Alcumus

• The Senior Global HSE Advisor serves as a senior technical resource and recognized subject matter expert supporting Veriforce’s global contractor management, health, safety, sustainability, and risk management initiatives. • Working closely with the Vice President, Global HSE & Sustainability, this position helps drive industry engagement, thought leadership, Strategic Advisory Board (SAB) initiatives, product innovation, and the development of scalable contractor management solutions. • The role serves as a key link between industry developments, customer needs, emerging regulatory requirements, and Veriforce’s strategic direction. • The position collaborates with clients, industry stakeholders, product teams, and internal subject matter experts across North America, Latin America, EMEA, and APAC to advance Veriforce’s market leadership and support the delivery of innovative, globally applicable solutions.

• Manage monthly forecasting, annual budget, and KPIs for GTM (Sales & Marketing) and G&A expense categories. • Drive monthly budget vs. actuals analysis for GTM and G&A spend, explaining key variances and partnering with department leaders to achieve business goals. • Own COGS analysis to protect and expand gross margin, pressure testing delivery and support staff, hosting, and services costs to ensure they scale efficiently. • Partner with department leaders to track spending against budget, identify efficiency opportunities, and help guide resource allocation decisions. • Own the calculation and ongoing tracking of core SaaS metrics, ensuring methodology is consistent, well-documented, and trusted by leadership. • Maintain the driver-based operating model underlying the business, keeping it current as assumptions and business dynamics evolve. • Own headcount reporting and planning in partnership with People/Talent teams, tracking hiring against plan and budget while continuously identifying areas of improvement. • Own monthly top-line billings calculations for the Operator Qualification (OQ) product line, partnering cross-functionally to ensure complete and accurate reporting, building toward automation. • Synthesize billings, expenses, and operational data into a clear narrative that identifies opportunities to accelerate growth. • Build and maintain the OQ billings model, tracking actuals against plan and proactively identifying risks or opportunities. • Develop analytics that go beyond reporting, surfacing trends, cohort behavior, and pricing/packaging dynamics within the product line. • Lead the full Product P&L for the Operator Qualification line, ensuring leadership has a clear, accurate view of unit economics and profitability drivers. • Lead the bi-weekly billings Flash report, giving leadership a timely, accurate pulse on performance ahead of monthly close. • Build materials used in board reporting that translate complex financial data into clear, executive-level narratives and visuals.

• Manage monthly forecasting, annual budget, and KPIs for GTM (Sales & Marketing) and G&A expense categories. • Drive monthly budget vs. actuals analysis for GTM and G&A spend, explaining key variances and partnering with department leaders to achieve business goals. • Own COGS analysis to protect and expand gross margin, pressure testing delivery and support staff, hosting, and services costs to ensure they scale efficiently. • Partner with department leaders to track spending against budget, identify efficiency opportunities, and help guide resource allocation decisions. • Own the calculation and ongoing tracking of core SaaS metrics, ensuring methodology is consistent, well-documented, and trusted by leadership. • Maintain the driver-based operating model underlying the business, keeping it current as assumptions and business dynamics evolve. • Lead the bi-weekly billings Flash report, giving leadership a timely, accurate pulse on performance ahead of monthly close. • Build materials used in board reporting that translate complex financial data into clear, executive-level narratives and visuals.

• Manage monthly forecasting, annual budget, and KPIs for GTM (Sales & Marketing) and G&A expense categories. • Drive monthly budget vs. actuals analysis for GTM and G&A spend, explaining key variances and partnering with department leaders to achieve business goals. • Own COGS analysis to protect and expand gross margin, pressure testing delivery and support staff, hosting, and services costs to ensure they scale efficiently. • Partner with department leaders to track spending against budget, identify efficiency opportunities, and help guide resource allocation decisions. • Own the calculation and ongoing tracking of core SaaS metrics, ensuring methodology is consistent, well-documented, and trusted by leadership. • Maintain the driver-based operating model underlying the business, keeping it current as assumptions and business dynamics evolve. • Own headcount reporting and planning in partnership with People/Talent teams, tracking hiring against plan and budget while continuously identifying areas of improvement. • Own monthly top-line billings calculations for the Operator Qualification (OQ) product line, partnering cross-functionally to ensure complete and accurate reporting, building toward automation. • Synthesize billings, expenses, and operational data into a clear narrative that identifies opportunities to accelerate growth. • Build and maintain the OQ billings model, tracking actuals against plan and proactively identifying risks or opportunities. • Develop analytics that go beyond reporting, surfacing trends, cohort behavior, and pricing/packaging dynamics within the product line. • Lead the full Product P&L for the Operator Qualification line, ensuring leadership has a clear, accurate view of unit economics and profitability drivers. • Lead the bi-weekly billings Flash report, giving leadership a timely, accurate pulse on performance ahead of monthly close. • Build materials used in board reporting that translate complex financial data into clear, executive-level narratives and visuals.

