Geonexus

• Lead customer implementation projects from kickoff through go live and post launch support. • Facilitate customer workshops to understand business needs, technical requirements, data flows, system environments, testing expectations, and go live criteria. • Guide customers through implementation decisions, project next steps, risks, dependencies, and action items. • Configure Geonexus software based on approved customer requirements and implementation direction. • Support integrations between Esri ArcGIS and enterprise systems such as Maximo, SAP, Oracle Utilities, HxGN, CIS, OMS, ADMS, and related operational systems. • Work with customer GIS, IT, and business teams to validate data mappings, synchronization rules, permissions, environment readiness, and testing plans. • Support customer testing, issue resolution, administrator training, user training, go live, and adoption activities. • Coordinate work across customers, internal team members, partners, Product Management, Engineering, and Support. • Provide guidance to Platform Enablement Specialists assigned to implementation work. • Document requirements, decisions, configuration details, issue logs, meeting notes, risks, and lessons learned. • Identify recurring issues or implementation patterns that can improve our playbooks, documentation, training, and customer experience.

• Lead customer and partner onboarding activities for new and existing Geonexus deployments, from kickoff through go live • Facilitate technical and functional workshops with customer, partner, GIS, IT, and operations teams • Configure integrations between ArcGIS and enterprise systems such as SAP, Maximo, Oracle, CIS, OMS, ADMS, and related platforms • Support both direct customer implementations and partner led deployment activities • Guide customers and partners through testing, cutover, adoption, and operational readiness • Deliver administrator and user training sessions for customers and implementation partners • Advise customers and partners on implementation patterns, configuration strategies, and operational best practices • Diagnose integration issues across APIs, authentication, networking, permissions, and connectivity • Analyze data mappings, synchronization workflows, and integration logic to resolve customer-reported issues • Investigate performance, system behavior, and data-quality problems in production environments • Train and mentor implementation and support team members • Support partner enablement and certification initiatives as we grow our delivery ecosystem