Role Description We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows. You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage. Responsibilities - Provide L2/L3 production support for critical media applications - Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes - Analyze logs, metrics, and traces to identify root causes - Resolve incidents using runbooks and SOPs, escalating when required - Partner with Engineering and SRE teams, providing clear technical context - Support live streaming pipelines and video transcoding workflows - Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability - Participate in on-call rotations, including weekends - Document incidents, RCAs, corrective and preventive actions - Continuously improve monitoring, alerting, runbooks, and SOPs Qualifications - Experience in Application Support, Production Support, or Reliability Engineering roles - Hands-on experience with Go (code reading and debugging) - Strong experience with Kubernetes and Google Cloud Platform (GCP) - Proven experience supporting live streaming and video transcoding workflows - Experience participating in on-call rotations - Strong analytical and troubleshooting skills - Ability to perform effectively during high-pressure incidents Requirements - Experience in media, broadcast, or streaming platforms (Nice to Have) - Familiarity with live event operations (Nice to Have) - Experience with Grafana, Prometheus, or similar monitoring tools (Nice to Have) - Experience with ServiceNow, PagerDuty, Slack (Nice to Have) - Understanding of SRE concepts (SLIs, SLOs, error budgets) (Nice to Have) Benefits - A stable, long-term contract with opportunities for career growth - Private health insurance - A remote-friendly culture that promotes work-life balance - Continuous training, mentorship, and learning programs to keep you at the forefront of the industry - Free access to AI training resources and state-of-the-art AI tools to elevate your daily work - A flexible Paid Time Off (PTO) policy as well as paid holiday days - Challenging, world-class software projects for clients in the US and LatAm - Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

• Development and writing of unit tests (UT) in C++ • Working within an established C++ codebase • Applying existing toolchain and development standards • Supporting code quality improvements through structured testing • Using modern development support tools, including AI-based coding assistants where applicable

Role Description Per conto di una Multinazionale leader nella produzione di macchinari per l'industria e il retail, siamo alla ricerca di un Application Specialist C# con esperienza di sviluppo software. Questa posizione offre l'opportunità di lavorare su una piattaforma software globale, con significativa flessibilità sul luogo di lavoro. L'Application Specialist C# sarà il punto chiave per l'evoluzione e l'integrazione della piattaforma software aziendale: - Sviluppo Moduli: Ampliare le funzionalità del software esistente creando nuovi moduli e integrazioni. - Integrazione Globale: Interfacciarsi efficacemente con la piattaforma software realizzata dal reparto Global Software Development della casa madre. - Analisi Requisiti: Raccogliere e interpretare i requisiti e le specifiche tecniche direttamente dal cliente per la loro implementazione. Qualifications - Formazione: Diploma tecnico (preferibilmente in ambito informatico). - Esperienza: Pregressa esperienza nella programmazione software (1-3 anni). - Competenza Core (C#): Conoscenza del linguaggio C#, inclusi concetti come asincronismo, interfacce, reflection, e LINQ. - Alternativa: esperienza in Java con disponibilità e motivazione a migrare completamente su C#. - Database: Conoscenza del linguaggio SQL Server. - Attitudine: Orientamento al lavoro per obiettivi, disponibilità e capacità di gestione dello stress. Requirements - Esperienza pregressa in Unit Testing (creazione di test in C#). - Familiarità con i concetti di sicurezza informatica (es. crittografia, prevenzione delle vulnerabilità). - Conoscenza di HTML, CSS, Javascript e dei sistemi di versionamento come GIT (AzureDevOps). Benefits - Assicurazione Sanitaria integrativa - PC aziendale. - Ticket Restaurant Elettronici del valore di €8

Role Description We are hiring an Application Engineer to join our Technology team. Reporting to the Senior Manager, Engineering, you will play a key role in supporting and enhancing Away’s Shopify storefront, custom theme extensions, and POS integrations. You’ll implement fast, elegant, and conversion-focused digital experiences across our customer touchpoints, partnering with Product, Brand, and Growth Marketing teams to maintain existing systems and deliver new features that help the business scale. - You’ll maintain and update Away’s Shopify theme, using Liquid templating to implement design changes and features that ensure a performant and brand-aligned storefront. - You’ll contribute to the development of internal Shopify apps using Node.js and Remix, assisting with features for promotions, bundling, and checkout customizations under the guidance of senior engineers. - You’ll troubleshoot and resolve bugs within the Shopify storefront and POS integrations, serving as a reliable point of contact for operational issues and escalating high-complexity challenges when necessary. - You’ll support Away’s retail team by implementing updates to Shopify POS UI extensions and assisting with the maintenance of hardware integrations. - You’ll build and manage standard webhooks and backend event handlers, ensuring reliable data flow between Shopify and third-party platforms like Klaviyo and AfterShip. - You’ll follow established best practices for performance, accessibility, and SEO across Shopify surfaces, ensuring our web properties meet technical standards. - You’ll help reduce technical debt by assisting with upgrades to developer tooling and keeping our stack aligned with Shopify’s latest platform features. - You’ll contribute to engineering documentation and participate in team code reviews, supporting a collaborative environment and a "no-ego" approach to feedback. - You’ll leverage AI-powered development tools (e.g., Cursor, Claude Code) to accelerate the delivery of well-scoped tasks and contribute to the maintenance of AI-backed features. - You’ll partner with Growth, Brand, and Product teams to ship defined features across web properties, ensuring a seamless e-commerce experience. - You’ll assist Data Engineering in implementing server-side event tracking via GTM and Amplitude to ensure reliable product analytics and attribution. - Solution-Oriented Collaboration: Work closely with your manager to identify and plan technical solutions. Proactively suggest AI-driven workflows to handle unplanned work or maintenance. - Use AI to generate comprehensive unit tests and documentation for all new code, ensuring system resilience. Qualifications - You have 3 years of professional software engineering experience, with at least 1 year of hands-on Shopify development. - Strong familiarity with the Shopify ecosystem, including Liquid, Storefront API, and Theme App Extensions. - Proficient in JavaScript and TypeScript, with experience in React and modern front-end tooling. - A solid understanding of REST and GraphQL APIs. - You are eager to use AI-powered coding agents (like Cursor or Claude Code) to improve your efficiency and deliver high-quality code. - You approach technical challenges methodically, identifying solutions for low-to-mid complexity issues and knowing when to escalate more complex trade-offs to senior leads. - You are solution-oriented and don’t wait for every instruction; you identify technical needs within your tasks and partner with your team to translate requirements into working code. - You can explain your technical approach to both peers and non-technical partners, ensuring alignment on the customer journey and project goals. - You enjoy building fresh, brand-consistent experiences and thrive in a fast-paced environment where priorities may evolve. - Proficiency in using LLMs to draft code snippets, debug logic, and summarize technical documentation. Requirements - Bonus points if you have experience with Shopify Markets or international commerce; e-commerce analytics (GTM, GA4); cloud infrastructure (Vercel, AWS); or Shopify POS extensions. - You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand. - You’re agile, and motivated by a fast-paced and ever-changing environment. - You’re passionate about transforming travel for all (but that’s a given!). Benefits - Compensation: $150,000 - 160,000 annually. - This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company. - Equity Grant: commensurate with level determined at the discretion of the company. - Take care of yourself and your family through our health insurance offerings. - Invest in your future by participating in our 401(k) (with a company match!). - Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!). - Build your travel uniform through discount codes, product stipends, and giveaways. - Give back through company-sponsored volunteer and charitable opportunities.