Title: Collections Specialist Location: Pennsylvania, New Jersey, Delaware, Massachusetts, West Virginia. Job Description: POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. PRINCIPAL RESPONSIBILITIES: - Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. - Completes system assigned tasks within the designated timeframes. - Reconciles and applies customer payments posted on account. - Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. - Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels. - Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency. - Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. - Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. - Accurately and concisely documents actions taken on assigned accounts with the system application. - Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. - Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. - Performs other job-related duties as assigned or apparent PREFERRED QUALIFICATIONS: - High School diploma or GED - A thorough knowledge and understanding of collections transactions and processes. MINIMUM QUALIFICATIONS: - 2 years of collections or relevant experience required. Please note: this position is remote and does not require the employee to be onsite. The ideal candidate will reside within one of the following states: Pennsylvania, New Jersey, Delaware, Massachusetts, or West Virginia. Rewarding Compensation and Benefits Eligible employees can elect to participate in: - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - Retirement plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO) The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers' expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron's 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere's World's Most Ethical Companies - Fortune World's Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

Title: Collections Supervisor Location: Chelmsford, MA, Work Type: Remote, Full Time Job ID: 2363620 Job Description: This position is Remote in MA. If you are located within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA, you will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 3 - 6 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives - Set priorities for the team to ensure task completion and performance goals for the team are achieved - Coordinate work activities of team with other supervisors, managers, and departments - Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand - Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews - Identify and resolve operational problems using defined processes, expertise, and judgment - Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed - Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent working experience - Must be 18 years of age OR older - 4+ years of Customer Service experience - 3+ years of Billing OR Collections experience - Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, and collections - Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Proficient problem solving approach to quickly assess current state and formulate recommendations - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience - Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

• Superviser et coordonner les activités de l'équipe • Maintenir l'efficacité opérationnelle et améliorer les processus • Garantir la conformité, la ponctualité et la qualité des factures émises • Analyser les indicateurs financiers clés • Assurer la tenue des objectifs qualitatifs et mettre en œuvre des actions préventives et correctives • Manager, animer et former l'équipe ainsi que les nouvelles recrues • Participer aux actions pour l'amélioration des indicateurs sociaux • Gérer administrativement son équipe

• Responsible for follow-up on outstanding claims with insurance companies through portals and phone calls. • Research and resolve incorrectly processed claims. • Determine root causes and establish trends across payors and/or sites. • Utilize reconsiderations and appeals to accurately fight denied or underpaid claims. • Understand other aspects of revenue cycle management (such as benefits, authorizations, billing) to identify any front-end errors and take steps to correct as needed. • Perform core tasks and claim follow-up efficiently; meet production goals, quality standards, and team goals and partner with leadership to deliver overall strong results. • Respond to all insurance and claim related correspondence timely. • Perform other duties as assigned by supervisor.