• Leading the end-to-end planning and coordination of the Canadian Executive Leadership Team Offsites, including agenda design, pre-read preparation, and documenting outcomes. • Developing and maintaining the annual offsite calendar, ensuring each session supports the division's strategic priorities. • Participating in all Executive Leadership Team meetings to provide continuity, context, and follow-through on key initiatives. • Partnering with the President and Executive Leadership Team members to design sessions that drive decision-making and strategic alignment, rather than simply providing updates. • Leading the end-to-end planning and execution of the Annual Conference, from initial concept through delivery. • Managing the external event partner, coordinating Executive Leadership Team contributions, and ensuring all content is produced according to schedule. • Partnering with the President to translate company strategy into compelling, actionable content for the broader organization. • Developing and maintaining the Conference Playbook, including timelines, stakeholders, content owners, presentation formats, and logistical planning. • Supporting the delivery of the strategic customer engagement program by maintaining a consistent cadence, ensuring effective preparation, and driving structured follow-up. • Coordinating stakeholders, preparing meetings, and tracking outcomes for each roundtable cycle. • Partnering with regional leaders and the Canadian Executive Leadership Team to ensure every session is well-organized and directly aligned with the division's strategic priorities. • Leading Product & Technology programs within the Canadian region in accordance with the function's established standards for governance, delivery health, and stakeholder alignment. • Exercising independent judgment regarding priorities, escalations, and the delivery cadence of the regional portfolio. • Managing both the regional portfolio and the Canadian division's strategic priorities simultaneously, flexing resources as business demands change.

• Operate and comply with all SafeContractor processes and procedures pursuant to this role. • Complete assessments of contractor applications and supporting documentation. • Assist in the development, production and provision of necessary information and support in assisting the contractor to achieve accreditation. • Receive, capture, and record contractor information in line with SafeContractor procedures relating to evidence handling. • Collate and provide information necessary to produce management information reports. • Communicate with contractors via telephone and email and build a positive and professional relationship as required. • Process accurate and timely assessment to meet quarterly quality metrics set by Accreditation Manager

• Handle inbound and outbound customer interactions via phone, email, and live chat • Provide professional, empathetic, and accurate support across all communication channels • Resolve product, process, and technical issues while maintaining high customer satisfaction • Resolve technical issues, troubleshoot problems, and guide customers through solutions • Provide details about products or services, including specifications, features, and updates • Helping customers navigate through systems, platforms, or services to improve their experience • Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations • Manage all complex contractor name changes and account mergers • Track customer inquiries and feedback to identify trends and improvement opportunities • Proactively monitor customer health and escalate risks as needed • Encourage product adoption by sharing best practices and optimization strategies • Partner with internal teams to resolve escalations and improve the end-to-end customer experience • Accurately document all customer interactions in Salesforce (or CRM) • Maintain detailed case notes, follow-ups, and resolution tracking • Contribute insights to improve processes, knowledge bases, and support workflows

• Carry a personal quota — own and close new contractor activations alongside team management responsibilities • Own cadence performance — manage SalesLoft cadence health, disposition routing, and A/B testing across NN, NFE, and NFO activation segments • Coach from call data — leverage Conversation Intelligence to identify rep patterns, deliver structured feedback, and drive win rate improvement by segment • Drive weekly analytics — pull and interpret pipeline reports from Salesforce, track step completion rates, and surface performance outliers before they become missed targets • Optimize objection routing — align cadence branching to top objection types (pricing, competition, timing) and continuously refine talk tracks • Develop your team — run data-grounded 1:1s, facilitate skill sessions, and build a culture of execution accountability

• Handle inbound and outbound customer interactions via phone, email, and live chat • Provide professional, empathetic, and accurate support across all communication channels • Resolve product, process, and technical issues while maintaining high customer satisfaction • Support the Record of Evaluation (ROE) process and related workflows • Assist with DOT Drug & Alcohol compliance questions and processes • Guide evaluators through application setup, system navigation, and mobile app usage • Support OQ candidates with questions related to training, tasks, and qualification requirements • Assist with assigning training for Common Covered Tasks required in the OQ process • Manage and prioritize time-sensitive requests, including ROE rush requests • Track customer inquiries and feedback to identify trends and improvement opportunities • Proactively monitor customer health and escalate risks as needed • Encourage product adoption by sharing best practices and optimization strategies • Partner with internal teams to resolve escalations and improve the end-to-end customer experience • Accurately document all customer interactions in Salesforce (or CRM) • Maintain detailed case notes, follow-ups, and resolution tracking • Contribute insights to improve processes, knowledge bases, and support workflows

• Provide guidance, coaching, and mentoring to team members to ensure that they are successful and meet individual, team, and department goals and individual KPI’s • Maintain an inspiring team environment with an open communication culture that encourages collaboration and teamwork • Drive department strategies to ensure that goals and SLAs are consistently met. • Support and facilitate new employee training and ongoing training of employees to ensure that they have the necessary skills and knowledge. • Manage the team to establish performance standards and key performance indicators, ensuring that all customer inquiries and issues are resolved within SLA. • Serve as a subject matter expert, providing guidance and support to team members. • Monitor live queues and performance, and proactively adjusting team allocation and workflows to meet real-time operational demands. • Allocate and prioritize work within the team to ensure team productivity and operational efficiency is met. • Monitor team pipelines and performance reports to ensure activity and targets are met. • Manage team scheduling, including leave planning and daily shift allocation. • Conduct ongoing team meetings and one-on-ones to ensure alignment.