EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.
Senior Product Solutions Manager
Location
United States
Posted
16 days ago
Salary
$122.5K - $187.6K / year
Seniority
Senior
Job Description
Senior Product Solutions Manager
EvenUp
• Own the technical and operational setup for our customers. • Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates. • Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches. • Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking. • Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness. • Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution). • Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.
Job Requirements
- 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
- A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
- Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred.
- You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
- You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.
- You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
- You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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