• Monitor incoming escalation queues in real time and ensure timely triage and assignment of all cases • Assign 100% of cases to the appropriate internal resource within defined SLA targets (typically within 20 minutes or faster) • Analyze case details to determine priority, ownership, and appropriate routing path • Collaborate with internal teams and senior team members when case ownership or routing is unclear • Respond to internal chat and email requests promptly, maintaining high responsiveness standards • Prioritize high-visibility communications, including executive-level escalations • Maintain awareness of queue health, workload distribution, and team availability • Proactively escalate risks or challenges impacting case assignment • Support reporting, data tracking, and operational analysis activities • Ensure adherence to operational processes, policies, and SLA commitments • Participate in coverage rotations, including potential weekend or on-call support as needed

• Provides executive-level leadership for health transformation initiatives • Serves as senior interface with state agency leadership and external partners • Responsible for overall program governance and strategic alignment • Reviews and approves major deliverables and corrective action plans • Ensures programs maintain compliance with federal and state requirements

Role Description As the Senior Staff Design Program Manager, you are the architect of the Design Team Operating System at BILL. You aren’t here to push pixels or manage individual roadmaps; you are here to design, run, and continuously evolve the way design work flows across our newly formed centralized organization. You will function as a strategic architect and change manager for improving operations that greatly increase BILL’s design quality. You will identify systemic gaps that others don't see yet and build the "interstate highway system" of design infrastructure—the tools, rituals, and governance that allow our 60+ designers, researchers, and content strategists to move faster and deliver higher-quality work. Qualifications - Extensive experience in design program management, design operations, or product/program management within a digital product organization, ideally at scale. - Proven track record designing and scaling operating models for design or product teams, including portfolio planning, QA/quality programs, systems/DS governance, and metrics. - Demonstrated ability to lead complex, cross‑functional programs in a matrixed environment, influencing without direct authority and bringing structure to ambiguous problem spaces. - Deep familiarity with modern product development lifecycles in SaaS (discovery through launch and iteration), and how Design, Product, Engineering, Research, and Content best collaborate. - Exceptional communication, facilitation, and documentation skills, with comfort using tools like Asana/Jira, Figma, and collaboration platforms to keep work visible and teams aligned. Requirements - A Steward of Quality: You fight for high-craft and visual integrity. You believe that building the right infrastructure now is the best way to go faster long-term. - High EQ & Change Management Expert: You are a master at navigating "cultural headwinds." You don't just impose process; you build buy-in across functions (Engineering, PM, and Design) to shift behaviors around design quality and rituals. - Macro-Level Thinker: Your superpower is understanding the intersection of company strategy, design industry shifts (especially the impact of AI), and the realities of shipping software at scale. - A Strategic Partner: You manage "up and out," acting as a peer to senior leadership to set standards and help their teams stick to them. - A Tinkerer: You are fascinated by new design tools and methods, particularly how AI-native workflows can modernize design craft. - Experienced: You have spent years as a DPM or DesignOps leader in an organization of similar or larger scale. First Year’s Goals - Institutionalize UX Quality: Continue to roll out, measure, and improve the new UX Quality program from a successful pilot to an org-wide standard where 100% of production releases pass through formal Design QA. - Data into Stories: Turn the data from these programs into compelling narratives for leadership, establishing a new design impact measurement framework that tracks UX defect trends and system adoption. - Ritual Excellence: Evaluate and centrally organize our fragmented design rituals (critiques, reviews, and demos), ensuring they unlock actual learning and alignment rather than adding overhead. - AI Integration: Pilot and scale AI-augmented design tools that demonstrably reduce design-to-dev handoff time. Day-to-Day - Facilitating the Rhythm: You will own the facilitation and continuous improvement of high-leverage rituals like Software Design Reviews and cross-pillar alignment sessions. - Managing the Engine: You’ll manage the processes behind our primary tools—Asana, Jira, and Figma—ensuring the plumbing between these systems remains seamless for the team. - Coaching & Mentoring: You’ll spend time coaching designers, engineers, and PMs on how to navigate our operating system and adopt new ways of working. - Stakeholder Alignment: You’ll meet regularly with senior leaders across Product and Engineering to align on quality standards and resolve process friction in the PDLC. - Designing the Future: You’ll spend dedicated cycles identifying "what's next" for the org, whether that’s a new governance model for the Trinity Design System or new patterns for agentic AI experiences. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more

Role Description The Psychiatric Mental Health Nurse Practitioner will be responsible for caring for children and adults with eating disorders in a 100% virtual Telehealth platform. Psychiatric Nurse Practitioners (PMHNP) are essential members of Equip's 5-person virtual treatment team, working alongside a therapist, dietitian, peer mentor, and family mentor to help people recover from eating disorders. - Provide comprehensive psychiatric assessments and ongoing medication management for psychiatrically complex patients with eating disorders and co-occurring psychiatric conditions. - Provide comprehensive psychiatric assessments and consultation to outside psychiatric providers for ongoing treatment with this provider. - Implement medication treatment plans for individuals with eating disorders and co-occurring conditions in a virtual clinic (i.e. telehealth) setting. - Evaluate eating disorder-related medical risk within the psychiatric scope of care, including how ED behaviors may affect psychiatric symptoms, medication decisions, safety, and level of care needs. - Collaborate with a multidisciplinary treatment team of medical providers, dietitians, therapists, patient mentors, and family mentors, along with outside providers. - Utilize between-session messaging to support patients and communicate with the treatment team through Equip’s EMR in accordance with Equip’s policies and procedures. - Engage and collaborate in treatment team meetings, supervision, learning opportunities, and department meetings. - Perform other duties as assigned. Qualifications - Board Certification as a Psychiatric Mental Health Nurse Practitioner. - Maintain an active license to practice in the state(s) that their patients reside and/or be willing to become licensed in other states (paid for by Equip). - Demonstrate a commitment to providing excellent evidence-based care, advancing clinical skills, and a passion for professional development. - Communicate effectively with patients and patients' carers, and respond to messages within a timely manner. - Be curious, enjoy learning, and participate enthusiastically in a multidisciplinary team. - Comfort and experience treating patients with eating disorders, emotion dysregulation, suicidal ideation, substance use, trauma, mood disorders, anxiety disorders, personality disorders, and attention deficit/hyperactivity disorder. Equip uses a HAES and gender affirming approach to care. Requirements - Working Hours-Full-Time. - Equip allows Patient Scheduling, Monday - Friday, between 8am-8pm in the Patient's timezone. - Ability to provide direct patient care, including new patients and follow-up sessions. - Ability to commit to working until 6 pm two evenings per week (you choose which evenings). - Ability to attend mandatory meetings (i.e Group Supervision, Treatment Huddles, Labs/All Hands, Individual Supervision, etc.). Benefits - Compensation: Earning Potential Range: $120,000 - 150,000 Annually + 15% Performance Bonus Potential. - Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. - Generous Parental Leave Benefits. - Core Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. - Spring Health, a 100% employer-paid mental health benefit through Guardian. You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents. - Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! - HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits. - 401K Option! - Student Loan Repayment: $500/quarter for employees under a year of tenure; $1,000/quarter for employees over a year of tenure. - Continuing Education: Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000. - For therapists and medical providers, unlimited online courses through NetCE. - Up to $1,000/year stipend for continuing education. - Licensing: Equip reimburses fees associated with initial licensure and license renewals (e.g., exam fees, application to the state board, exam study materials, etc.) for any Equip-required licenses and/or cross-licensure requests. - Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses; Initial work-from-home stipend of up to $500; Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.); Company Laptop.