• Perform accurate data entry, including completing intake forms and scheduling appointments • Contact patients to obtain missing information or request additional documentation • Upload patient information to the RX portal and coordinate medication submissions • Share shipment tracking numbers with patients once medications are dispatched • Handle patient communications, including FAQs, feedback, concerns, and general inquiries • Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams • Ad hoc tasks

• Handle inbound and outbound customer interactions via phone, email, and live chat • Provide professional, empathetic, and accurate support across all communication channels • Resolve product, process, and technical issues while maintaining high customer satisfaction • Support the Record of Evaluation (ROE) process and related workflows • Assist with DOT Drug & Alcohol compliance questions and processes • Guide evaluators through application setup, system navigation, and mobile app usage • Support OQ candidates with questions related to training, tasks, and qualification requirements • Assist with assigning training for Common Covered Tasks required in the OQ process • Manage and prioritize time-sensitive requests, including ROE rush requests • Track customer inquiries and feedback to identify trends and improvement opportunities • Proactively monitor customer health and escalate risks as needed • Encourage product adoption by sharing best practices and optimization strategies • Partner with internal teams to resolve escalations and improve the end-to-end customer experience • Accurately document all customer interactions in Salesforce (or CRM) • Maintain detailed case notes, follow-ups, and resolution tracking • Contribute insights to improve processes, knowledge bases, and support workflows

• Serve as a front-line voice guiding members through their care journey • Resolve inquiries with confidence through email, phone, and chat • Deliver best-in-class support with timely and empathetic resolutions • Ensure prompt, clear communication while conveying warmth and empathy • Contribute to team satisfaction and quality metrics

Role Description Lead Instructors play a key role in driving elements of Correlation One’s multiple training programs. They will train learners in Correlation One’s programs and work with company operations personnel to drive exceptional learning outcomes. Their main focus as educators will be in larger format lectures, training anywhere from 30 to 300 learners, live, depending on the program. The ideal candidate will be an excellent educator with superior communication skills and a good sense for improving the Fellow experience. This person is a quick learner and diligent with their work. Candidates with demonstrated records in education and training, including successful tenures with other educational institutions or training programs, are preferred. Advanced credentials from top educational institutions are also preferred. Based upon the location of the program, lecture time commitments will occur as follows: - July 9th - December 1st on Tuesdays and Thursdays from 3:30 pm - 5:30 pm CET / 2:30 pm - 4:30 pm GMT / 9:30 am - 11:30 am EST A day in the life: - Lead the instruction of a “virtual classroom” within a larger program; this program will consist of between 30 and 300 learners (though potentially many more, depending on the program); instruction purview includes: - Conduct lectures during the dates and times indicated above - Prep time: - Experienced LI: 30 minutes of prep per lecture - New LI: 1-hr of prep per lecture - Collaborate with Correlation One operations personnel to perform class duties well and stay on schedule Qualifications - An excellent educator with a passion for teaching and helping others - Degree in a Computer Science-related field and/or industry experience in a computer specialist related role; post-graduate and research work at top institutions are also strong pluses - Outstanding team and people management skills - Familiarity with the following topics: - Computer hardware and software basics - Operating systems - Network – VPN, security, remote access - Cybersecurity – anti-virus - Cloud computing - Future of IT Where you are - This is a remote position with the preference that the ideal candidate is willing to provide instruction in the Central European time zone Correlation One’s Commitment Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.