• Serve as a front-line voice guiding members through their care journey • Resolve inquiries with confidence through email, phone, and chat • Deliver best-in-class support with timely and empathetic resolutions • Ensure prompt, clear communication while conveying warmth and empathy • Contribute to team satisfaction and quality metrics

Role Description Lead Instructors play a key role in driving elements of Correlation One’s multiple training programs. They will train learners in Correlation One’s programs and work with company operations personnel to drive exceptional learning outcomes. Their main focus as educators will be in larger format lectures, training anywhere from 30 to 300 learners, live, depending on the program. The ideal candidate will be an excellent educator with superior communication skills and a good sense for improving the Fellow experience. This person is a quick learner and diligent with their work. Candidates with demonstrated records in education and training, including successful tenures with other educational institutions or training programs, are preferred. Advanced credentials from top educational institutions are also preferred. Based upon the location of the program, lecture time commitments will occur as follows: - July 9th - December 1st on Tuesdays and Thursdays from 3:30 pm - 5:30 pm CET / 2:30 pm - 4:30 pm GMT / 9:30 am - 11:30 am EST A day in the life: - Lead the instruction of a “virtual classroom” within a larger program; this program will consist of between 30 and 300 learners (though potentially many more, depending on the program); instruction purview includes: - Conduct lectures during the dates and times indicated above - Prep time: - Experienced LI: 30 minutes of prep per lecture - New LI: 1-hr of prep per lecture - Collaborate with Correlation One operations personnel to perform class duties well and stay on schedule Qualifications - An excellent educator with a passion for teaching and helping others - Degree in a Computer Science-related field and/or industry experience in a computer specialist related role; post-graduate and research work at top institutions are also strong pluses - Outstanding team and people management skills - Familiarity with the following topics: - Computer hardware and software basics - Operating systems - Network – VPN, security, remote access - Cybersecurity – anti-virus - Cloud computing - Future of IT Where you are - This is a remote position with the preference that the ideal candidate is willing to provide instruction in the Central European time zone Correlation One’s Commitment Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.

• Own administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform health • Develop self-service reporting capabilities that give CS managers instant access to the metrics they need • Maintain data quality and integrity across CS systems and integrations • Serve as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needs • Refine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflows • Identify process gaps with CS ICs and managers and implement improvements that scale with team growth • Redefine customer health scoring methodology and ensure adoption across the organization • Design and implement survey programs (NPS/CSAT) that drive actionable insights • Launch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunities

Role Description We are seeking a reliable and detail-oriented candidate to support our daily transportation and logistics operations. This is a remote/work-from-home position only open to candidates currently residing in Idaho. Role is part-time M-F from 9 am - 2 pm. - Accept customer orders and enter shipment data - Scheduling appointments - Updating customers - Tracking pickups & deliveries - Maintaining contact with carriers throughout the shipment, coordinating route changes, road conditions, road closures and driver availability to determine routing changes - Working with customers to modify routes or deliveries - Communicating late pickups and/or deliveries as well as any other load changes - Responding to issues by resolving driver or delivery problems - Supporting other staff as needed - Ability to work independently and make decisions Qualifications - Demonstrated analytical, interpersonal and time management skills - Strong attention to detail; ability to find errors and correct - Ability to multi-task and work under pressure - Previous data entry experience - Strong attention to detail - Ability to multitask, troubleshoot and work under pressure - Ability to type 40 wpm and 10-Key a plus - Must have intermediate Outlook, Excel, MS Word skills - Punctual, self-motivated, and a professional demeanor - Excellent customer service skills with the ability to multitask and manage time - Excellent verbal and written communication skills with the ability to work within a team