, and reduce recurring collection risks. The ideal candidate is detail-oriented, customer-focused, and comfortable navigating payment discussions in a fast-paced fintech environment. Key Responsibilities - Monitor and manage assigned accounts receivable balances and aging reports - Proactively contact clients via email and phone regarding overdue invoices - Process and post customer payments accurately and timely - Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms - Investigate and resolve billing discrepancies, short payments, and disputes - Investigate and reconcile negative balances, including overpayments or duplicate payments - Reconcile temporary credits and ensure proper application or reversal as appropriate - Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence - Maintain accurate documentation of all collection, payment, and reconciliation activities - Prepare reporting on collection status, aging trends, and risk items - Support end‑of‑month close activities related to accounts receivable - Ensure compliance with company policies and applicable regulations Qualifications - 2+ years’ experience in collections, accounts receivable, or customer service - High school diploma or equivalent required; associate or bachelor’s degree preferred - Strong communication and negotiation skills - Proficiency in Microsoft Office Suite, Excel, and accounting software - Ability to work independently and manage multiple priorities - Strong attention to detail and organizational skills Requirements - Knowledge of debt collection laws and regulations - Experience with CRM or ERP systems, ideally High Radius and Great Plains - Ability to maintain professionalism in challenging situations Benefits - The base salary range for this position is budgeted for $57,420-$60,000 with eligibility for an annual bonus - Medical, dental, vision, wellness - 401(k) matching - Unlimited PTO - Work from anywhere - Generous parental leave - And more!

Title: Collections Representative Location: Plainsboro Twp, New Jersey, 08540, United States Job category: Finance Requisition number: REPRE001726 - Full-time - Hybrid Job details Description Essential Job Functions: - Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target. - Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments. - Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives. - Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance. - Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance. - Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights. - Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management. - Ability to trace unreachable customers via online searches, SCAC Online and Carrier411. - Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned. Qualifications - Bachelor’s degree preferred. - Minimum 2 year’s collections experience or related field. - Must be computer systems-oriented and proficient in excel. The ability to sort, filter, perform VLOOKUP’s and pivot tables is required. - Ability to identify problems, process resolution and implement action or solution timely. - Ability to meet deadlines; prioritize workloads and handle multiple tasks. - Must be detail-oriented, accurate, and inquisitive. - Must possess excellent analytical, conceptual, communication and interpersonal skills, in addition to the ability to think creatively. - Strong commitment and dedication to team members; operates with professionalism and integrity. - Ability to adapt in an evolving market environment, awareness to strategically pivot to meet department objectives. WORK ENVIRONMENT: Hybrid schedule: 3 days onsite per week DIRECT REPORTS: No Direct Reports PHYSICAL REQUIREMENTS: Please see below: • Regularly required to sit and stand • Occasionally will lift items up to 10 lbs Hourly pay rate budget: $30.98 plus 5% incentive bonus Compensation is determined by a variety of factors including candidate qualifications as well as the geographic location of the role and/or candidate. Benefits offered: Medical, dental, vision, Rx. FSA, HSA, PTO, Sick time, Life Insurance, company holidays. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Role Description We are seeking a motivated and professional Debt Collector to contact clients with outstanding balances and negotiate repayment arrangements. - Contact debtors via phone, email, and SMS to collect outstanding payments - Negotiate realistic payment arrangements with clients - Update debtor accounts accurately in the collections system - Follow up on payment promises and escalate non-responsive accounts - Comply with the National Credit Act and ethical debt collection practices - Prepare daily and weekly collections reports for management - Maintain a professional and respectful approach in all debtor interactions Qualifications - 1+ year of experience in debt collection or credit control - Knowledge of the National Credit Act and debt collection regulations - Confident and persuasive communicator with strong negotiation skills - Ability to handle difficult conversations professionally - Proficiency in collections or CRM software - Target-driven with a track record of meeting collection goals - Reliable home office setup with stable internet and a headset - Matric certificate required Requirements - Salary: R16,000/month + incentives - 100% Remote