Role Description Reporting to the Manager, Underwriting, the Sr. Underwriter will work in a fast-paced environment with their primary responsibility to provide quality credit decisions on residential mortgage default insurance applications. This position is being posted to fill an existing vacancy within the department. - Underwrite and decision applications for residential mortgage insurance according to Sagen guidelines and policies, including the comprehensive review of appraisals. - Deliver best-in-class customer service by actively handling internal and external customer service inquiries raised by our customers and/or field staff. - Develop strong customer relationships with key lender accounts and promote the company’s products. - Effectively partner with Sagen’s sales team to provide underwriting and credit expertise to our customers and sales staff. - Proactively manage tasks within predetermined service level agreements and in accordance with operational risk controls. - Keep up to date on applicable legislation and the company’s policies, products, and procedures. Qualifications - Previous residential mortgage experience and working knowledge of real estate is an asset. - In-depth knowledge of credit risk analysis, residential underwriting practices, and mortgage lending products. - Strong analytical skills and independent decision-making capabilities, including demonstrated ability to apply problem-solving and risk mitigation skills. - Ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment. - Excellent inter-personal and communication skills (verbal and written). - Strong customer service orientation and negotiating skills. - Ability to work effectively independently and in a team setting to accomplish goals and complete tasks. - Ability to work shifts within extended hours of operations: 8:00am to 9:00pm EST. - University or college degree is preferred. Benefits - Competitive compensation. - Annual performance bonus. - Medical and dental benefits. - Company funded pension plan. - Matching RRSP, TFSA and/or Non-registered Savings Plans. - Work from anywhere days. - An environment that creates a sense of belonging to inspire you to be your very best. Company Description Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers. Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership. Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.