TRAC Intermodal

Title: Collections Representative Location: Plainsboro Twp, New Jersey, 08540, United States Job category: Finance Requisition number: REPRE001726 - Full-time - Hybrid Job details Description Essential Job Functions: - Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target. - Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments. - Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives. - Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance. - Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance. - Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights. - Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management. - Ability to trace unreachable customers via online searches, SCAC Online and Carrier411. - Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned. Qualifications - Bachelor’s degree preferred. - Minimum 2 year’s collections experience or related field. - Must be computer systems-oriented and proficient in excel. The ability to sort, filter, perform VLOOKUP’s and pivot tables is required. - Ability to identify problems, process resolution and implement action or solution timely. - Ability to meet deadlines; prioritize workloads and handle multiple tasks. - Must be detail-oriented, accurate, and inquisitive. - Must possess excellent analytical, conceptual, communication and interpersonal skills, in addition to the ability to think creatively. - Strong commitment and dedication to team members; operates with professionalism and integrity. - Ability to adapt in an evolving market environment, awareness to strategically pivot to meet department objectives. WORK ENVIRONMENT: Hybrid schedule: 3 days onsite per week DIRECT REPORTS: No Direct Reports PHYSICAL REQUIREMENTS: Please see below: • Regularly required to sit and stand • Occasionally will lift items up to 10 lbs Hourly pay rate budget: $30.98 plus 5% incentive bonus Compensation is determined by a variety of factors including candidate qualifications as well as the geographic location of the role and/or candidate. Benefits offered: Medical, dental, vision, Rx. FSA, HSA, PTO, Sick time, Life Insurance, company holidays. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Manage existing accounts to maximize revenues. • Call leads to develop new business. • Process the onboarding of new Motor Carrier business gained from both the Inside and Outside Sales teams. • Collaborate with the Customer Service department to ensure we meet Motor Carrier equipment demands daily. • Secure and renew contracts with Motor Carriers. • Identify and target potential clients in the transportation industry. • Conduct outbound sales calls and emails to generate new business. • Qualify leads and follow up on marketing-generated leads. • Develop and maintain a pipeline of prospective clients. • Reach out to potential leads (Drayage Motor Carriers) daily to assist in securing new lease business and gaining market share. • Build and maintain strong relationships with existing clients. • Understand clients' transportation needs and provide tailored solutions. • Address customer inquiries and resolve issues in a timely manner. • Conduct regular follow-ups to ensure customer satisfaction. • Develop and implement effective sales strategies to achieve sales targets. • Monitor market trends and competitor activities to identify opportunities. • Coordinate with multiple internal departments to onboard new accounts.

• As an Inside Sales Representative, you will manage existing accounts to maximize revenues, while also calling leads to develop new business. • You will process the onboarding of new Motor Carrier business gained from both the Inside and Outside Sales teams. • Collaborate with the Customer Service department to ensure we meet Motor Carrier equipment demands daily. • Secure and renew contracts with Motor Carriers. • Identify and target potential clients in the transportation industry. • Conduct outbound sales calls and emails to generate new business. • Qualify leads and follow up on marketing-generated leads. • Develop and maintain a pipeline of prospective clients. • Customer Relationship Management: Build and maintain strong relationships with existing clients. • Address customer inquiries and resolve issues in a timely manner. • Conduct regular follow-ups to ensure customer satisfaction. • Develop and implement effective sales strategies to achieve sales targets.

• Identify and target potential clients in the transportation industry. • Conduct outbound sales calls and emails to generate new business. • Qualify leads and follow up on marketing-generated leads. • Develop and maintain a pipeline of prospective clients. • Reach out to potential leads (Drayage Motor Carriers) daily to assist in securing new lease business and gaining market share. • Build and maintain strong relationships with existing clients. • Communicate frequently via phone and email. • Understand clients' transportation needs and provide tailored solutions. • Address customer inquiries and resolve issues in a timely manner. • Conduct regular follow-ups to ensure customer satisfaction. • Develop and implement effective sales strategies to achieve sales targets. • Collaborate with the sales team to create and execute sales plans. • Monitor market trends and competitor activities to identify opportunities. • Coordinate with multiple internal departments to onboard new accounts. • Secure pricing, equipment bookings, credit approval, contract setup, etc., for new leases. • Assist Regional Sales Managers with processing new term lease deals. • Maintain accurate records of sales activities and customer interactions in Salesforce. • Prepare and present sales reports to management. • Use CRM software (Salesforce) to manage and track sales activities.